Program Manager

TIFFANY VO

Denver, CO 425-***-**** ************@*****.***

Professional Summary

Creative and strategic professional in project and program management, operational effectiveness, communications and change management. Proven to conceptualize innovative ways to solve big problems, all while leading with empathy, compassion and deeply valuing empowerment and connection.

Skills

• 10+ years in project & program management,

strategy and operations, change management, and

communications

• Deep experience working cross−functionally and

collaborating effectively with internal, partner, and customer teams

• Strong learning and development experience,

developing, designing and facilitating trainings;

conducting needs analysis'

• Driving process improvement opportunities and

quantifying associated benefits; ability to manage multiple projects simultaneously while working with key partners

• Strong verbal and written communication, stakeholder management, and influencing senior leaders

• Strong customer relationship building skills

Work History

Sr. Program Manager, Employee Onboarding

Avalara

April 2023 – April 2024

• Led the end-to-end onboarding experience for new hires across global teams, ensuring seamless integration into company culture, systems and processes

• Designed and implemented onboarding programs that improved new hire retention and reduced time-to- productivity by 25%

• Collaborated cross-functionally with HR, IT, Legal, and department leaders to deliver consistent, compliant, and engaging onboarding experiences

• Created scalable onboarding resources and toolkits for managers, enabling more consistent support for new hires across departments

• Analyzed onboarding feedback and engagement metrics to continuously optimize content, delivery methods, and new hire support

• Facilitated company-wide orientation sessions, introducing Avalara’s mission, values, and key leadership, creating early connection and engagement

Program Manager, Culture and Communications (12-mo contract) Jun 2022 – April 2023 eBay

• Owned internal communications strategy for organization of 450+; responsible for overall culture strategy of the eBay Ads organization: what defines our culture, how we communicate, collaborate, and operate effectively as a global team spanning 20+ countries

• Led strategy, prioritization, and implementation of new employee engagement and communication initiatives for Ads organization; led change management efforts to maintain org alignment and synergy

• Managed 10+ strategic initiatives and 20+ critical projects through key milestones to ensure projects were aligned with the business roadmap and schedule; drove scope and project planning, prioritization, milestones communication to affected project teams

• Served as the primary voice of the business, responsible for providing compelling content across 5 internal channels

• Manages Ads' internal communication channels including all critical executive comms, employee HUB, monthly newsletter, monitoring conversation and evaluating communication success of business initiatives

• Gathered data and provided analytics for all Ads internal channels to provide communications content and strategy based on employee patterns and behavior.

Sr. Program Manager, Executive Development Dec 2017 − Jun 2022 Amazon

• Led the communications and engagement strategy for a global organization of 500+; owned meeting facilitation, change management efforts, dashboard development and communication to executive leadership

• Created and owned the programmatic strategy of three large company−wide programs and managed all stages of those programs: Executive Onboarding, Executive Coaching, and Performance Assessments; impacting 2k+ executives globally

• Worked closely with key stakeholders to develop and understand program vision, strategy, plans − translate into business requirements for implementation

• Developed, iterated, and maintained all training content and program design for executive onboarding, for nine different topics instrumental to company culture, including Diversity, Equity and Inclusion (DEI), Talent Management, Hiring and Recruiting, and Customer Obsession

• Critical partner for stakeholders in the business and owned data report outs to the business & senior leadership Program Manager, Culture May 2015 − May 2017

Amazon

• Development and execution of culture content for New Hire Orientation of HR leaders

• Creation and execution of HR Services training and development plan, guides and resources for corporate HR Business Partners

• Coordination of HR Services efforts on complex transactions and escalation point for critical and/or dwelling issues

• Creation of functional reporting for supported businesses and closing the loop with HR partners to give and receive timely data and feedback

• Identification of gaps and areas of opportunity for targeted improvement over time, and anticipate/remain informed of new or unique HR challenges as businesses expand HR Specialist Dec 2012 − May 2015

Amazon

• Mastered HR policies, tools, and systems to dive deep into employee issues and determine root cause and resolution

• Developed and maintained successful partnerships with Employee Life Cycle teams

• Contributed to the improvement of the team's resources by enhancing team's SharePoint, modifying standard operating procedures and creating helpful documents to assist newer team members Education

Bachelor of Arts: Communications/Sociology

University of Washington Seattle, Washington

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