Customer Service Human Resources
Resume:
Jessica Yost
Purvis, MS. *****
***********@*****.***
SKILLS:
* Strong Communication Skills * Customer Service * Brainstorming * Timekeeper * Quick study * Team Building * Problem Solving * Critical Thinking * Training Skills * Conflict Management * Deductive Reasoning * Time Management * Adaptability * Customer Relationship Management * Mentoring * Patience * Collaboration * Written Communication * Presenting * Documenting * Networking
Human Recourses Specialist
Department of Veterans Affairs
Recruitment and Placement
10/08/2023 – Present
40 hours a week
• Posting open job announcements.
• Screening resumes for qualified applicant. Rating the applicant as qualified or not qualified.
• Setting pay for new applicant based on federal pay setting laws and regulations.
• Coding new hires correctly into HRsmart on first day of duty.
• Resolves most conflicts with applicants or managers that arise.
• Work independently in a fast-paced environment juggling multiple deadlines and tasks.
• Expert knowledge of all HR functions, including benefits administration, leaves and accommodations, HRIS data and reporting, and employee relations.
• Poses strong interpersonal skills.
• Manage and mentor HR Assistant responsible for supporting daily administrative tasks.
• Manage onboarding, new hire follow ups.
• Continuously assess HR processes and systems for efficiency and effectiveness while ensuring legal compliance and enhancing the employee experience.
• Planning and organizational skills, attention to detail, ability to handle multiple tasks.
• Maintains a high degree of professionalism and can interface with all levels of the organization as a primary point of contact for team.
• Provide timely responses to HR inquiries and requests related to recruitment, company policies, and benefits.
• Discussing recruitment strategies with hiring officials.
• Recruiting in a remote, multi-state environment.
• Assure that action is consistent with all OPM and VA regulations and guidance.
• Develop vacancy announcements describing duties, qualifications, special conditions, area of consideration, etc.
Human Resources Specialist HR Star Trainee
Department of Veterans Affairs
Recruitment and Placement
10/08/2022 – 10/08/2023
40 hours a week
• Position evaluation, establishing and maintaining a position classification program to determine appropriate pay system occupational grouping, title and grade of positions, and advising on position and organization design.
• Advising on pay management on the use of compensation flexibilities to help recruit manage and retain employees. Setting correct pay that is based on laws and regulations.
• Resolve any pay setting errors or discrepancies.
• Staffing this included recruiting, examine, selecting and placing employees, performing job analysis.
• Workforce planning and analysis and advising management on how to identify and attracting and retaining a high-quality and diverse workforce that can accomplish the organizations mission.
• Providing benefits guidance and consultation to agencies, employees, former, employees, annuitant, survivors and eligible family members regarding retirement insurance, heath benefits and injury compensation.
• Assisting mangers and supervisors in establishing maintain, and monitoring effective performance management programs to plan monitor, develop, rate, and reward employee performance, and services that support formal and informal award programs to provide employee incentives and recognition.
• Employee relation such as providing advice and assistance to employees and managers program administration, research, and case management in matters related to conduct, performance, attendance, and dispute resolution.
• Develop vacancy announcements describing duties, qualifications, special conditions, area of consideration, etc.
• Discussing recruitment strategies with hiring officials.
• Adjudicate veterans’ preference.
• Assure that action is consistent with all OPM and VA regulations and guidance. Human Resources Assistant
Department of Air Force
8/2021 – 10/2022
40 hours per week
• Provides recruitment and placement support service to Non-Appropriated Fund Activities, to include request to fill vacant positions and preparing and posting job announcements.
• Issues hiring certificates of qualified candidates, provides advice regarding leave, pay and benefits. Coded and process personal actions.
• Provides information to supervisors and employees on such matters as pay actions, health insurance, life insurance, and “My Money” questions to include resets password, reviewing employee LES and researching pay related errors.
