Service Delivery Design Engineer

John Rivera

Austin, TX 512-***-****

www.linkedin.com/in/johnrivera-austx/ ****@*******.***

Engineer, Telecommunication Fiber Design

Create Logical Circuits Validate & Verify Fiber Circuit Delivery

Evaluate new fiber circuit service requests to ensure efficiency in product services and company resource utilization. Provided accurate and quick service delivery to minimize point-of-sale delivery delays. Leverage interpersonal / communication skills to collaborate with internal and external partners to exceed performance and productivity goals.

Core Competencies

Organizational Process Design & Build

Accurate Operational Planning

Service Delivery

Partnership Development

Standards Development & Documentation

Problem Resolution

Technical Skills

Salesforce Cell Tower BackHaul Fiber Optics Juniper Alcatel Cisco Adva CWDM / DWDM

Professional Experience

CHARTER COMMUNICATIONS (formerly TIME WARNER CABLE), Austin, TX

Fiber Design Engineer II 3/2017 – 2/2024

Logically built new circuits to end user CPE to carrier NNI’s.

Averted outages by synchronizing existing technologies with new services to avoid conflicts.

Created Metro Ethernet fiber circuitry for carrier needs and cell tower backhaul services, expanding data capacity in fast-growing industry.

Developed EPL and EVPL circuits, enabling new revenue-generating installations.

Designed fiber circuits traversing ISP and OSP infrastructures.

Extensive familiarity with Atlassian Jira project tool as well as Ericsson Granite.

Designed and configured multiple devices including: Cisco 9k; Nokia 7750, 7210, 7705; Juniper MX routers and 4200 switches.

Implemented CWDM & DWDM frequencies through router and switching devices across fiber optic media.

Senior NOC Technician 3/2008 - 3/2017

Monitored core network links and devices, responding rapidly to immediate outage resolution.

Created and lead conference bridge calls for high level incidences.

Skilled with Nokia SAM (Service Aware Manager) tool as a means of fault monitoring as well as a provisioning resource.

Generated incident tickets via Remedy, managing and resolving to satisfactory conclusion and within established key performance indicators (KPIs).

Monitored Core network devices via Broadcom Spectrum monitoring software.

Monitored individual customers and aggregate devices with IBM Tivoli Netcool monitoring system.

Provisioned logical circuits on existing fiber and hardware for cell service carriers.

Administered appropriate personell and equipment resources to data centers, hubs and MSC’s.

Managed fiber cuts with fail location points discovery via OTDR testing.

Managed relationships with competitive carrier companies, facilitating cooperative peer partnerships and constructive interactions.

Followed, interpreted, updated and maintained Ericsson Granite database for a recorded depiction of network.

Ran and verified standard requirements for RFC 2544 testing prior to customer acceptance.

Prior position held:

Technical Support Representative 12/2002 - 3/2008

Prevented costly dispatches by fielding customers’ technical support calls, identifying solutions, and guiding customers in taking steps needed to resolve problems.

Worked and created tickets in BMC Remedy Ticketing System.

Assisted customers in gaining technical knowledge needed to address issues efficiently and avoid repeat occurrences.

Education

Associate of Applied Science (AAS), Computer Information Systems, Austin Community College, Austin, TX

Certifications

Optical Communications Associate (OCA), Ciena

Optical Communications Professional (OCP), Ciena

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