Customer Service Engagement

PAUL LEE

CONTACT

Concho, AZ *****

Mobile: 480-***-****

*******@***.***

EDUCATION

January 1978

Law Enforcement: Law

Phoenix Police Academy, Phoenix

August 1974

No Degree: Army

U S Army, United States

June 1974

High School Diploma

Alhambra High, Phoenix, AZ

PROFESSIONAL SUMMARY

Dynamic and customer-focused professional with extensive experience at Davis Ace Hardware. Proven track record in cash handling accuracy and customer engagement, enhancing satisfaction through efficient service. Recognized for reliability and teamwork, consistently achieving high standards in a fast-paced retail environment. Committed to maintaining cleanliness and hygiene while driving sales through effective merchandise display.

SKILLS

Price verification Cleanliness and hygiene

Bagging items properly Reliability and punctuality Workplace safety Cash drawer balancing

Efficient scanning Cash handling accuracy

Customer engagement Merchandise display

Cash register operation Gift card transactions

Opening and closing procedures Handling coupons

Loss prevention awareness Tax exemption processing Cross-selling products Store cleaning

Customer service Cash handling

Basic math Flexible schedule

Teamwork and collaboration Payment processing

WORK HISTORY

May 2024 - Current

Cashier Helper, Davis Ace Hardware, Springerville, AZ June 2023 - May 2024

Delivery Driver /Cashier Helper/Store Associate, Oreilleys Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Provided friendly service even during stressful situations or periods of high volume without compromising accuracy or efficiency. Supported fellow cashiers with additional tasks, contributing to overall team efficiency.

Maintained cleanliness of the cashier area, promoting a positive store environment for both employees and customers.

Auto Parts, Eagar, AZ

Delivered packages to customer doorsteps and business offices. Completed on-time deliveries by choosing best and most efficient routes. Improved customer satisfaction by ensuring timely and accurate deliveries of products.

Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Operated vehicle safely in highly congested areas with no traffic violations. Completed rush deliveries on tight timetables to satisfy customer needs. Maintained upbeat, positive attitude in busy, customer-focused environment.

Loaded truck and properly secured items to prevent damage for deliveries. Worked scheduled hours as required and took on available shifts during holidays and busy periods.

Managed customer inquiries and complaints in polite and professional manner.

Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.

Verified accuracy of all deliveries against order forms. Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders. Maintained strong relationships with clients through proactive communication and personalized service.

Expedited deliveries to meet customer deadlines and requirements. Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items. Inspected and maintained delivery vehicles regularly to keep in safe working order.

Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.

Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely. Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods. Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes. Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.

Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures. Strengthened company reputation through polite and friendly interactions with customers during deliveries.

Reduced delivery times by optimizing route planning, demonstrating efficiency in daily operations.

Improved delivery accuracy by diligently checking orders before departure.

January 2021 - May 2023

Cashier/Sales Floor Associate, Wal Mart, Taylor, AZ December 2003 - May 2019

Sales Inspector, Terminix Pest Control, Tempe, AZ

Maintained clean and safe vehicle, contributing to positive image of company.

Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.

Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.

Greeted customers entering store and responded promptly to customer needs.

Welcomed customers and helped determine their needs. Worked flexible schedule and extra shifts to meet business needs. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Built relationships with customers to encourage repeat business. Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Helped customers complete purchases, locate items, and join reward programs.

Restocked and organized merchandise in front lanes. Stocked, tagged and displayed merchandise as required. Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Answered questions about store policies and addressed customer concerns.

Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Mentored new employees on cashier duties and best practices, improving overall staff performance.

Provided backup support for other departments when needed, showcasing versatility within the retail environment. Increased sales of promotional items by informing customers about current offers.

Supported marketing initiatives by setting up and maintaining promotional displays.

Improved store atmosphere with thorough and prompt cleaning of checkout area.

Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.

Performed cash, card, and check transactions to complete customer purchases.

Delivered engaging presentations at industry events, positioning the February 1999 - September 2003

Technical Specialist, Mediacom Communications, Apache Junction, AZ

January 1990 - February 2003

Technician, Cox Communications, Phoenix, AZ

company as an authority in its field.

Identified opportunities for cross-selling or upselling existing clients, increasing long-term value of accounts held by the company. Streamlined sales processes, resulting in more efficient transaction times for clients.

Coordinated trade show appearances, showcasing company products and services to potential customers.

Improved customer satisfaction with thorough product knowledge and demonstrations.

Increased sales revenue by identifying and targeting new market segments.

Facilitated positive customer experiences by addressing concerns promptly and professionally.

Mentored junior sales inspectors, providing guidance on best practices and techniques for success.

Managed a territory effectively, prioritizing high-value accounts for maximum results.

Used consultative sales approach to understand and meet customer needs.

Contacted customers and prospects to generate new business to achieve company growth goals.

Serviced existing accounts on regular basis to maximize revenue. Demonstrated products and specific features at customer locations and special events.

Used [Software] to maintain company database with essential account and sales information.

Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.

Provided exceptional customer support, resolving complex technical issues with effective communication skills.

Completed troubleshooting and diagnostics on company resources. Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail. Mentored fellow team members in advanced technical concepts, fostering a collaborative work environment where ideas were freely exchanged. Reduced downtime by proactively identifying potential network problems and implementing corrective measures.

Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.

Trained new technicians on standard operating procedures, ensuring consistency across the team.

Performed troubleshooting and diagnosis on malfunctioning equipment. Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.

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