Human Resources Customer Service

CARLETON L. NOLLEY Sr

**** ********** ***** ***** * Monroe, N.C. 28110 * 704-***-**** * *******@*****.***

SUMMARY OF QUALIFICATIONS

Goal-directed, results-oriented professional with a strong leadership background. A skilled communicator, persuasive and adaptable. Self-motivated with high energy, takes initiative and focused ability to listen and identify issues or problem areas and form innovative solutions. Professional, personable, and articulate in presentation. A combined work experience in customer service and security of 12-17 years. 2 years Human Resources experience with Salesforce training. 1.5 years experience implementing drug screen for new hires.

•Above average communication and issues resolution abilities

•Ability to effectively be pro-active and diverse in a workplace environment

•Ability to communicate with staff and people of authority

•Experience working effectively in a dynamic, multi-tasking environment

•Problem solving/decision making skills to achieve the highest level of customer satisfaction.

•Incorporate ideas and life experiences for the betterment of the workforce, community, and organization as a whole

PROFESSIONAL EXPERIENCE

Lowes. 2023-2024

Overnight Warehouse Stocker

Responsible for unloading, scanning in and stocking nightly incoming freight.

Operated various warehouse equipment.

Amazon Inc. 2018-2023

Warehouse Associate / HR Recruitment-

Responsible for packing and loading products for orders.

Responsible for preparing and implementing drug testing for new hires.

Responsible for interviewing new hires.

AlliedUniversal / Amazon 2017-2018

Security Supervisor-

Responsible for overseeing a 2nd shift, employee staff for Amazon warehouse facility.

Responsible for searching bags of employees and guest who are granted access to facility.

Responsible for making security reports and essential phone calls pertaining to alarms, emergencies, etc.

Responsible for producing, activating and deactivated employee, contractor and vendor badges.

Responsible for making rounds, checking security systems, monitoring video surveillance systems, etc. If need be, contact law enforcement, etc.

AlliedUniversal / Duke Energy 2014-2017

Console Operator Supervisor-

Responsible for overseeing a 3rd shift, 7 employee staff watching Duke Energy Security issues for all of their Southeastern plants and facilities.

Responsible for ensuring contractors, employees and guest are granted access to facilities(s)

Responsible for making security reports and essential phone calls pertaining to systems, alarms, etc.

Responsible for deactivated badges that are no longer valid and (or) terminated.

Responsible for answering Duke-Energy alarms, systems, etc. If need be, contact law enforcement, etc.

Ollie’s Bargain Outlet, Matthews, NC 2012-2014

Dept. Supervisor-

Responsible for unloading truck freight as it comes in

Responsible for ticketing (pricing) merchandise as freight is distributed throughout the store.

Responsible for ensuring all freight is moved to the floor in the store in their assigned departments.

Assisting customers

Assisting in running cash registers when needed.

DMSI Distribution, Charlotte, NC 2012-2013

Loss Prevention/Security-

Responsible for monitoring security cameras

Responsible for monitoring the perimeters of the company for unsecured doors, locks, etc.

Responsible for reporting individuals committing theft and (or) vandalism to company property

Maintaining incident reports and security reports.

Responsible for search items of employees as they enter and leave company building.

Responsible and assist in checking in/out trucks with freight.

Mecklenburg County Parks and Recreations, Charlotte, NC 2007-2010

Park Watch Coordinator/Ranger-

Responsible for patrolling and locking, as well as unlocking all the parks in district 1 (14 parks).

Providing park patrons with information and directions to park events and park guidelines.

Performing playground inspections, as well as playground maintenance.

Assist in setup for special park events.

Assisting in indoor facility rentals inside parks including athletic organizations in ball field areas.

Maintaining weekly and monthly logs for maintenance and (or) repairs to equipment, fields, lights, etc. in the parks.

Coca Cola Bottling Company, Monroe, NC 2007-2008

Vehicle Washer –

Responsible for the cleaning and pressure washing the Coca Cola coolers and vending machines for preparation of assembly lines

Average servicing 90 machines a day

Y.U.M.Youth Upward Movement, Charlotte, NC 1999-2009

Founder & Program Director-

Overseer of all hiring and management of operations.

Works hand-in-hand with inner city at risk youth ages 7-18 in sports, tutoring, mentoring, problem solving and counseling.

Responsible for the development and implementation of program objectives and activities.

Supervises and directs Resource/Administrative Manager.

Recruit consultants in all areas focusing on program enhancement and quality staff.

Establish relationships with sponsors, contacts, agencies throughout community.

Supervise Committee Chairs with event planning and implementing fundraising activities.

Responsible for the recruitment and training of board members.

Coordinate travel agenda and arrangements for youth outings including yearly camping trip.

Monitors the solicitation of the program through annual events, flyers, and donation letters.

Works closely with volunteers forming a volunteer and recruitment network.

Salvation Army Boys & Girls Club, Charlotte, NC 2003-2007

Program Aid / Athletic Coach-

Coordinate travel agenda and arrangements for youth outings including yearly camping trip.

Recruits and enrolls clients and / or volunteers in Extension programs.

Assesses client / volunteer program needs according to established procedures.

Delivers educational programs using established curriculum.

Maintains, records, files and submits periodic reports.

Operates computer and audiovisual equipment Tracks, monitors and / or evaluates client / volunteer performance.

Collaborates with other organizations in the delivery of Extension programs.

Utilizes volunteers to meet program goals.

Utilize a variety of teaching methods to deliver established educational programs.

Promotes Extension programs in the community.

Provides support and information to volunteers.

Coordinates activities to meet program goals.

McCrorey Family YMCA, Charlotte, NC 1996-2002

Mem. Services / Facility Usage Coordinator-

Provided support and information to volunteers.

Assisted potential members with new applications for the Y.M.C.A programs.

Responsible for facility tours, membership orientations, and fees.

Responsible for booking rentals for facility usage.

Opened and closed facility daily.

Maintained end of the month budget report for monthly rentals.

Responsible for youth and adult fitness orientations.

Assisted members in Nautilus and Cardiovascular fitness.

Certifications: (Principles in Health and Fitness, Strength Training Instructor, Group Exercise Instructor, Nautilus Certified and CPR)

Duke Energy/McQuire Nuclear Station, Charlotte, NC 1995-1996

Armed Security Officer-

Responsible for searching vehicles, personnel and baggage that enters nuclear facility sites.

Watched security monitors and distribution of security badges.

Performed security checks (secure doors, nuclear radiation area, etc.)

Filled out and submitted security reports and distributed it to the proper authorities.

Maintained and qualified monthly with a 9mm weapon.

IDI Incorporated United Refrigerated Services, Charlotte, NC 1990-1995

Order Puller-

Cooler/freezer order puller for truck routes

Operated forklift, pallet jack, and standup forklift

Load and unload trucks

RECOGNITIONS RECEIVED

Nominated for the “Carolina Panthers Community Quarterback Award”, 2001 for outstanding community service

Finalist in the “WSOC Channel 9 Who Care Award”, 2001 & 2004 for his youth involvement and community service

EDUCATION

United States Army – Active Duty (E5), Mechanic, Truck Driver 1983-1986

Olympic High School, Charlotte NC June 1982

N.C. High School Diploma Awarded

Professional training certifications included.

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