Human Resources Call Center

KIMBERLY R. MILLER

**** ***** ****** 405-***-****

Norman, Oklahoma 73072 *********@*****.***

OBJECTIVE

To gain and utilize my diverse knowledge, skills, and determination in a maximal and skillful manner to foster organizational improvement and efficiency, professional advancement, personal growth and longevity.

EDUCATION University of Oklahoma 2002-2003

Master of Human Relations (Concentration in HR, mediation, human behavior and social work) Langston University 1995-2000

Bachelor of Business Administration in Finance

WORK EXPERIENCE

Foliart, Huff, Ottaway & Bottom

Firm Administrator Nov 2022 – Present

Responsibilities include Manage day-to-day operation of Oklahoma City law firm of Foliart, Huff, Ottaway

& Bottom (approximately 30 employees). Work with managing partners on all issues of firm management and strategic operations. Proactively identify and plan for the changing needs of the organization.

• Responsibilities include assisting accounting department with planning, forecasting, budgeting, general ledger accounting, billing and collections, cash flow control, banking relationships, investments, tax reporting, trust accounting, payroll, pension plans and other financial management functions.

• Responsibilities include recruiting, screening and selection, training and development, salary recommendation, salary administration, employee relations, motivation, counseling, discharging, benefits administration, workers’ compensation, personnel data systems, job design, resource allocation and other human resource management functions for the legal, paralegal and support staff.

• Responsibilities include systems analysis, operational audits, cost/benefit analysis, computer hardware/software inventory control, records management, library management, document construction systems, information storage and retrieval, telecommunications, litigation support, legal practice systems and other systems management functions.

• Responsibilities include purchasing, inventory control, records storage, reception/switchboard services, telecommunications, mail, messenger and other facilities management functions.

• Responsibilities include legal assistant and staff supervision, work product quality control, and risk management. Also contributes to firm planning processes, business development, marketing activities, and organizational development.

• Prior experience as an office manager, legal experience preferable

• Excellent communication skills, strong work ethic, positive attitude, and respect for confidentiality and discretion

• Experience managing, training and mentoring support staff.

• HR compliance experience.

Farzaneh & Patel Law Firm July 2021 – Nov 2022

Firm Administrator

Ensures efficient operations of our company’s offices and contributes in driving sustainable growth. Helps companies develop and communicate policies, corrective discipline measures, and implement a recruitment process.

• Coordinate office activities and operations to ensure efficiency and compliance to company policies

• Coordinates and implements the firm’s marketing and business development functions

• Oversees the creation and maintaining of records and databases with personnel, financial and other data.

• Monitors accounts receivable, handles collection efforts as required

• Works closely with CPA's regarding accounting functions including accounts payable/receivable and monthly financial reports

• Responsibilities include recruiting, screening and selection, training and development, salary recommendation, salary administration, employee relations, motivation, counseling, discharging, benefits administration, workers’ compensation, personnel data systems, job design, resource allocation and other human resource management functions for the legal, paralegal and support staff.

• Oversees payroll, and attendance records for office personnel

• Supervise administrative and support staff

• Works with firm's leadership to coordinate operations, maintenance etc.

• Acts as the onsite liaison for IT staff to report and resolve IT issues.

• Outstanding communication and interpersonal abilities

• Ability to problem solve, research and analyze complex issues and provide solutions

• Excellent organizational and leadership skills

• Ability to work in a fast-paced environment

• Experience with large legal firms preferred

• Familiarity with office management procedures and basic accounting principles

• Excellent knowledge of MS Office and office management software K. Mill Consulting LLC/ Entrepreneur July 2015 – Present Professional Human Resources Consultant

Provide human capital management advisory services to businesses supporting up small to large organizations. Helps companies develop and communicating policies, corrective discipline measures, and implement a recruitment process.

• Perform internal reviews and audit of current systems and policies.

• Research policies and procedures to ensure compliance.

• Advise companies on the best HR management practices. Assist clients strategically integrate effective HR processes, programs and perform quality assurance checks and deliver surveys to employees.

• Conduct investigations and research into reclassification and classification.

• Ensure business practices are in accordance with human resource policies and labor laws.

• Facilitate training and professional development to management and employees.

• Provide consultation and guidance to senior management and organizational partners in the interpretation of human resource management policies, procedures, programs, and application of related government laws and regulations.

• Provide leadership to any Human Resource related projects and operations such as recruitment, training and development, safety, employee relations, compensation and benefits, ACA guidelines, grievance management, payroll, retirement, compliance, and other HR functions.

• Supervise administrative and support staff

• Provide advice on discipline process, conduct disciplinary review conferences, and advise on appropriate outcomes. Create solutions and develop suitable intervention for leadership on significate issues and concerns.

