It Project Manager
Resume:
RESUME – TESSA JEFFREY
COVER LETTER: TESSA JEFFREY
My career path over 25 years provided opportunities in corporate consulting. My main roles were IT Project/Programme Management, (Systems (ERP), business processes & policies development and implementation) as well as learning and development (Training & Assessments). I sustained success on all levels throughout all projects I worked on.
Many years’ experience, skills, knowledge, confidence, drive, professionalism, high EQ & commitment I offer will be valuable to your organization, working with your team, planning and working towards achieving optimum results. I am comfortable working in teams, can function on a managerial level, and am able to perform under huge pressure.
Additionally, my experience working remotely has provided me with significant exposure to diverse global teams and projects, allowing me to thrive in virtual settings and contribute meaningfully to organizational success. This broad range of experience ensures that I am well-equipped to make a genuine impact on any organization.
RESUME – TESSA JEFFREY
Skills:
SOFT SKILLS TECHNICAL SKILLS OPERATIONAL SKILLS & EXPERIENCE
● Communication
● Hard working & committed
● Public speaking
● Change Management
● Customer relations
● Emotional Intelligence
● Conflict Management
● Negotiation
● Problem solving
● Ability to build excellent work
relations
● Active listening
● Flexible & Adaptable
● Time Management
● Organized
● Diversity – various cultures
and environments
● Excellent stress
management
● Coaching
● Extreme attention to detail
● Ability to execute tasks and
resolve problems
independently
● Training/Learning: Needs
analysis, design &
development, facilitation &
assessments
● Systems implementation:
various
● Project management
o All phases (MS Project)
o (Scrum, Kanban, XP)
Waterfall
o JIRA, Confluence, Click-up
Agile (Scrum, Kanban, XP)
Waterfall
o Manage team of consultants
● MS Office (Excel, Word,
PowerPoint, Project -
advanced) & Google similar
● Supply chain Management:
Processes, design, and
implementation
● Call centre
● IT: basic networking, hardware,
software, troubleshooting,
analyst.
● Microsoft O365 (All)
● Microsoft Business Central
(ERP)
● Cloud
● Systems integrations
● Project management – SDLC (IT, Retail, ERP, Business processes, Education)
Methods: Agile, Waterfall, Hybrid, Scrum, PMBOK, CPM, CCPM
● Change Management (various approaches)
● Training/Learning and development
o Certified facilitator, content developer & Assessor (SCM, Business, soft skills, IT & English)
o Corporate & Government environment (South Africa & Saudi Arabia -Vocational colleges)
o Provider and Programme Accreditation - full process o College administration, LMS systems
o Training scheduling, planning, budgeting
o SAQA & SETA’s, Qualifications and Unit standards
● Business analyst (systems, processes & solutions),
● Strategic planning
● General business, financial & office management, communication, administration & staff/team management
● Supply Chain Management & Retail expertise:
o Demand-, Acquisitioning-, Logistics- (warehouse, stock, in- & outbound), Sales, Asset- and Disposal Management.
o Day-to-day operations and management
o SCM System implementation
o SCM policies and processes (PFMA, MFMA)
● Government Treasury Regulations, policies, and procedures I am available to travel nationally as well as internationally. RESUME – TESSA JEFFREY
TESSA JEFFREY
Occupation
CONSULTANT (Project Management (IT, SCM, Retail) Learning & Development, Assessments, Systems implementation)
Age 50
Gender Female
Cell phone +27-66-017-****
Email ********@*****.***
Residential Location Western Cape
Nationality South African
Languages: English, Afrikaans
Education
2020
TEFLFULLCIRCLE
Advanced Certificate: Teaching English as a Foreign Language (TEFL) Advanced Certificate: Teaching English to Young Learners (TEYL) 2019
UDEMY
Professional Coach certification
2019
ALISON
Project Management Diploma
2010
UNISA
BA: Communication Science degree
2005
MACCAUVLEI INSTITUTE
Occupational directed Education, Training and Development Practise Certificate 2005
MACCAUVLEI INSTITUTE
Plan and conduct assessments of learning outcomes
1997
UNISA
National Diploma: Police Administration
Professional Courses / Training completed successfully Problem solving and Decision making
Conflict Management
Core interactive skills
Diversity Management
Signature Services – (customer service)
Investment in Excellence
MS Project – introduction
MS Project – Intermediate
MS Project Administration
Natural Adabas: Concepts and Facilities
Natural Adabas: Fundamentals
Logik Call Centre theatre-based training course
Computerized Provisioning Administration (Supply Chain Management) Course: Supply Chain Management
Computer Skills
MS Project
MS Excel
MS Word
Ms PowerPoint
MS Access
FrontPage - development
E-mail & Web
MS Access
Logis Procurement & BAS Integration (Supply chain management- & financial system) RESUME – TESSA JEFFREY
Areas of Expertise and Experience - Summary
Consultancy, Project Management, Learning and development and General management (26 years’ experience)
● Project- & Change Management (senior level) (IT & Business)
- Manage all operations of own small training and consulting business.