• Creates spreadsheets as needed to provide employee data for supervisors. Answers inquiries concerning status of pending actions. Explains employee rights and responsibilities. Maintains official employee personnel records and files.
• Checks items for information and conformance to applicable laws, regulations, and HRO procedures.
• Performed Fingerprints, employee backgrounds, state checks and Installation Record checks.
• Instrumental in clerical and administrative support and skilled in the utilization of all office applications required to support and execute the Human Resources Program.
• Maintained sensitive personnel documents.
• Performed all in-processing requirements for new employees, create, process, monitor and details the status of numerous personnel actions and reports for current employees and provides an overview of employee benefits.
• Maintained data base/employee official personnel folders, position control registers, office files and group insurance files.
• Set up physicals, drug testing, E-qip. Coordinating EOD start dates.
• Understand the business organization, records systems and practices related to Human Resources in executing the mission.
• Serves as the authoritative source of information on procedural and regulatory requirements for submitting and processing all types of personnel actions.
• Possess knowledge of management and organization methods, fundamental principles, laws, regulations, practices, techniques, processes, including standardized administrative practices and procedures guides.
• Possess knowledge in security principles, concepts, and methodologies in carrying out information, personnel, and developing guidance for applying security policy, procedures, techniques, equipment, and methods to a variety of work situations of security controls.
• Serve as records Custodian, establishes new record series as required and disposes of records according to records management directives.
• Researches download forms, publications, and post updates to directives.
• Provides advice and assistance to managers and employees on basic pay, overtime or leave entitlement questions or problems.
• Researches and resolves problems in the administration of the employee benefit program.
• Provides support and solutions to other Human Resources Assistants.
• Fulfills all Human Resources Assistant duties and responsibilities on a regular or as needed basis.
Administrative Support Assistant
Department of Army
12/2020 – 08/2021
40 hours per week
• Greeting customers and deliver expedited customer service. Greeting around 200 or more then 200 hundred customers day.
• Enforce key control for the center, make sure that keys are returned and signed in and out.
• Audit children’s files to ensure they are maintained and accurate to comply with Army
• CYS records management standards.
• Generate reports for weekly and monthly reports for leadership.
• Help parents to fill out registration paperwork. To follow military process and standards.
• Developed A filling system that helps to maintain accuracy with child files. To maintain 100 percent accordance for information.
• Articulates policies relating to patron fees, waiting lists, enrollments, terminations, and program events. Coordinates vacancies and reservations for the hourly care program as required.
• Registers/terminates children/youth within the CYS program and/or waiting list database.
• Utilizes the Child and Youth Management System (CYMS) to record transactions for customers and to enter data into predefined categories for reports and tracking. Administrative Support Assistant/Payroll Clerk
Department of Army
05/2018 – 10/2020
40 hours per week
• Maintained PII information, made sure it was always secured.
• Greeted customers and deliver expedited customer service. Greeted around 200 or more customers a day.
• Conduct reference checks and background screenings as needed for potential candidates.
• Addressed payroll issues this might arise from employees.
• Tracked Leave and earning statements for employees so the appropriate leave was charged.
• Generated IRO reports for space availability for Garrison Command Team.
• Mentored and train new front desk employees.
• Created job announcements for USA Jobs using AUTONOA.
• Mentored and guiding employees on Payroll and leave earnings.
• Referenced 608-10 - Maintained schedules for a three-person administrative team.
• Maintained a tracking system for all RPA’s summited to NAF Human Resources for review and processing.
• Submitted personal actions into DCPDS for review.
• Entered times and leave slips into Blue Force pay roll system for 80 employees and ensured accuracy.
• Preformed reference checks for employees coming on board. Made sure that references were done accurately and in a timely manner.
• Generated monthly reports for trainings due report.
• Assisted employees with Human Resources paperwork and make sure that paperwork is uploaded properly.
Education:
Grand Canyon University
Bachelor of Science in Applied Human Resources Management Gradated 6/2023
Contact this candidate