American Litigation Law Group (Nextep) June 2015 – April 2020 Director of Human Resources and Finance

The position of Human Resource/Finance Director is responsible for ensuring personnel practices are legal and instep with applicable trends. This person will report directly to the Managing Member while at the same time be a liaison between the management team of seven; twenty remote attorneys, and twenty-five staff members.

• Identify and prevent potential exposure by way of reviewing all communication between personnel and operations. This includes but not limited to or orientation material, employee handbooks, corrective disciplinary actions, continuous training and development program, and separation actions.

• Build and execute platforms of best practices that ensures the well-being of our staff and department in areas of applicant tracking systems, hiring process, on-boarding process, recruitment and employee maintenance, separations, and unemployment hearings.

• Investigations, legal interpretation, and documentation will be key components in this task.

• Prepare contracts, subsequent on-boarding documentation, and invoices for outside attorneys.

• Provide consultation and guidance to senior management in the interpretation of human resource management policies, procedures, programs, and application of related government laws and regulations.

• Provide leadership to any Human Resource related projects and operations such as recruitment, training and development, safety, employee relations, compensation and benefits, ACA guidelines, grievance management, payroll, bonuses, promotions, leaves of absence, and compliance.

• Facilitate and investigate the disciplinary process, conduct reviews and advise on appropriate outcomes.

• Supervisor negotiators and administrative assistances.

• Monthly billing, weekly payroll forecasting, budgeting, auditing, and other reporting.

• Assist with meetings, court filings, discovery, hearings, and trail preparation. Work in a paralegal capacity directly with clients, answering questions, and making sure all court requirements are met.

University of Oklahoma Athletics Department November 2012- June 2015 Director of Human Resources

Responsible for managing the overall provision of Human Resources services, policies, and programming for the Department of Athletics. The Human Resources Director leads departmental objectives that will provide an employee-oriented, high performance culture that emphasizes quality, productivity, and compliance up to seven thousand full-time, part-time, students, and1099 employees.

• Create position number, job descriptions, job notice, and job boards for new and/or vacate position and discuss budgetary, salary, and department allowances within OU rules and regulations with hiring supervisor.

• Manage coaches' contracts, assures bonuses are paid in timely manner and ensure contracts adhere to proper language and form pursuant to employment laws and NCAA rules and regulations.

• Collaborates with compliance on procedure for hiring new employees, including background check procedures, meeting with compliance and other procedures to assure NCAA rules and regulations are in compliance.

• Support new employees with on-boarding, benefits administrator, retirement plans and other bonuses.

• Assists supervisors with employee disciplinary problems, counseling employees as necessary and advising supervisors on proper documentation, counseling, and termination procedures, as necessary.

• Administrate the time clock system for hourly employees. Answer all questions with respect to the system for supervisors and employees.

• Department EEOC Officer. Investigate employees’ grievances and department complaints.

• Works with Risk management on OU campus and Athletes to assure proper procedures are followed with all risk management events (i.e., employee workers compensation complaints/incidences).

• Coordinates Athletics Staff Council meetings); Serve on Diversity Recruitment team; Advisor for OU Athletics Bridge Builders for Multicultural Student Athlete Network; Oversees Athletics Graduate Assistant program; Committee Member for the OU Affordable Health Care Act Task Forces; Assist with numerous University Student Affair functions, other general HR duties as assigned by Sr. Administrator and other area Administrators. Cimarron Energy, Inc. July 2012- November 2012

Human Resource Generalist

This position reported directly to the Chief of Finance. Responsible for all or part of these areas: recruiting and staffing logistics, new hire on-boarding, organizational and space planning, performance management and improvement systems; organization development, create and maintain company organizational chart, employment and compliance to regulatory concerns and reporting, employee orientation, training and development; policy development and documentation; employee relations; compensation and benefits administration; employee safety, welfare, wellness, and health; and employee services and counseling.

• Served as a Lead for Human Resource practices and objectives that provides employee oriented, high performance culture that emphasizes empowerment, quality, productivity and standards, goal attainment, and the recruitment and ongoing development of a superior workforce.

• Provides advice, assistance, and follow-up on company policies, procedures, and documentation.

• Coordinates the resolution of specific policy-related and procedural problems and inquiries.

• Prepare and maintain Cimarron’s salary structure, job documentation, and job evaluation systems.

• Create job descriptions and compensations package for entire company.

• Administer and explain benefits to employees, serve as liaison between employees and insurance carriers. Recommend, develop, and schedule training and development courses.

• Recommend, develop, and maintain human resource manual filing systems. Develop and update tracking systems necessary in daily operation.

• Develop and maintain employee handbook. Perform specific research/investigation into operational issues, as requested.

• Conduct orientation sessions for new employees to explain personnel policies, compensation, and benefit programs.

• Responds to public inquiries on positions available in employment.