- Manage projects full cyle as a Senior project manager: E-Supply Chain Management, Inventory Management
(Netstock), Finance, ERP, E-commerce:
- Manage all required resources including budgets.
- Projects:
o Moveable Asset management projects – government
o Supply Chain Management – government Logistical & Financial systems o ERP systems: Workflow, MS AX, Sage X3, CRM (Customer relation management system), VRM (Vendor Rotation Management system), BI (Business intelligence), BPM (Business Process Management), Business Central (retail)
o Master data management
o Order Management System Implementation – Oracle (Retail) – E-commerce o Last Mile Solution (Retail) – E-commerce
o BI Reporting (Retail)
● Consultant: Supply Chain Management, Finance & general business management
- Implement system, processes, policies and procedures for SCM disciplines: Demand-, Logistics-, Acquisitioning, Inventory- and asset management, Disposal, Moveable asset management, performance management
- Project- & Change Management including reporting to ensure successful implementation.
- Manage progress and general project related tasks to ensure the team achieve milestones and final success of the project.
- Customer Relations maintenance on site with clients during implementation.
- Manage change management during the implementation phase and in the last phase.
- Conduct formal system training sessions for all staff and management of SCM from all regions. (Change Management)
- Conduct on-the-job training in the SCM environment after implementation and when new development occurred.
- Lecture IT and Business Management
- Ensure all staff execute tasks correctly and according to policies, processes and procedures.
- Facilitate and ensure execution of duties by all role players in Supply Chain Management.
- Participate in communication with the National Treasury as stakeholder of the SCM system.
- Prepare financial statements for Supply Chain Management financial year end.
- Integrate Supply Chain Management with Finance relating to the budget, codes, cost allocation and cost centres.
- Manage expenditure of cost centres.
- Manage risks & various teams. This includes conflict management
● Specialist: Learning and development, assessments
- Execute and conduct Training Needs Analysis
- Design and develop learning/training material, all related resources, and assessments
- Conduct/deliver training/facilitation: formal classroom- and on-the-job training
- Assess students using various methods: Observation, theory tests, assignments
- Course evaluation and follow-up with students/attendees
- Manage teams
- Training academy administering and management
● Leadership skills:
- Setting the pace.
- Leading teams.
- Leading by example and encouraging team members to reach their optimum potential.
- Coaching staff
● Interpersonal skills:
- Excellent communication skills, interacting easily and effectively within all levels of an organisation
● Customer relationship management:
- Optimising customer experience
- Build trust with customers
- Add value to the client’s organisation and build lifelong client partnerships
• Owner: Retail store
Store setup, stock planning & count, staff, finances, marketing, promotions and general management. RESUME – TESSA JEFFREY
Career History
1. 15 JULY 2024 – CURRENT – IT PROJECT- & CHANGE MANAGER MR PRICE GROUP (Fashion & Home Retailer)
Overview:
Mr Price is a large international retail company, operating in South Africa and African countries. As of 2024, Mr Price Group operates over 2,900 stores across nine divisions, with 2,665 stores in South Africa and 235 stores in other African countries. This Group is in process of a large technological transformation and modernisation that will improve service delivery, customer experience and sales.
