Guest Services Health Benefits

Alexa Grace LaFontaine-Larson

**********.****@*****.*** 651-***-**** Minneapolis, MN

WORK EXPERIENCE

Lululemon May 2024 – Dec. 2024

Barista Bloomington, MN

Welcomed customers into the space and created an inclusive environment

Maintained knowledge on the menu to provide accurate and exceptional products

Continuously cleaned and stocked in order to maintain a luxurious experience

Educated customers on what we have to offer, including nutrition facts and health benefits of menu items Starbucks Oct. 2023 – Dec. 2023

Barista Joliet, IL

Greeted customers and took their order in a swift, welcoming manner

Accurately prepared a variety of specialized drinks in an efficient manner

Processed and managed transactions quickly while maintaining efficiency in a high-volume setting

Memorized recipes and demonstrated knowledge on the menu to provide customers with the best experience Target Nov. 2022 – Aug. 2023

Guest Advocate Woodbury, MN

Worked the register and handled cash transactions, returns, and checks with precision and swiftness

Greeted and welcomed guests, assisting them with whatever they may need help with

Worked Guest Services, helped guests with returns, lost items, and concerns with diligence

Brought orders out to Drive-Up guests in a consistently swift manner, even during high-volume settings

Collaborated with team members in order to provide the best experience possible for guests Barnes & Noble Aug. 2021 – Oct. 2022

Bookseller Woodbury, MN

Greeted customers and helped them find books, provided recommendations, and always found a solution to what they needed

Answered the phone to assist customers with questions, orders, and other inquiries

Maintained knowledge on the newest book releases, current others, book trends, and other important details

Organized books and coming up with creative and innovative book displays

Workings the register and helping with returns, order pick-ups, and customer questions Ray J’s American Grill Jan. 2021 – March 2021

Hostess Woodbury, MN

Welcomed customers as they arrived and seated them in an efficient manner

Answered the phone and made reservations in a quick, polite manner

Cleaned the bathrooms and assisted in bussing tables to maintain a clean environment for customers

Assisted with an seating accommodations or changes that needs to be made EDUCATION

Hamline University May, 2026

B.S., Applied Mathematics St. Paul, MN

SKILLS & CERTIFICATIONS

Skills: Communication, Problem-Solving, Patience, Conflict Resolution, Cash Handling, Computer Literacy, Time management, Flexibility, Algebra, Geometry, Calculus, Statistics, Differential Equations

Certifications: Red Cross CPR & First Aid

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