Senior Operations Manager with over 30 years of extensive expertise in operations management and team leadership, honed in diverse environments including the U.S. Army and major corporations. Demonstrates a strong track record in strategic planning, process improvement, and customer service, leading to enhanced service quality and increased market performance. Passionate about fostering positive team cultures and driving operational efficiency through innovative solutions and data-driven insights. Lead operations for 75,000 guests, enhancing service quality and satisfaction. Mentor staff to boost morale and retention, fostering a positive environment. Implement inventory system reducing waste, improving resource efficiency. Analyze metrics to refine budget adherence, optimize resource allocation. Cultivate a positive team culture through mentorship, enhancing morale. Managed St. Louis operations, achieving top 10 market rank among 77 competitors. Led budget planning and hiring, boosting market performance and resource use. Enhanced customer satisfaction, driving revenue growth and repeat business. Streamlined logistics, controlling costs and improving service delivery. Implemented data analytics for insights, leading to operational improvements. Led team to enhance customer loyalty, improving retention and satisfaction metrics. Managed post-installation follow-ups, ensuring efficient service delivery. Coordinated orders and warranty claims, boosting service quality. Resolved on-site issues swiftly, maintaining high service standards. Built strong stakeholder relationships, enhancing satisfaction metrics. Managed 275+ client accounts, enhancing ROI through strategic insights and market analysis. Led a 30-member team, ensuring timely delivery of 30+ products and enhancing team skills. Supervised SLS3000, producing 3.2 million inserts weekly, optimizing production processes. Implemented data-driven inventory management, reducing waste and improving resource use. Fostered vendor relationships, ensuring timely material delivery and seamless project execution. Expanded client base in MN and WI, forming key partnerships with 12 insurers. Improved client satisfaction by aligning policies with client needs, boosting enrollment. Assessed client needs, advised on policies, enhancing understanding and trust. Generated leads and offered continuous support, empowering informed insurance choices. Increased market reach through targeted outreach, improving acquisition and retention. Directed marketing strategies, boosting foot traffic and customer engagement. Trained staff on compliance, elevating service standards and operational quality. Negotiated vendor contracts, cutting costs and enhancing operational efficiency. Launched three locations, achieving operational readiness and high customer satisfaction. Mentored team members, fostering growth and improving team cohesion. 2014 - 2017

Director of Operations, LANCER HOSPITALITY, Apple Valley, MN 1986 - 2015

Senior Battalion Food Operations Sergeant/Platoon Sergeant, US ARMY, Various Locations EDUCATION

Business Management, Central Texas College, Killeen, TX AAS, Culinary Arts, Century College, White Bear, MN COURSES

JAN 2009 - PRESENT

Certified Instructor & Proctor at ServSafe

SKILLS

Team Leadership Operations Management

Sales Management Lean Six Sigma

Customer Service Microsoft Office

Inventory Management Recruiting

Training Budgeting

Payroll Food Service

Contract Negotiations Procurement

Project Management Strategic Planning

Process Improvement

Directed marketing, earned NACE Awards, enhanced brand visibility Launched 3 initiatives, improved engagement, community relations Managed budgets, optimized resources, increased profitability Led 350+ staff, fostered growth, boosted employee engagement Improved operations at 21 sites, ensured compliance, service excellence Managed departmental budgets, optimizing resource allocation which led to noticeable gains in profitability and operational efficiency. Passionate about leading teams and nurturing talent, committed to creating a positive workplace environment and driving operational success. Led culinary team in international contests, enhancing skills and team cohesion. Forecasted supplies, planned menus, reduced waste, optimized inventory. Mentored staff, fostering development and a supportive environment. Managed daily food service for 1,000+, improving morale and efficiency. Oversaw $78M warehouse logistics, ensuring compliance and minimizing spoilage.

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