Event Coordinator Food Service

Heather Mathews

Accomplished Event Coordinator and Training Manager with a proven track record at Steak 48, specializing in logistics management and client relationship development. Demonstrated success in enhancing event sales through innovative planning and effective staff management. Increased sales by over 20%, leveraging extensive food service knowledge and operations oversight to exceed client expectations and achieve significant results. Skills

Work History

Event Coordinator

Steak 48, Houston, TX January 2023 - September 2024 Training Manager

Steak 48, Houston, TX January 2022 - January 2023

McDonough, GA 30253 678-***-****

*******.**********@*****.***

Logistics Management

Event sales

Event Planning

Workflow Management

Catering Coordination

Operations Oversight

Food service knowledge

Meeting planning

Staff Management

Client Relationship Development

Coordinated schedules and timelines for events.

Managed event logistics and operations.

Brainstormed and implemented creative event concepts and themes. Negotiated contracts with venues, vendors and suppliers to obtain best rates and services. Communicated all learning and performance objectives, schedules, and training assessments to upper management.

Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.

Trained new hires to perform cross-training exercises with experienced workers. Front of House Manager

Perrys Steakhouse & Grille, Houston, TX November 2019 - January 2022 Fine Dining Server

Perrys Steakhouse & Grille, Houston, TX January 2019 - November 2019 Sales Specialist

Dillards Department Store, Newnan, GA March 2017 - January 2019 Conducted orientation sessions and organized on-the-job training for new hires. Organized and edited training manuals, multimedia visual aids, and other educational materials. Adhered to safe work practices, food safety regulations, and corporate guidelines. Performed cash handling activities and secured nightly bank deposits. Addressed guest concerns and resolved all issues to guests' satisfaction. Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.

Coordinated with suppliers to establish timely delivery of food and beverage items. Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.

Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences. Rolled silverware, set up tables and polished glassware and silverware. Suggested wine pairings to go with specific menu items. Took and submitted orders that accommodated customer preferences and dietary requirements. Increased sales significantly by upselling higher-end products to customers. Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.

Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.

Drafted, finalized and submitted paperwork to complete sales. Built rapport with customers and assessed needs to make product recommendations and upsell.

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