Customer Service Crew Member

AALIYAH MOSLEY

Orlando, FL Phone Number *****************@*****.***

PROFESSIONAL SUMMARY

* ***** ** ******** ******* experience in a high stressed, high-volume locations within food and beverage industry. Strengths include a positive attitude, excellent customer service, and being a team player.

WORK EXPERIENCE

Crew Member August 2022 – October 2023

McDonald’s – Springfield, OH

• Provided excellent customer service efficiently and accurately and resolve customers’ complaints.

• Ensured food safety and sanitation practices are met through HACCP and time over temperature standards.

• Cleaned dining room, restrooms, and restaurants to maintain sanitary conditions. Crew Member June 2018 – December 2021

Five Guys – Orlando, FL

• Versatile in all duties of the restaurant including line cook, cashier, busser, fry cook, food prep, and stocker.

• Ensured all food and beverage are consistent with company standards and are offered efficiently and accurately.

• Supported crew members in completing their tasks and completed all other duties assigned as necessary.

Quick Service Restaurant Associate June 2016 – December 2020 Universal Orlando Resort – Orlando, FL

• Prepared, stored, and monitored food safety and quality in accordance to Florida state safety and sanitation regulations.

• Recognized for being a team player and having a positive attitude consistently.

• Provided excellent guest experience through engaging conversations.

• Worked in multi-style restaurant including quick service, outdoor vending, carts, character dining, and mobile-ordering.

• Cross trained in multiple positions including host, cashier, busser, counter expeditor, line cook, fryer, and dish machine)

EDUCATION

GED August 2013 – May 2016

Dr. Phillips High School – Orlando, FL

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