PROJECT- & CHANGE MANAGER: IT (E-Commerce)
Projects:
Last Mile Solution
Order Orchestration Implementation
E-Commerce Reporting
Responsibilities
• Responsible and accountable for successful Initiation, planning, execution, and implementation of assigned projects
Project planning (Pre-project, Define, Design, Plan, Build & Test, Deploy)
RFQ’s, RFP’s
Risk Management
Budget
Resources (Consultants, Staff, equipment)
Stakeholder involvement
Technical & operational requirements documentation (FRD’s, BRD’s, TRD’s)
Timelines
Scope changes
Change Management – full process
Compliance to business policies & rules: Orders, warehousing, ticketing, distribution, Finance, suppliers, stock management, planning & acquisitioning
2. 1 JAN 2023 – 30 JUNE 2024 – PROJECT- & CHANGE MANAGER ECOSYSTEMS WOOLWORTHS HOLDINGS LTD (Beauty, Fashion, Home & Food Retailer) Overview:
Woolworths is a large international retail company, operating in South Africa and Australia. In South Africa, with 400+ stores country wide. Efficient and streamlined systems, processes and change management are crucial for seamless and profitable retail activities, including Supply Chain Management activities. PROJECT- & CHANGE MANAGER: ECO SYSTEMS
Projects:
Project Relay: On-shelf Availability
This project focused on practices and processes to enhance product availability on shelves. Woolworths identified On-shelf availability as an area where improvement is required to further enhance turnover and profitability. This project is focused on a discipline value chain delivery and stretch across all business functions where collaboration is key to achieve set milestones.
Project Suppliers 2031
The purpose of this project was to optimize current supplier processes and onboarding
Project Re-Classification (IT: RMS)
The purpose of this project: Update RMS to align with the new category development approach o Review current product categories
o Design optimised category structures
o Gather system data and compile detailed data sheets for all new category structures o Update RMS system with new hierarchy information and ensure seamless integration with legacy and newly implemented systems
Responsibilities
• Responsible and accountable to manage the full life cycle of assigned projects: o Prepare Project Management framework and folders o Project charter preparation
o Arrange and record all requirements sessions across all business units o Manage
RESUME – TESSA JEFFREY
All project communication & distribution of documentation
Project planning
Data files
Risks
Budget
Resources (Consultants, Staff, equipment)
Stakeholder involvement
Technical & operational requirements documentation
Timelines
Scope changes
Change Management
Schedule all project meetings and workshops
Compliance to business policies & rules: Orders, warehousing, ticketing, distribution, Finance, suppliers, stock management, planning & acquisitioning 3. JUNE 2021 – 31 DECEMBER 2022 – PROJECT MANAGER ERP SYSTEMS TEKKIE TOWN HEAD OFFICE (PEPKOR GROUP Ltd) - Retailer Overview:
Tekkie Town is one of many large retail companies that is owned by PEPKOR Group Ltd in South Africa. Efficient and streamlined systems are crucial for seamless Supply Chain Management activities with the business focus on profit goals. Tekkie Town embarked on a journey to migrate system from MS Navision to MS Business Central. The size of the project required not only a dedicated project manager, but also a professional who would fit seamlessly into their environment. It was a great honour to be chosen for this role.
