Lou Carter
Louisa, VA ***** 540-***-**** ***********@*****.***
PROFESSIONAL
SUMMARY Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
SKILLS • File organization • Reception duties
• Data entry • Data entry expertise
• Scheduling • 10-key data entry
• Valid Driver's license • Scheduling appointments
• Excel spreadsheets • Client interaction
• Copywriting and editing • Mail handling
• Filing and data archiving • Office supplies management WORK HISTORY OFFICE ASSOCIATE 08/2005 to 12/2027
Albemarle County Public Schools Crozet, VA
• Responded to inquiries from callers seeking information. Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
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Maintained accurate filing systems, reducing document retrieval times and enhancing overall organization.
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• Completed clerical tasks such as filing, copying, and distributing mail. Handled sensitive information with discretion, ensuring confidentiality and maintaining trust within the office.
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RECORD SECRETARY 12/2007 to 12/2024
Louisa County Public Schools Louisa, VA
Handled sensitive information discreetly, maintaining confidentiality when managing student files.
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• Answered multi-line phone system and enthusiastically greeted callers. Entered data into system and updated customer contacts with information to keep records current.
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• Maintained daily report documents, memos and invoices. Responded to emails and other correspondence to facilitate communication and enhance business processes.
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• Scheduled appointments and conducted follow-up calls to clients. Provided clerical support to company employees by copying, faxing, and filing documents.
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• Maintained electronic filing systems and categorized documents. Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
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SECRETARY 02/2004 to 06/2005
Adams and Garth Temporary Service Charlottesville, VA Hired short term position, later hired as full time employee with Albemarle County School,
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Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
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• Managed filing system, entered data and completed other clerical tasks. Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
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• Assisted coworkers and staff members with special tasks on daily basis. Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
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Opened and properly distributed incoming mail to promote quicker response to client inquiries.
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Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
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Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
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• Answered multi-line phone system and enthusiastically greeted callers. MEDICAL OFFICE ASSISTANT 04/2003 to 05/2004
Health Services Foundation Charlottesville, VA
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
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Coordinated patient scheduling, check-in, check-out and payments for billing.
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Updated patient information and insurance details for accurate electronic medical records.
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Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
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• Adhered to strict HIPAA guidelines to protect patient privacy. Received, recorded and filed medical payments by check, cash, and credit card.
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EDUCATION High School Diploma 06/1977
Fluvanna County High School, Palmyra, VA