Customer Service Special Education

Kamae Dixon

Louisville, KY *****

Cell: 502-***-**** Email: ************@*****.***

PROFILE

●Versatile, highly motivated professional with 20+ years of experience in customer service, education, career exploration, consultation, and family support.

●Efficiently meets results with independent and team approach while utilizing open communication to successfully meet organizational goals.

●Exceptional in attention to detail. Demonstrated ability to resolve problems and overcome obstacles promoting a results-oriented approach for success. Great at building rapport and trust!

SKILLS OF EXPERTISE

Conflict Resolution Inventory Control

Crisis Management Communication Skills

Customer Service Public Speaking

Tax Preparation Community Liaison

Transportation Management Adult Instruction/Leadership

Direct rapport with diverse populations Life and Health Insurance Agent

EDUCATION/ PROFESSIONAL TRAINING

MA School Guidance Counseling - December 2014 - University of the Cumberlands

MA Special Education – August 2008 - Western Kentucky University

BA HPES – May 2006 - University of Louisville

Cosmetology – Hair Design School - August 1995

PROFESSIONAL TRAINING AND CERTIFICATION

K-12 Learning and Behavior Disorders - current

School Guidance Counseling - current

Life and Health Insurance

COMMUNITY INVOLVEMENT

Bonner Scholars

Advocate

Board Member of Lighthouse Academy

Big Brother Big Sister Kentuckiana

Tutor

PROFESSIONAL ORGANIZATIONS

Member of KEA, NEA, AFSCME

Delta Kappa Gamma (Xi Chapter)

Gilda's Club

AWARDS

Dean’s List (UofL)

EXPERIENCE

Special Education Teacher P-12 (09/2007- Present)

Public Schools

Kentucky

ADMINISTRATIVE DUTIES: Responsible for delivering specific course content in an online environment. Provide instruction, support, guidance, manage the learning process, and focus on students’ individual needs as defined by each student’s Individualized Education Program (IEP). Works actively with students and parents to advance each student’s learning and is also responsible for the compliance documents required in serving students with special needs. Provide career planning and counseling with middle and high school students and readiness skills for preschool children.

COMMUNICATION: Collaborates with administrators, content teachers, related service providers, etc. Ability to communicate by phone or electronic correspondence with families. Serve as a liaison between school and stakeholders.

SOFTWARE EXPERIENCE: UKG, Workday, Microsoft Excel, Word, Teams, PowerPoint, Zoom, Google, and Outlook.

Educational Consultant (01/2019 - present)

Contracted

Louisville, Ky

ADMINISTRATIVE DUTIES: Work with students, parents, and schools to improve educational experiences, facilities, and outcomes. Help streamline the financial aid or admissions processes or counseling students about educational and career goals.

Guide students and their parents through the college application and planning with focus on the application and financial aid procedures.

COMMUNICATION: Correspond with administrators, teachers, related service providers, etc. Ability to communicate by phone or electronic correspondence with families. Serve as a liaison between school and stakeholders. Package resources for clients.

SOFTWARE EXPERIENCE: Oases, LessonSpace, Microsoft Excel, Word, Teams, PowerPoint, Zoom, Google, and Outlook.

Academic Advising Assistant (01/04-5/06)

University of Louisville/College of Education

Louisville, Ky

ADMINISTRATIVE DUTIES: Assisted undergraduate students with enrollments, financial aid, class schedules, and career choice. Data entry and clerical office operations. Event planning as needed. Outreach for retention of minority students.

COMMUNICATION: Collaborated with admissions, bursar's office, professors, and outside agencies. Ability to communicate by phone or electronic correspondence with families.

SOFTWARE EXPERIENCE: Microsoft Excel, Word, Teams, PowerPoint, Peoplesoft

Customer Service Representative (10/95-9/2007)

Various

Louisville, Ky

ADMINISTRATIVE DUTIES: Greeted customers, completed cash/credit transactions at retail and fast food locations. Responsible for opening and closing cash tills. Pari Mutuel teller for seasonal events. Food preparation as needed. Front desk/clerical operations, data entry, typing 45 wpm, other professional duties as needed.

REFERENCES FURNISHED UPON REQUEST

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