• Maintains and updates contact information to support communication with all necessary points of contact. Other related duties as assigned.

Oklahoma State Bureau of Investigation September 2009 - May 2012 Training Coordinator/Human Resource Management Specialist III Provides administrative support and coordination for the entire training program and event planning for the OSBI. Develop and conduct training classes, workshops, seminars, conferences and special events.

• Maintaining and providing budgetary, accounting, contracts and project management support for all agency events.

• Prepare or collect information and materials to be used in conducting and/or facilitating training to include lesson plans, training guides, manuals, etc.

• Ensure all commissioned personnel are in compliance with the mandated training and Firearms.

• Review and approval Training Request forms. Processed applications for majority or all of the training programs supported by the Headquarters and regional offices training needs.

• Advise employees and external contractor/vendors on training needs, completion of IPR and other forms, course and registration content. Counsel and assist employees and supervisors with training and career development opportunities/needs. Agency Administrator for the PeopleSoft system (Financial, ELM, HR).

• Maintain training records, develop reports and ensure compliance with mandatory training requirements. Determines the office’s training needs. Review and process all training requests to ensure compliance with OSBI policy and training requirements and eligibility.

• Responsible for quarterly reporting to Agency director(s), governing board and Legislature and CLEET to ensure employees are in compliance with local, state and federal mandates.

• Assist with maintaining employee evaluation system supported by generally accepted Human Resource Development standards and methods; assist with the OSBI’s employee services programs, employee suggestion program, employee assistance program, employee’s tuition assistance program, update and amend internal policies & procedures, counsel employees and provides Merit rules and policy and procedures regarding compensation, classification recruiting, and other human resource issues.

Oklahoma Criminal Justice Resource Center November 2008 - September 2009 Finance & Operations Director (Legislative Consolidated with OSBI) A sub-division legislative service bureau governed by the Oklahoma legislature. Under the general direction of the Director of the Oklahoma Criminal Justice Resource Center (OCJRC), duties include planning and directing the administrative and financial accounting, budgeting, auditing, cash management and other fiscal functions of the OCJRC. This includes directing fiscal matters, establishing necessary financial controls, reviewing expenditures and obligations, and developing budget work programs and recommendations concerning appropriations. Directs administration, personnel, procurement, and supply functions.

• Plans, organizes, directs, and manages a division of the Human Resource and Merit System; assigns duties and responsibilities, coordinates work schedules, supervises, time and leave, payroll, and evaluates employees; manages employee services programs, employee assistance program, drug and alcohol testing, grievance and disciplinary action appeal processes, ensuring disciplinary hearings are conducted in accordance with the OCJRC’s policies & procedures, affirmative action plans, counsel employees and provides guidance to management regarding statue and/or policy compensation, classification, recruiting, update and amend agency policies and procedures, on-boarding, exit interviews, and other human resource issues. Plans, directs and coordinates fiscal operations and financial accounting functions.

• Supervise clerical and support staff

• Develops accounting systems and procedures for recording revenues and expenditures; directs and maintains accounting records concerning revenues, expenditures, purchases, travel costs, contracting and other financial transactions. Agency Administrator for the PeopleSoft system

(Financial, ELM, HR).

• Maintain internal fiscal and auditing controls in compliance with generally accepted accounting principles for government (GAAP-G) standards as a method to enhance agency operating procedures.

• Prepares and supervises the preparation of standard financial statements and reports.

• Plans and directs necessary fiscal controls to insure appropriate accountability for revenues and expenditures. Prepares budget work program, review and approve internal agency budget requests and make recommendations concerning the state budget.

• Grants management and writing for federal grants. Tracking and maintain grant expenditures, requirements and obligations on behalf of divisions in OCJRC. Oklahoma Department of Human Services October 2008 - November 2008 Child Welfare Specialist II- Permanency Planning

Investigated complaints related to the abuse and negative of a child(ren). Responsible for transporting, coordinating and ensure safe placement for the child(ren). Working in permanency planning and providing services to children who have been placed in the legal custody of OKDHS by a district court judge.

• They work to assist the child's family in correcting the conditions that led to the child's removal from their home.

• Assisted the court and families to develop and implement treatment plans, complete court reports, attend court hearings, and testify in court cases.

• Also made referrals for needed services, transport children to appointments and visit children in their foster care homes monthly.

Danny Corn & Associates (Owner Deceased) March 2008 - October 2008 Legal Assistant/Office Manager

Assisted attorneys and help them prepare for meetings, hearings, and trials. Undertake research projects for multiple cases to determine precedent, draft, or complete legal documents and ensure the correct paperwork is filed with the courts within a specific deadline.

• Work directly with clients in a non-advising capacity, answering questions, scheduling appointments, and making sure all court requirements are met.

