Customer Service Administrative Support

Danielle M. Mercado

** ********** ****** • Tappan, NY 10983

********.*********@*****.*** • 845-***-****

Professional Summary

Enthusiastic and dependable team player with over 20 years of experience in customer service, order processing, and administrative support. Adept at managing high-volume workflows, handling client communications, and delivering accurate, efficient service. Recognized for strong multitasking, leadership, and problem-solving abilities in fast-paced environments.

Skills

• SAP Order Processing & Sales Order Systems

• Salesforce, Great Plains, Microsoft Office

• Customer Service & Interpersonal Communication

• Administrative Support & Data Entry

• Restaurant POS Systems & Front-of-House Operations

• Team Leadership & Task Delegation

• Inventory Management & Shipping Logistics

• Problem Solving & Process Improvement

Professional Experience

Server / Bartender

Sabi Sushi – Piermont, NY

August 2023 – Present

Provided warm, attentive service to guests in a high-volume restaurant.

Handled POS transactions, processed payments, and ensured order accuracy.

Maintained cleanliness and bar readiness during peak hours.

Resolved guest concerns quickly to maintain satisfaction.

Front Desk Receptionist

Dr. Handlesman, Nyack Wellness – Nyack, NY

April 2024 – 2025

Managed front desk operations including check-in and appointment scheduling.

Processed co-pays and insurance documentation accurately.

Coordinated with medical staff for efficient scheduling.

Maintained HIPAA-compliant communication and filing systems.

Assistant Sales of Operations

Lightware Inc. – Nyack, NY

January 2023 – February 2024

Managed sales orders, invoicing, and client communication.

Maintained CRM systems and processed RMA requests.

Generated customer quotes and submitted purchase orders.

Handled logistics, tracking, and delivery follow-ups.

Gymnastics Coach (Xcel Level)

Galaxy Gymnastics Academy – Orangeburg, NY

October 2019 – 2023

Developed training programs and supervised athlete progression.

Led community fundraising and team-building events.

Ensured safe training environments and proper technique.

Team Leader, Order Processing – Commercial Lighting

Crestron Electronics – Rockleigh, NJ

2011 – 2015

Oversaw $17M in annual order volume and led a processing team.

Coordinated with internal departments and third parties.

Fielded high-volume inquiries and ensured accurate sales orders.

Senior Order Processor – AV Division

Crestron Electronics – Rockleigh, NJ

2002 – 2011

Processed high-priority shipping and promotional orders.

Verified and modified customer orders per request.

Resolved client concerns related to order fulfillment.

Order Entry Processor / Senior Associate

Crestron Electronics – Rockleigh, NJ

2000 – 2002

Entered and tracked orders through completion.

Monitored inventory levels and supported warehouse coordination.

Communicated with sales team for order adjustments.

Education

Associate of Arts: Computer Graphics

Katharine Gibbs College – Norwalk, CT

2000 – 2002

Dean’s List

High School Diploma

Tappan Zee High School – Tappan, NY

1995

Interests

• Gymnastics Coaching

• Creative Baking & Cookie Design

• Health & Wellness

Contact this candidate