PROJECT- & CHANGE MANAGER: ERP Implementation (Business Central) Projects:
ERP MS Business Central Implementation (Azure Cloud solution)
SharePoint Data migration to Azure
SharePoint User Migration to MS O365
Submission of Hours (Pepkor Speciality)
Responsibilities
• Responsible and accountable for successful implementation of all projects assigned. The focus project, MS Business Central system (Tekkie Town – Retail company with 400+ stores country wide) o Project planning
o Arrange and record all requirements sessions between Tekkie Town & MS partner/ other providers o Manage:
All project communication & distribution of documentation
Data files
Risks
Budget
Resources (Consultants, Staff, equipment)
Stakeholder involvement
Technical & operational requirements documentation
Integrations to external systems (Hammersdale warehouse distribution centre, Innervation & Tenacity, Finnivo, Flash, GTS, PKL, TraderPlus)
Timelines
Scope changes
Change Management
Compliance to business policies & rules: Orders, warehousing, ticketing, distribution, Finance, suppliers, stock management, planning & acquisitioning RESUME – TESSA JEFFREY
4. JAN 2018 – MAY 2021 – INSTRUCTOR & ASSESSOR
NIAGARA COLLEGE KSA – AL MAJMAAH & Al AHSA, SAUDI ARABIA SENIOR LECTURER / INSTRUCTOR: VOCATIONAL BUSINESS & IT Overview
● Senior Lecturer: Vocational Business & IT at Niagara College, Al Majma’ah & Al Ahsa in Saudi Arabia. Responsibilities
● Preparation for training in the classroom
o Knowledge outcomes
o Skills outcomes
o Lesson plans
o Scope of work planning
o PowerPoint presentations
o Formative and summative assessments
o Individual and group activities
o Research and gathering relevant information to execute productive work activities
● Plan and conduct training as per schedule
● Manage and monitor students in classroom
● Enhance learning experiences
● Prepare students for CBT and Capstone Exams
● Administering examinations and assessments
● Liase with COE (College of Excellence) and SSS (Saudi Skills standards)
● Monitor and manage upload of student’s assignments on LA (Learning Assist) system
● Address general challenges within the environment
● Resolve problems
● Assist with team schedules and resource planning
● Acting Chair Vocational
Qualifications lectured:
Associate Diploma: Business Management
Diploma: Business Management
Associate Diploma: Technical IT Support
5. DEC 2005 – DEC 2017
Independent Consultant: Facilitator, Assessor & Project Management Consultant for various clients
Senior Project Manager: Acctech Systems (on site: GENOP Healthcare Ltd)
Owner: Franchised retail store
Overview
● During 2005 I started working as an independent facilitator and consultant for various clients. The expertise I have, excellent customer relations and highest level of integrity and work ethics makes me a chosen and popular choice when clients require the services of a consultant/facilitator. SENIOR IT PROJECT MANAGER
- Manage IT team and IT projects at Acctech Systems and GENOP Healthcare Ltd o B2B commerce - online ordering system integrated with product SQL database o Inventory advisor / warehouse management system
o Business analysis and requirements for system reports – SEI system o CRM system
o Master Data Management
o Stock consignment mobile application
- Attend Executive management meetings as representative of IT division.
- Distribute and manage all IT project related communication to the rest of the company when applicable.
- Co-ordinate and facilitate business analysis sessions with various business unit managers.
- Co-ordinate and attend IT systems demonstration session held by various providers.
- Manage projects as a senior project manager: ERP systems:
- Familiar and practised with different project management approaches e.g. Waterfall and Agile
- Manage all required resources including budgets.
- Projects:
o ERP systems: Workflow, MS AX, Sage X3, CRM (Customer relation management system), VRM (Vendor Rotation Management system), BI (Business intelligence), BPM (Business Process Management) RESUME – TESSA JEFFREY
INDEPENDANT CONSULTANT (2006 – 2017)
ROLE:
Project Management: IT, SCM (Stock Management, Warehouse planning, Moveable Asset Management, Disposals, Financial Statements, System Implementation, Policies & procedures) Facilitation & Assessments
Overall management: Training business
Learning and Development: Provider & course accreditation, operations- and team management, Training material content development, Assessments
Business Management
Change Management
OWNER: FRANCHISED RETAIL STORE
During the years that I delivered services as a professional consultant, I also owned and managed a franchised retail store in my hometown. With a good staff structure, I was able to attend to my job as well as owning and managing the franchise store until it was sold.
6. 1997 – 2005
Accenture – Supply Chain Management Project – System Implementation, Project Management, Training and Development (Government)
Overview
● Appointed as a consultant to be part of the LOGIS (Logistical system) project. The task of the project members was to develop the electronic system according to the client’s (National Treasury) policies, prescription, and processes.
