Human Resources Customer Service

ANDREA MESARAK

**** ********* **. *** ** *********@***.***

Northampton, PA 18067 484-***-****

EXPERIENCE:

Scherline Injury Law

Paralegal 2/2024-10/2024

• Manage Cases from intake to settlement.

• Order medical records, write medical treatment summaries.

• Communicate with clients regarding their case.

• Work with insurance company adjusters, reading and interpreting auto insurance policies.

• Write demand letters to insurance companies.

USPack – Orlando, FL (Remote)

Contract Specialist 3/2023-2/2024

• Onboarding Independent Contractors for business.

• Coordinating/monitoring Drug Screen and Background Check results.

• Screen and answer inquiries of new hire candidates.

• Utilizing ICON 2.0 software for Independent Contractor Onboarding. USPack – Orlando, FL (Remote)

Operations Coordinator 3/2021-3/2023

• Coordinate IC’s in all deliveries of prescription pharmaceuticals for Heartland Pharmacy.

• Schedule coverage for all routes to Long Term Care facilities.

• Screen, and coordinate new hire Independent Contractors for new routes.

• Answer email inquiries from Heartland Pharmacy and all resolve issues.

• Act as Liaison between all IC’s and Operations Manager. Wellmed Medical Management Inc. – San Antonio, TX (Remote) Care Team Associate 5/2020-10/2020

• Performed daily & weekly Inpatient Census, Pend, Partnering Vs. Non-Partnering, and PCC reports.

• Monitored and delegated tasks within various queues in TrueCare software.

• Perform various administrative responsibilities.

• Monitored RightFax and various inboxes for medical records to be uploaded into member files in TruCare software.

• Provided excellent customer service/complex care surveys to members regarding patient care. Lehigh Valley Health Network – Populytics, Allentown, PA Robert Half - Office Coordinator 1/2019-10/2019

• Scheduled and coordinated calendars for leadership team within the Populytics team.

• Support Administration with onboarding of new hire employees, recruiting, orientation.

• Compile Presentations using Power Point

• Provided excellent customer service to inbound calls regarding patient care. Community Health Systems (CHS), Bethlehem, PA

Administrative Assistant – Office Coordinator 7/2014-2/ 2019

• Maintained workplace security by issuing, checking and collecting badges as necessary; responsible for visitor log.

ANDREA MESARAK Page 2

• Proactively provided general administrative support to the Human Resources Department; which included but not limited to; Reviewing, recruiting, and screening applicants from Taleo system, coordinating new hire interviews and assisting with new hire packets.

• Provided excellent customer service to inquiries via department inbox as well as inbound calls.

• Worked daily transaction reports; ensuring all adjustments were approved accordingly. Warren County Department of Human Services, Belvidere, NJ Family Care and Medicaid Support 3/2013-6/2014

• Provided excellent customer service to all inbound and outbound phone calls regarding status of food stamp, family care and Medicaid status.

• Reviewed client accounts on Bull Host system and NJ Medicaid system by identifying code status to resolve client questions and concerns.

• Updated in-house database, customer demographics and annual income.

• Mailed letters to clients regarding recertification, approval, or denial of their application. Cigna Group Insurance, Bethlehem, PA

Recovery Specialist 9/2010-12012

• Conducted audit review on accounts for overpayments due to offsets on group policies for both Long Term and Short-Term disability claims.

• Investigated, evaluated and analyzed financial statements to resolve overpayment balances.

• Keyed in clear notes into the in-house database providing detailed account resolution.

• Completed special reports as designated per management; met work deadlines.

• Attended and participated in all training classes; comprehensive knowledge and understanding of Social Security Disability

• Provided excellent customer service to claimants referencing their overpayments. Community Health Systems (CHS), Bethlehem, PA 5/2007-9/2010 Report Analyst

• Ran queries using in-house database; imported, customized formulas, merged reports using HMS, and Excel to complete financial reports for multiple hospitals on daily, monthly and annual schedule.

• Wrote specific queries for customized reports as requested by departments of the hospitals.

• Provided support within Insurance Verification division including verifying insurance for patients and special projects.

SKILLS: Microsoft Word, Excel (charts, pivot tables), Access, Outlook, Healthcare Management System (HMS), Bull Host, NJ Medicaid System, Query Writing, Power Point, Medical Terminology, TruCare, ICON 2.0. EDUCATION: Phillipsburg High School graduate

Attended Northampton Area Community College – Paralegal Studies Completed Medical Transcription and Terminology Course – Harcourt Learning Program Completed HMS Query Writing Training Course – CHS Bethlehem, PA Corporate Award, CHS – Year: 2010

Current Membership – exp 6/1/24 - Healthcare Financial Management Association (HFMA) Completed Pre-Registration and Insurance Verification (HFMA) Enrolled in Certified Revenue Cycle Representative course (HFMA) not yet completed. CLEARANCES: FBI Background Check, Child Abuse Check, Drug Screen

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