Customer Service Food Safety
Resume:
Stanley Gosser
NEW ORLEANS, LA ***** 504-***-**** *********@*****.***
PROFESSIONAL
SUMMARY
Dynamic Food and Beverage Supervisor with SSA Group, recognized for enhancing customer satisfaction and achieving top-rated health inspection scores. Expert in food safety compliance and team collaboration, successfully managed large-scale events while increasing revenue through strategic upselling. Proven ability to adapt to high-volume dining environments and maintain exceptional service quality.
SKILLS • Food presentation
• Sanitation standards
• Allergen awareness
• Quality assurance
• Portion control
• Food safety compliance
• Portioning
• Nutrition
• Culinary techniques
• Customer service
• Food and beverage service
• Food safety
• Food safety understanding
• Opening and closing procedures
• Work area inspection
• Production and time sequencing
• Critical thinking
• Cooking
• Equipment maintenance
• High volume dining
• Team collaboration
• Service training
• Point of sale POS software
WORK HISTORY FOOD AND BEVERAGE SUPERVISOR
SSA Group
Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
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Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
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Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
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Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
•
Demonstrated adaptability by effectively adjusting to sudden changes in customer volume or staffing levels while maintaining exceptional service quality.
•
Managed large-scale events and catering orders, ensuring timely preparation, delivery, and setup to exceed client expectations.
•
Ensured smooth restaurant operation by promptly addressing any equipment malfunctions or maintenance needs in the dining area or
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kitchen facilities.
Increased revenue with targeted upselling of high-margin menu items during peak dining hours.
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Collaborated with kitchen staff to develop new menu items based on seasonal ingredients and customer preferences.
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PIZZA MAKER
Morrison Healthcare
Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
•
Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
•
Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
•
Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
•
Demonstrated adaptability by effectively adjusting to sudden changes in customer volume or staffing levels while maintaining exceptional service quality.
•
Managed large-scale events and catering orders, ensuring timely preparation, delivery, and setup to exceed client expectations.
•
Ensured smooth restaurant operation by promptly addressing any equipment malfunctions or maintenance needs in the dining area or kitchen facilities.
•
Increased revenue with targeted upselling of high-margin menu items during peak dining hours.
•
Collaborated with kitchen staff to develop new menu items based on seasonal ingredients and customer preferences.
•
EDUCATION Ged General Studies 06/2015
Mentor Highschool, Mentor, OH
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