Operations Manager Front Desk
Resume:
Fakhar Iftikhar
Operations & Hospitality Professional
*****.********@*****.***
Airport Housing Society, Sector 4, VIP Affiliation, House 681, Street 18
Date of Birth: 14 August 1999
Professional Summary
Dynamic and results-driven operations and hospitality professional with experience in event coordination, hotel operations, and customer service. Adept at managing logistics, building strong vendor relationships, and ensuring seamless service delivery in high-pressure environments. Demonstrated ability to lead teams, resolve challenges efficiently, and uphold exceptional service standards.
Professional Experience
Domestic Hotels Coordinator – Flair Travel & Holidays Oct 2019 – March 2021
Managed hotel partnerships and coordinated domestic bookings, ensuring timely and accurate arrangements.
Served as a key point of contact for hotel vendors, maintaining strong working relationships and service consistency.
Supported internal teams with updated inventory, pricing, and availability details to optimize booking efficiency.
Expedia Reservations - Flair Travel & Holidays
Assisted customers with travel bookings, changes, and cancellations via phone and online platforms.
Resolved complex travel-related issues while maintaining a high level of customer satisfaction.
Utilized Expedia’s internal tools and CRM systems to manage client accounts and travel itineraries.
Collaborated with internal departments to streamline operations and improve booking experience.
Customer Service Representative – Call Center (Amigos Outreach) March 2021 – June 2023
Delivered prompt and effective customer support in a high-volume call center environment.
Resolved inquiries and complaints with professionalism, resulting in improved customer satisfaction ratings.
Maintained detailed records and contributed to process improvements for better customer experiences.
Operations Manager & Event Coordinator – Wizlo Pvt Ltd July 2023 – Present
Led end-to-end planning and execution of corporate and social events, ensuring high levels of client satisfaction.
Managed vendor relations, logistics, and on-site operations with attention to detail and timeliness.
Supervised event staff and coordinated cross-functional teams to deliver smooth, successful experiences.
Handled budget management and post-event evaluations to continuously improve service quality.
Experienced Tour Operator managing domestic group and individual travel itineraries, ensuring seamless logistics and client satisfaction.
Front Desk Officer – The Courtesy Islamabad Jan 2025 – April 2025
Welcomed and assisted guests with check-in and check-out procedures in a courteous and professional manner.
Handled guest inquiries, reservations, and complaints efficiently to ensure a pleasant stay experience.
Managed front desk operations, including billing and coordination with housekeeping and other departments.
Proficient in using the OPERA Property Management System (PMS) for hotel front desk operations, reservations, and guest management.
Education
Diploma in Hotel Management Operations 2 Years Program
Institution: ITHM (Xenia School of Hospitality)
O Levels
Institution: Beaconhouse
Key Skills
Event Planning & Coordination, Hotel & Travel Operations, Client Relationship Management, Conflict Resolution, Team Leadership, Communication & Interpersonal Skills, Logistics & Vendor Management, Customer Support, OPERA Property Management System
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