Customer Service Room Attendant
Resume:
Jennifer Ellis
Secretary/receptionists
Redford, MI 48240
**********@*****.***
I am a very hard and dedicated worker. I'm a people person, I get along with everybody.. I also do well under pressure. I am experienced in Hotel work, such as cleaning rooms, also training new employees, and being Supervisor. I also have 3 years in Customer Service, which I really enjoyed. I'm a hard worker, and also a fast learner. I've always been a firm believer that the sky is the limit. Authorized to work in the US for any employer
Work Experience
Hotel Room Attendant
Holiday Inn Express and Suites - Farmington Hills, MI May 2017 to June 2021
I cleaned Our Guest's Room's. Some room's were check out rooms, and some were stay over rooms.. I was a very detailed cleaner, but also fast. I pay very close to detail.In a Check Out Room it would take me approximately 15 to 20 minutes to complete. All Towel's and All Bed Sheets have to be replaced with Clean and Fresh Linen. All Garbage needed to be taken out of the room and I would place a new and clean bag into the garbage cans in the rooms. I then made the bed(s), sometimes it would be a room with 1 Queen Size Bed, or 2 Single Beds. After making the Bed(s) I would thoroughly Clean the bathroom incl; Floor, Sink, Toilet, Mirror. I would replace the Towels with Fresh and Clean Towels. And Face Towels. I would also replace any missing Amenities in the Bathroom, the last thing I would do in a Check Out Room is Vacuum. I then would do a walk through to make sure I didn't miss anything. For a Stay Over Room ( Guests still staying in the room, but want Their room cleaned and towels replaced and beds made ETC) I would first take out all trash in the room, take out all dirty Linen and replace them with Clean Towels/Face Towels. Also replace missing Amenities, vaccinated. And these rooms typically would only take me 5 to 10 minutes to finish. At the end of my day I would turn my Board into My Supervisor and then I would restock my Cart, with Clean Towels, Clean Sheets, Amenities, and refill my Cleaning Bottles. I made sure before I clocked out every day that my Cart was ready for the next day.my day averaged around 8 to 9 hour Shift per day. I'd typically get around 15 Check Out Room's, And about 10/14 Stay Over Room's a day. Being a Supervisor for the Housekeeping team I had Many responsibilities that included; Making Check Boards for every Housekeeper. On the boards would be Check Out Rooms that needed to be thoroughly cleaned by a specific time so the New Guests Rooms would be ready for them on Arrival. Along with Check Our llt Rooms, there was also Stay Over Rooms that also needed to be cleaned. I would try to evenly spread out Rooms so every housekeeper would have the same amount of rooms on their boards. I also trained new Housekeepers, and training usually takes about 2 weeks. And at the end of the day I would check over all the rooms that were Check Outs and made sure they were Cleaned correctly and make sure all Amenities were in every room. Once I received everyones Check Boards at the end of our day I would then hand them over to the Hotel Manager. I really enjoyed being a Supervisor because it gave me the opportunity to know all the Housekeepers and we all became a team and i really enjoyed that. It also gave me a chance to see how and what it took to properly run a team and come up with ways that made everyones work day go as smoothly as possible and also making our Guests happy with our work.
Housekeeper
Holiday Inn Express and Suites - Livonia, MI
May 2016 to March 2017
I cleaned Guest's Room's. Some room's were check out rooms, and some were stay over rooms.. I was a very detailed cleaner, but also fast. I pay very close to detail.In a Check Out Room it would take me approximately 15 to 20 minutes to complete. All Towel's and All Bed Sheets have to be replaced with Clean and Fresh Linen. All Garbage needed to be taken out of the room and I would place a new and clean bag into the garbage cans in the rooms. I then made the bed(s), sometimes it would be a room with 1 Queen Size Bed, or 2 Single Beds. After making the Bed(s) I would thoroughly Clean the bathroom incl; Floor, Sink, Toilet, Mirror. I would replace the Towels with Fresh and Clean Towels. And Face Towels. I would also replace any missing Amenities in the Bathroom, the last thing I would do in a Check Out Room is Vacuum. I then would do a walk through to make sure I didn't miss anything. For a Stay Over Room
( Guests still staying in the room, but want Their room cleaned and towels replaced and beds made ETC) I would first take out all trash in the room, take out all dirty Linen and replace them with Clean Towels/ Face Towels. Also replace missing Amenities, vaccinated. And these rooms typically would only take me 5 to 10 minutes to finish. At the end of my day I would turn my Board into My Supervisor and then I would restock my Cart, with Clean Towels, Clean Sheets, Amenities, and refill my Cleaning Bottles. I made sure before I clocked out every day that my Cart was ready for the next day.my day averaged around 8 to 9 hour Shift per day. I'd typically get around 15 Check Out Room's, And about 10/14 Stay Over Room's a day. I usually finished my day around 430pm, 5pm.
Education
Some college in Medical assistant
Dorsey Business Schools-Farmington Hills - Farmington Hills, MI April 2013 to March 2014
Criminal Justice in Law
Oakland Community College - Farmington Hills, MI
January 2006 to October 2009
High school in Basic studies
South Lyon High School - South Lyon, MI
August 2002 to June 2006
Skills
• inventory (Less than 1 year)
• Team Building
• Microsoft Word
• Scheduling
• Word
• Training
• Microsoft Excel
• Filing
• Receptionist (1 year)
• Time Management
• Cleaning Experience
• Negotiation
• Writing Skills
• Hotel experience
• Personal Assistant Experience
• Customer service
• Microsoft Office
• Supervising experience
• Cleaning
• Hospitality
• Team management
• Event Planning
• English
• Office Management
• Certified Care Giver (5 years)
• Interviewing
• Research
• CPR Certified (2008) needs to be updated.
• Management
• Microsoft Outlook
• Budgeting
• Presentation Skills
• Home Care
• Meal Preparation
• Recruiting
• Sales (2 years)
• Microsoft Powerpoint
• Senior Care
• Human Resources
• Laundry
• Dementia Care
• Computer hardware
• Databases
• Medical receptionist
• Telemarketing
• Typing
• Computer literacy
• Patient observation
• Caregiving
• Alzheimer's Care
• Computer Networking
• Payroll
• Hospice Care
• Driving
Languages
• English - Expert
Awards
Honors
January 2013
Having Best Grade in Medical School for Medical Assistant. Certifications and Licenses
Home Health Aide
March 2006 to March 2008
In 2006 I received my Certification for Home Health Aid.. while I was working for Quest. I was taking care of people who had mentally/physical disabilities. I had 6 patient's every day. I would feed,bath,dress, and also administer their medication. My Certification ended in 2008. Home Health Aide
March 2006 to March 2008
I attended college for 8 weeks learning how to take care of Client's with Mental/physical disabilities. Each day of class was about 5 1/2 hours a day, Monday thru Friday. And at the end of the 8 week's I received my Certification for Home Health Ai, (Certified Personal Assistant) But after a few year's if I wanted to continue working in that field, I would have to renew my Certification. CPR/First Aid
May 2006 to July 2017
Personal Care Assistant
February 2007 to June 2018
I attended Washtenaw Community College and received my Certification to be a Personal Care Assistant.
Additional Information
I do need to Update my CPR/AIDE. I will definitely be on board with doing so if I need it for any job to do with CareGivers ect.
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