Customer Success Manager

SIMON GRAYDON

*** ********* **, *********, ** ***01 559-***-****

**********@*****.*** https://www.linkedin.com/in/simon-graydon-7442b5236/

CUSTOMER SUCCESS MANAGER BUSINESS DEVELOPMENT MANAGER

Dynamic and results-oriented professional with extensive experience in sales, customer success, and business development. Proven ability to build and nurture long-term relationships with clients, leveraging SaaS solutions to enhance customer engagement and drive business growth. Adept at identifying customer needs and delivering tailored strategies that ensure client satisfaction and retention. Recognized for exceeding sales targets and delivering exceptional service, fostering a culture of collaboration and innovation within teams.

Throughout my career, I've demonstrated my commitment to excellence by consistently ranking among the top producers in various organizations, including receiving multiple President’s Club Awards for outstanding performance. My blend of analytical skills, creativity, and unwavering dedication positions me as a key contributor to any organization aiming for growth and success in today's competitive landscape.

Skill Areas: Sales & Marketing Leadership Cross-functional Collaboration Strategic Sales Planning

Client Relationship Management

Customer Retention & Satisfaction Consultative Sales / Solution Selling New Business Development

CAREER HIGHLIGHTS AND ACHIEVEMENTS

Client-Centric Success: Achieved a top rank in regional client penetration, resulting in a remarkable 40% uptake of SaaS solutions at Thryv, enhancing client engagement and satisfaction.

Award-Winning Sales Performance: Consistently recognized as a top producer, earning multiple President's Club Awards for exceeding sales goals and driving significant revenue growth throughout my career.

Strategic Relationship Building: Developed and maintained strong partnerships with local businesses at YP Holdings, leading to successful implementation of digital marketing tools and solutions that drove measurable results.

PROFESSIONAL EXPERIENCES

Accelerant SOLUTIONS — Remote 2024 – 2025

CUSTOMER SUCCESS MANAGER

Serve as the primary point of contact for assigned clients, building and maintaining strong, trust-based relationships

Guide new clients through the onboarding process, ensuring smooth implementation and effective use of Accelerant Solution’s products/services.

Understand client goals and challenges, advocating for their needs internally to ensure alignment with Accelerant’s offerings.

Provide tailored training sessions, resources, and best practices to empower clients to maximize the value of their solutions.

Collect and relay client feedback to product, sales, and leadership teams to inform product enhancements and improve customer experience.

Monitor and report on key performance indicators such as customer satisfaction, net promoter scores, and renewal rates.

Thryv — Remote 2017 – 2024s

SaaS Sales & Customer Success Professional

Secured 40% uptake in SaaS software through strategic client engagement, ranking 1st regionally for penetration.

Maximized customer retention by successfully overseeing post-sale client onboarding and ensuring high engagement.

Delivered tailored SaaS solutions to help businesses improve customer acquisition, streamline operations, and generate positive reviews.

YP Holdings — Remote 2012 – 2017

Internet Sales Manager

Achieved #1 ranking nationally for video ad sales, consistently exceeding revenue targets across digital marketing products.

Awarded Diamond Club membership for Top 3 sales production, recognized for driving substantial new business growth.

Successfully led digital marketing strategies to help clients grow their businesses through comprehensive online tools like SEO, SEM, and display ads.

AT&T Advertising Solutions — Remote 2007 – 2012

Advertising Sales Consultant

Ranked consistently #1 in ITA revenue (Increase to Advertiser) and secured top spot for new money revenue.

Designed and implemented creative marketing solutions to improve local businesses' digital presence and profitability.

Achieved the highest customer satisfaction rating, securing additional sales and growth for existing accounts.

Comcast — Fresno, CA 2020 – 2022

Authorized Dealer Manager

Delivered record-breaking multi-revenue generating unit (RGU) penetration in the region through effective training and leadership.

Directed independent dealer networks to exceed sales targets, achieving top regional performance in revenue generation.

Played a key role in planning and executing sales campaigns that outperformed company goals.

EARLY EXPERIENCE

Spectrum Lending Wells Fargo, Financial Institutions — San Jose, CA

Branch Manager

Led a team of 11 loan officers and 27 support staff, tripling loan production from $3M to $9M within 2 years.

Earned President Council recognition for 2 consecutive years for top production, increasing monthly revenue by 486%.

Developed referral business, boosting net operating income by 80 basis points, and improving sales from 20% to 50%.

EDUCATION AND CERTIFICATION

Education:

●MBA in Business Law Coventry University College, England, UK

●Bachelor of Arts in Business Law Coventry University College, England, UK

Certifications:

CA Life Insurance License

Google AdWords Certified

Yahoo Ambassador

Key Skill Methodologies:

CRM & SaaS Solutions Implementation

Client Needs Assessment & Tailored Solutions

Cross-functional Collaboration & Leadership

Customer Engagement & Onboarding

Strategic Account Management

Sales KPI Tracking & Analysis

Skills and Proficiencies:

Customer Success & Retention Tools: Salesforce, HubSpot, Thryv

Sales Proficiency: New Business Development, Strategic Account Management, B2B Sales

Software Proficiency: Microsoft Office Suite (Excel, PowerPoint, Word), Adobe Creative Suite (Photoshop, Illustrator)

SaaS Solutions: Thryv, Microsoft Dynamics 365, G Suite for Business

Digital Marketing Tools: Google Analytics, Google AdWords, SEO/SEM, Online Display & Re-targeting Advertising

Sales and Marketing Platforms: YP.com, AT&T Advertising Solutions, Video Ad Platforms

Affiliations:

●Former President, Kiwanis, Sierra Madre Chamber of Commerce

●Lead, North Fresno Association

●Multiple President’s Club Awards

●Member, Sierra Madre Chamber of Commerce

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