Customer Service Data Entry
Resume:
NIEKIEA WHITE
Marrero, LA *****
************@*****.***
Professional Summary
Methodical Optical Technician skilled at conducting tests, collecting patient histories and maintaining examination rooms.
Knowledgeable about glasses and contact prescriptions as well as how to complete basic repairs and prepare orders.
Focused on keeping smooth office flow and helping patients feel comfortable. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Willing to relocate: Anywhere
Work Experience
Optical Assistant
MyView Optical-Slidell, LA
April 2022 to Present
Customer Service Representative
The Home Depot-Kenner, LA
November 2016 to September 2024
Data entry
Problem solving
Sales support
Appointment management
Appointment scheduling
Reliability
Teamwork and collaboration
Maintained clean, organized and well-stocked examination rooms by resetting spaces between appointments.
Answered phone calls from potential customers inquiring about services offered by the practice. Processed payments from customers using a Point Of Sale system. Insurance Verification Specialist
Bankers Home Realty-Metairie, LA
January 2012 to October 2013
information.
Communicated with insurance carrier, patient and third party or employer to verify patient insurance benefits.
Ordered and maintained supply inventory for medical office. Managed multiple tasks and priorities in a high-volume, fast-paced environment. Verified patient insurance coverage, benefits, and eligibility for services across multiple insurance platforms.
Ensured that the most current version of provider contracts were stored in the database. Examined claims, records and procedures to grant approval of coverage. Education
Some college in Social Work
Southern University at New Orleans-New Orleans, LA January 2018 to January 2018
High school diploma or GED
Sarah Towles Reed Senior High School-New Orleans, LA May 1997 to May 1997
Some College (No Degree) in Science
Colorado Technical University-Colorado Springs, CO Skills
• Leadership skills
• Optical equipment maintenance
• Learning/adaptability skills
• Computer skills
• Teamwork skills
• Insurance verification
• Organizational skills
• Visual acuity testing
• Self-management skills
• Customer service
• Communication Skills
• Patient scheduling
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