Information Security Incident Response

PROFESSIONAL SUMMARY

Security-focused IT professional with over 10 years of experience bridging the gap between technical support, cybersecurity, and compliance. Skilled in detecting threats, managing access, and supporting internal audits in regulated environments. Proven success in collaborating with SOC, GRC, and IT teams to reduce incident response times and strengthen risk posture. Passionate about translating complex technical findings into clear, actionable outcomes that align with HIPAA, SOC 2, NIST, and ISO 27001 standards. Seeking to contribute to an organization’s cyber defense strategy through a dedicated SOC or Information Security Analyst role.

CORE SKILLS & TOOLS

Security Operations & Compliance

Incident Response Root Cause Analysis (RCA)

Risk Assessment & Mitigation Vulnerability Detection

Audit Readiness HIPAA, SOC 2, NIST, ISO 27001

Access Reviews Identity & Access Management (IAM)

Security Awareness Training Compliance Documentation

Technical Tools & Platforms

Active Directory ServiceNow Splunk

Microsoft 365 Security Center Azure AD DUO MFA

Endpoint Security Windows Hardening Qualys

Ticket Management Log Review SIEM Monitoring

Virtualization Knowledge (VMware, Hyper-V)

Collaboration & Communication

Cross-Functional Team Support (GRC, SOC, IT Help Desk)

Technical Documentation SOPs Security Reporting

Strong Communicator Across Technical and Non-Technical Teams

Detail-Oriented Process-Driven Deadline-Focused

WORK HISTORY

Technical Support Representative Federal Home Loan Bank Jan 2022 – Jan 2025

●Manage High-Volume Technical Support Tickets and Collaborate with Security Teams to Resolve Issues

●Develop and Maintain Knowledge Base Articles and SOPs to Improve Resolution Rates and Audit Readiness

●Review System Logs and User Activity to Detect Anomalies and Strengthen Threat Visibility

●Escalate High-Risk Events to SOC Analysts to Support Timely Incident Triage and Response

●Support Operational Excellence by Reducing Recurring Incidents and Enhancing User Experience

Service Center Representative Northwestern Medicine Feb 2022 – Oct 2024

●Administer Access Controls and Identity Lifecycle in Active Directory and Azure AD

●Monitor and Analyze Login Activity to Detect Anomalies and Prevent Unauthorized Access

●Support HIPAA-Compliant Onboarding Processes to Improve Access Accuracy and Audit Readiness

●Create and Maintain Incident Escalation Documentation in ServiceNow for SOC Efficiency

●Generate Compliance Reports and Reconcile Access Data with HR Systems During Audit Cycles

Logistics IT, Application Support Specialist LSC Communications LLC Jul 2012 – Feb 2021

●Deliver Tier 1 and Tier 2 Technical Support for ERP and Logistics Platforms to Ensure Operational Continuity

●Perform Root Cause Analysis to Identify and Resolve Recurring Issues, Supporting Long-Term Stability and Uptime

●Create and Maintain Standard Operating Procedures and Job Aids to Streamline Support and Reduce Onboarding Time

●Contribute to Security Event Escalations by Providing Documentation and Evidence for Remediation and Review

●Support System Availability and Incident Management to Maintain Downtime Below Critical Thresholds

PROJECTS

Access Review Automation Initiative Federal Home Loan Bank Jan 2022 – Jan 2025

●Led quarterly access review initiatives by collaborating with IT, compliance, and GRC teams to automate user access verification using internal tools and Active Directory.

●Reduced manual workload by 40% and improved SOX audit readiness by aligning access processes with internal controls and governance standards.

●Delivered post-review documentation to support compliance reporting, access certifications, and ongoing policy enforcement.

Incident Response Log Enhancement Northwestern Medicine Feb 2022 – Oct 2024

●Collaborated with SOC team to enhance incident documentation for phishing attempts and login anomalies, improving accuracy and visibility across security operations.

●Designed a standardized escalation workflow in ServiceNow, reducing analyst triage time by 25% and streamlining threat response procedures.

●Trained service desk staff on incident tagging and root cause identification to support faster escalations and more effective post-incident analysis.

HIPAA-Compliant Onboarding Workflow Northwestern Medicine Mar 2021 – Jan 2022

●Led Access Provisioning Enhancements to align workflows with HIPAA compliance, improving security protocols and operational efficiency.

●Partnered with Cross-Functional Teams (HR, IT, Compliance) to streamline new hire account setup, ensuring timely and secure access.

●Optimized User Access Management, achieving a 20% increase in first-week accessibility and measurable reductions in access violations.

Technical SOP Library Development LSC Communications LLC Jul 2012 – Feb 2021

●Developed and Maintained Extensive Documentation, creating over 30 SOPs and technical guides for system access, ERP troubleshooting, and incident management.

●Enhanced IT Onboarding Efficiency, streamlining processes to achieve a 35% reduction in onboarding time and ensuring consistent service delivery across teams.

●Implemented Change Management Strategies, keeping documentation aligned with system upgrades to support seamless transitions and operational continuity.

EDUCATION & CERTIFICATES

Associate Degree in Cybersecurity, City of Chicago Olive-Harvey College

Focused on incident response, vulnerability management, and compliance.

Bachelor of Applied Science in Computer Information Systems DeVry University

Specialized in computer systems, network security, and IT support.

Certifications: AWS Cloud Practitioner Essentials, CCNA

Professional Affiliations & Volunteering

Member, Association of Women Technology Professionals

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