● As senior consultant I formed part of the following teams during my employment period: o System Implementation team
o Client Support team
o Call centre team
o Testing team
o System Change control team
o Training team (Change management)
(Details available on request)
7. 1992 - 1997
South African Police Service
INSPECTOR
Overview
● After matric, I became a member of the South African Police Service in 1992 for a period of five years. I also obtained my National Police Administration Diploma during that time and achieved the rank of Inspector, working in the Finance division, Head Quarters.
Responsibilities
● Executive Assistant to CFO, South African Police Service
● Finance: Budgets, Tax section & Discharge section Achievements
● The Commissioner of Finance nominated me to work as his executive assistant. It was a great honour, especially given that I was very young and arrived fresh from the training college. I progressed from the rank of student to constable, sergeant and lastly inspector. Just before I resigned, I was considered for the rank of captain. RESUME – TESSA JEFFREY
Key Strengths
Excellent in:
● Communication
● Project- and Change Management (Senior level – IT, Supply Chain Management & Business processes)
● Consulting and specialist:
o Supply Chain Management
o Learning and Development.
o Managerial, project management and administrative skills.
● Attention to detail
● Talented public speaker and facilitator, great with communication on all levels.
● Results and action orientated individual.
● Respond quickly to changing situations and work well under pressure whilst maintaining team effectiveness to ensure the achievement of deadlines and targets.
● Resilient individual able to cope with ambiguity, contradiction, stress, and uncertainty.
● Strong customer focus, Experience in recognition of customer needs and how to deliver an effective customer experience.
● Enthusiastic individual with an optimistic attitude.
● Extensive experience in the Learning & Development, IT and Supply Chain Management environment RESUME – TESSA JEFFREY
References
My role: Snr Project- & Change Manager: ERP System implementation & Business Projects NAME AND SURNAME
POSITION
CONTACT NRS (Office & Mobile)
E-MAIL ADDRESS
Mrs Jo Ferroli
IT Manager: Tekkie Town
+27-044-***-**** / +27-082-***-****
**.*******@**********.**.**
NAME AND SURNAME
POSITION
CONTACT NRS (Office & Mobile)
E-MAIL ADDRESS
Mrs Lyn- Anne Joubert
Head of Planning: Woolworths
***-***********@**********.**.**
NAME AND SURNAME
POSITION
CONTACT NRS (Office & Mobile)
E-MAIL ADDRESS
Mr Adriaan Botha
Category Manager in Foods: Woolworths
************@**********.**.**
My role: Snr Project Manager: IT team management and PMO NAME AND SURNAME
POSITION
CONTACT NRS (Office & Mobile)
E-MAIL ADDRESS
Mr Bruce Canham
CFO: Genop Healthcare (Pty) Ltd
+27-11-545-**** / +27-82-690-****
******@*****.**.**
My role: Facilitator and Assessor (SUPPLY CHAIN MANAGEMENT, SOFT SKILLS & LEARNERSHIPS) NAME AND SURNAME
POSITION
CONTACT NRS (Office & Mobile)
E-MAIL ADDRESS
Mrs Retha Claassen
Accreditation Manager : Pro-active College Ltd
+27-082-***-**** / +27 346 6589
*****@*********.**.**
My role: Snr Project Manager: IT systems implementation (Financial and BPM) NAME AND SURNAME
POSITION
CONTACT NRS (Office & Mobile)
E-MAIL ADDRESS
Mr Morné Swanepoel
CCO: Acctech Systems
+27-12-640-**** / 2600 / +27-82-556-****
*****.*********@*******.***
My role: Trainer/facilitator/Instructor, Assessor
NAME AND SURNAME
POSITION
CONTACT NRS (Office & Mobile)
Dr Sanette Angloher
Head of Academic Affairs, Oxford Saudia Flight Academy, Saudi Arabia
My role: Private Consultant: Project Manager, Systems implementation, -maintenance, training, Asset management & Annual financial statements
NAME AND SURNAME
POSITION
CONTACT NRS (Office & Mobile)
E-MAIL ADDRESS
Mr Lesole Matsotso
Deputy Director: Supply Chain Management,
Department of Public Works, Head Office
+27-012-***-**** / +27-082-***-****
******.********@***.***.**
Contact this candidate