• Other routine tasks, processing and transcribing documents, entering data, scheduling, taking dictation, conducting payroll/HR functions, accounting functions (accounts, receivables, general ledger), and purchase requisitions.

• Also handle other duties, such as managing inventory, performing accounting tasks and performing general clerical.

Oklahoma State Auditor and Inspector’s Office June 2004 - February 2008 In-Charge Performance Auditor/Public Relations/County Auditor Duties include facilitating communication between state and local elected officials and the State Auditor’s Office; communicating with state agencies on behalf of the Oklahoma State Auditor and Inspectors (SAI). Conduct audits that provide information that improves program operations and aids in decision-making by parties with responsibility to oversee or initiate corrective action (agency management, agency boards, the legislature).

• Knowledge of the principles and practices of organization and management; of public administration; of methods and techniques for conducting research and analysis; of various sources of revenue available to governmental agencies; of typical expenditures required to provide governmental services; of the principles and practices of governmental accounting and budgeting; reviewing agencies contract and purchase requisitions; program evaluation techniques; of services which can be provided by SAI; and of the principles and practices of effective communication.

• Ability is required to review and analyze financial and statistical data, establish realistic budget goals, organize and present facts and opinions accurately, preparing cost benefit analyses, compiling, and the reconciliation of financial statements, payroll; review state/county government contracts and benefits data; applies federal guidelines to prepare project reports and understand department goals and objectives; accounting functions and to establish and maintain effective working relationships with clients and others.

• Supervise audit team

• Managed duties and responsibilities, coordinates work assignments and schedules, supervises, and evaluates employees; assisted employees with assistance programs, grievance and disciplinary actions appeal process in accordance with the SAI’s policies & procedures; counsel employees and provides guidance to management regarding statue and/or policy. Office of the Governor of the State of Oklahoma February 2003 - May 2004 Administrative Assistant

Duties included communicating with state and local elected officials on behalf of the Governor; communicating with state agencies on behalf of the Governor’s Office.

• Representing the Governor at various events throughout the State.

• Providing information and explanation of the legislative process to constituents and private sector entities; served as a project manager, committee leader, selection/review team for various task force committee, special events. and member on behalf of the Governor’s office. Oklahoma Office of Personnel Management June 2002 - February 2003 Human Resource Management Specialist

Facilitated efficient and successful applicant service process for clients by assisting with interviews, recruitment, qualification assessment and testing of potential candidates; acted as liaison between state agencies, constituents, and other prominent organizations; determined paybands. St. Anthony Hospital July 2000 - June 2002

Manage Care Coordinator

Investigate and resolve large unpaid claims by identifying billing inaccuracies, negotiating payments, plans, identifying outstanding insurance obligations; team that established contract terms for drug and healthcare prices on behalf of the hospital; supervisory experience, accounting functions, research insurance claims, policies & EBO’s, conducting interviews and other administrative functions. DISTINCTIONS AND CERTIFICATIONS

• Westscott Academic Scholarship 1995-2000

• Choctaw Academic Scholarship 1995-2003

• Athletic Scholarship (Cheerleading) 1996-2000

• President's Honor Roll

• Dean's Honor Roll

• Member of the IPMA-HR November 2009

• Professional Human Resource (PHR) by the State of Oklahoma October 2003

• Distinguished Member of Delta Sigma Theta, Incorporated

• Oklahoma Democratic Party’s 2006 Most Influential African American

• Member of the Oklahoma Public Human Resources Association December 2009

• Member of the Oklahoma Financial/CORE Officer November 2008

• Grievance Manager by the State of Oklahoma December 2009

• Member of the Oklahoma Training Coordinators Council September 2008

• Member of the American Society for Training & Development (ASTD) November 2009

• Supreme Court of Oklahoma Certified Mediator January 2011

• Member of the College and University Professional Association for Human Resources (CUPA- HR) November 2013

• OU Student Athletes Passport to Your Future Spring Semester 2013-15

• Advisor for OU Athletics Bridge Builders Fall 2014

• Member of the Affordable Care Act (ACA) OU Task Team 2014

• Advisor/Mentor for the OU Developing Young Black Men Program 2013-14

• Executive Board of Directors for the Norman Food and Shelter August 2014

• OU Sisterhood Conference Committee Member January 2015

• Committee Chairman of the Langston University Young Women’s Empowerment Institute Scholarship Luncheon May 2015

• Human Relations/Human Resources Professor (Prospective Date Fall 2015)

• Proficient with many computer programs including Paychex, Nextep, PeopleSoft, Paycom,

(Financial/Employment/Payroll/ELM), Cerenade, CLEET Records Management system, OU Job Employment System, NCAA Job Board, NCADA Job Board, AS400, Taleo, Oracle, Westlaw, Microsoft Office, Wizard and Corel Program Suite.

Contact this candidate