Program Coordinator Manager

Richard A. Hartz, MBA

Chicago, Illinois 917-***-****

https://www.linkedin.com/in/richard-hartz-5160978

Qualifications Profile

Senior-level executive with an extensive background managing complex programs, financial analysis and business change projects to optimize efficiency and maximize client satisfaction.

Strategic and creative, skilled at translating both client and employee needs into program / project processes for strong positioning of value propositions and product relevance. Data-driven problem solver adept at identifying potential for growth and implementing program enhancements in collaboration with internal and external partners to ensure fulfillment of client needs. Analytical professional capable of executing targeted cost-benefit analyses and implementing programs to realize opportunities for increased revenue, cost control, profitability & ROI in sales and business development.

Areas of Expertise

Program Management

Project Management

Relationship Building

Strategy Definition

Change Management

Client Relations

Product Discovery & Research

Revenue Growth & Cost Savings

Business Analysis

Financial Analysis

Human Resource Sourcing

Cross-Functional Collaboration

Process Improvement

Issue Resolution

Telecommunications

Professional Experience

Hartz Business Solutions, Chicago, Ill.

Senior Program Manager & Owner, 2014 – Present

Analyzed, identified and designed plans for those strategic changes to organizational structure, market positioning and operations that are required to effectively respond to change in the marketplace.

Spearheaded targeted data modeling, financial and application strategies to manage and contain costs while optimizing profit and on-time delivery.

Defined strategic plans for change within entrepreneurial franchises.

Effectively merged financial institutions and boosted customer retention. Working remotely, conferred directly with clients by phone, online conferencing and in person.

Reconsidered the essential value-add of the enterprise and deployed its assets to better and more quickly take advantage of the competitive strengths of the assets against current and nascent threats and opportunities.

Optimized value of existing assets by strategically aligning them with the enterprise’s mission better leveraging longer term market opportunities and mitigating risks

Capitalized on competitive strengths by completely re-positioning the company within the market and designing a highly effective presentation to acquire major investors.

Enhanced client development and built client segmentation strategy by integrating branch, phone, and internet channels.

Aligned and executed financial strategy with business/project goals.

Maximized the company's market value by pioneering an internal capital allocation program.

Citigroup, New York, NY

Head of International Contact Center Sales, 2000 – 2014

Led multi-function team to develop a data-driven system changing service-only operation in domestic and international markets to a sales and service model. Directed personnel to achieve sales goals, which included establishing and continually enhancing international paradigm to drive performance analysis and evaluation.

Drove a sales increase of 5 to 15%, securing an additional $500M in annual revenue, by introducing dynamic, highly analytical sales platform for call centers serving 42 countries worldwide.

Boosted inbound sales revenue at a 10% compound annual growth rate and achieved a 10-to-1 return on sales expense by spearheading an international call center sales organization.

Constructed a financial model used to evaluate and decision cost-benefits of competing marketing proposals and optimize investment of funds for marketing and development.

Developed cross-cultural profiles for optimal hires and training.

Designed and implemented a variable compensation plan founded on a cost-benefit analysis of product, and the sales platform and operations.

Integral to achievement of a 10% to 25% increase in gross product-level sales revenue by implementing predictive models.

Designed and taught classes both in person and remotely for sales managers and sales analysts across 42 countries.

Additional Experience:

Vice President of National Franchise Development for Citigroup’s Credit Card Division

Vice President of Marketing & Program Management for Scudder, Stevens & Clark’s AARP Investment Program

Vice President of Marketing & Program Management for American International Marketing Systems (AIG wholly-owned subsidiary)

Community/Volunteer Experience

Cragsmoor Free Library, Cragsmoor, NY

President, 2015 –2018, Vice President, 2010 - 2015

Coordinated activity of board members and built relationships with both the community as a whole and with the community’s top supporters of the library to ensure the relevance of the library to the community and the library’s survival.

Succeeded outgoing President after having demonstrated the ability to understand the financial challenges face by the library having put in place the activity that raised the money and community support to put the library’s operation into the black.

Turned around library by building a $100K reserve fund within three years, ultimately staving off bankruptcy by slashing expenses through effective financial controls and management practices.

Spearheaded several new fundraising programs integral in securing that supplied 20% of the library’s revenue while reducing the number of programs by 10%.

Education

MBA, International Business Management,

Stern School of Business, New York University, New York, NY

Bachelor of Arts, Anthropology,

Grinnell College, Grinnell, IA

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