Customer Service Account Management
Resume:
SUMMARY
Seeking an opportunity that leverages my 20+ years of skills and experience in Account Management, Business Development, Client Services, Sales, Operations Management, and Community Service
• Over 12 years of experience driving customer growth and retention through proactive account management, consistently exceeding revenue targets by building strong client relationships, coordinating marketing initiatives, and representing the company at trade shows and community events
• Over 12 years of volunteer and leadership roles for charitable and non-profit organizations of various sizes with both a national and localized presence
• Excellent people/customer service skills, empathetic, dedicated and focused, excels at prioritization and problem solving, follows through to achieve project goals, highly organized and self-motivated, fun and witty personality
PROFESSIONAL EXPERIENCE
Bluerock Wealth Management, Alpharetta, GA September 2024 – current Client Services Representative
• Collaborate with internal team to streamline processes, enhance service delivery, and maintain a high standard of care across all client touchpoints
• Utilize strong interpersonal and communication skills to foster trust, ensure client satisfaction, and drive client retention
• Promptly address client inquiries, resolving issues, and providing personalized solutions
• Maintain Salesforce database of client information, all transactions, and communication while following compliance requirements
Beaver Toyota of Cumming, Cumming, GA
Community Branding Specialist – events May 2024 – current
• Marketing Beaver Toyota of Cumming at community events, including festivals and fundraisers
• Actively participate in community partnership initiatives, such as charity drives, volunteer activities, and sponsorships
• Provide exceptional customer service by answering questions, addressing concerns, and fostering positive relationships with community members
BvpContractors, Eatonton, GA January 2024 – December 2024 Business Development Manager/Estimator – Project
• Identify and pursue new commercial construction business opportunities through research and cold calling
• Review architectural plans to calculate material requirements and prepare bids for new projects
• Manage all current projects including initial contracts, change orders, negotiating pricing with suppliers, ordering materials, travel arrangements and business expenses Dennine
Applbaum
Alpharetta, GA
*.********@*******.***
https:/www.linkedin.com/in/dennine-
applbaum
Dennine Applbaum - Page 2
Brewable Inc., Alpharetta GA June 2020 – December 2023
– nonprofit dedicated to the employment and enrichment of adults with intellectual and developmental disabilities Operations Manager, non-profit
• Responsible for all aspects of day-to-day operations including employee training, scheduling, customer service, vendor management, payroll, accounts payable, inventory management, and human resources
• Developed and executed strategy to enhance community outreach, improve fundraising, and expand operations
• Fostered and maintained a positive image within the community through planning and representing Brewable at various community and corporate events
• Maintain strong communication with the Board of Directors through monthly reporting and meetings Volunteer Liaison between Brewable and National Charity League – 2 year term
• Organized activity events for adults with intellectual and developmental disabilities
• Gathered and coordinated volunteers to assist with events and training of employees
• Developed a marketing plan to increase business and awareness of our mission Agilysys, Inc., Alpharetta GA August 1998 – March 2004 Account Representative
• Provided superior account management, growing partners through new service and product offerings, increasing the opportunity pipeline and closing new business resulting in consistently exceeding revenue goals
• Awarded the “Agilysys Circle of Excellence Award (ACE)” for overall top contribution in sales and customer service
• Nurtured customer relationships through educating and advising on recommended hardware and software upgrades, meeting expected customer deadlines, providing accurate quotes, and ensuring the highest quality of customer service which produced the highest rate of customer contract renewal and retention in the department
Travelport LLC (Formerly Worldspan), Atlanta GA July 1993 – July 1998 Account Executive
• Managed a territory representing approximately $4.7 million in annual revenue
• Increased profit margins year over year by an average of 40% each year, earning “Top Performance Award” and “Top Salesperson in Region”
• Used a consultative sales approach along with superior contract negotiation skills to sell premium products
National Accounts Agent
• Managed, organized and represented Worldspan at National Account Trade Shows, discussing and demonstrating the company’s latest products with current customers and prospects, connecting with new leads and gaining competitor insight
• Coordinated all product installation activities, requiring collaboration with several departments, for three of the largest National Accounts
• Acted as first point of contact and liaison to technical department to troubleshoot and resolve customer issues or complaints
Dennine Applbaum - Page 3
VOLUNTEER HIGHLIGHTS 2009 - 2022
National Charity League, Inc. – Roswell/Alpharetta Chapter – A philanthropic organization of 250 plus mother and daughter volunteers, inspiring a legacy of social awareness and compassion while making a positive impact in the communities served.
• Volunteered hundreds of hours at multiple charitable organizations throughout the Atlanta area including Ronald McDonald House, North Fulton Community Charities, Foster Cares, The Drake House and more
• Managed relationship with two philanthropies (Child Development Academy and Brewable) recruited and coordinated volunteers, fundraised, organized and marketed special events
• Provided mentorship and leadership development to young women Abbotts Hill PTA Board and Hill Helping Hands initiative
• Coordinated and managed volunteers for several community-based initiatives that included raising donations for childhood cancer, recruiting sponsors, providing companionship and assistance to the elderly, and organizing the annual Thanksgiving Food Drive
• Vice President of Academic Affairs, Community Events and Parliamentarian for the Parent Teacher Association, increased membership and fundraising efforts EDUCATION
Syracuse University (Utica Campus), New York
Bachelor of Science – Business Administration/International Business Management Osaka International University, Osaka, Japan
Summer Exchange Program and Internship
Completed 12 credit hours in Japanese Studies
TECHNOLOGY
MS Office, Salesforce, Thread Payroll System, Square, Webex, quick study and eager to learn new software applications
Contact this candidate