Customer Service Front Desk
Resume:
Philadelphia, PA *****
**************@*****.***
Daisy L. Wooten
SKILLS
● Customer Service
● Microsoft Office Applications
● Team Management
● Food & Hospitality
● Time Management
● Team player
EXPERIENCE
Arizona Republic, Mesa Arizona — Newspaper Sales Representative DEC 2018 - JAN 2019
● Survey & acquire new customers in the surrounding county
● Recommended weekly packages to customers to assist in customer retention
● Ensure good customer service and efficiency
Dave & Buster's- Philadelphia, Pennsylvania - Host/Front desk Associate/party server Mar 2022- Mar 2023
HOST
● Taking guests to their table while also handling reservations
● Cleaning tables if needed and running food out to guests on busy days FRONT DESK
● Communicating with guests over the phone and answering their questions
● Taking guests to their pool tables
● If required, showing guests to their party rooms
● Explaining and selling individual/group power packages to guests
● Directing people to the desired area, they want to go to PARTY SERVER
● Serving food purchased for the party to guests and getting backups from the kitchen
● Serve drinks/refill drinks.
● Taking/serving food and drink orders from the main menu options
● Assist the party host with set up if needed as well as answering questions Applebee’s- Philadelphia, Pennsylvania - Server
Nov. 2022- July. 2024
● Serves patrons with food and beverages in a positive and friendly manner.
● Provides information to help with food and beverage selections.
● Presents ordered choices in a prompt and efficient manner.
● Helps patrons select food and beverages by suggesting courses, explaining the chef’s specialties, identifying appropriate beverage pairings, and answering food preparation questions.
● Serves orders by picking up and delivering patrons’ choices from the bar and kitchen and delivering accompaniments and condiments from service bars.
● Obtains revenues by totaling charges, issuing bills, accepting payments, delivering bills and payments to the host, and returning change or credit card and signature slips to patrons.
Omni Philly- Philadelphia, Pennsylvania - sales representative July. 2023- July 2023
● Assumed leadership for major promotional efforts showcasing products, services, events, and activities
● Drove creative marketing strategies, including the development of outdoor advertising and social media
● Implemented new marketing techniques for events
Gamestop- Philadelphia, Pennsylvania - Senior guest associate Aug. 2023- Sep. 2023
● Assist guests with video game pre-orders
● Give information on games and game systems
● Sell gaming consoles to the guests as well as answer any questions they may have
● Take trade-ins for game consoles, controllers, games, and phones Evolution gaming- Philadelphia, Pennsylvania -Online Game Presenter May. 2024- Feb. 2025
As a GP i’ve learned the following games
1.Roulette
2.Blackjack
3.Infinite blackjack/free bet
4.poker(Texas hold em, 3 card poker, video poker)
GP(Game presenter responsiblities)
● Calling out the game to the players while maintaining a friendly environment
● Shuffle cards when needed or operate a shuffle machine if necessary
● Spinning the ball for roulette or any game that needs spinning
● Answering any and all questions that the players may have
● Announcing the winners of every game
● Adhere to all gaming regulations and policies
● Maintain a prefessional appereance and attitude
Han Dynasty- Philadelphia, Pennsylvania - Host
Feb. 2025- Present
● Hosts welcome guests upon arrival, making them feel comfortable and attended to from the start
● handle reservation bookings, confirm them with guests, and manage waitlists to accommodate incoming parties
● address guest inquiries, accommodate special requests like dietary needs or surprise arrangements, and resolve concerns
● act as a link between guests and waitstaff, communicating guests' needs and preferences to ensure a personalized dining experience EDUCATION
● North Canyon High School- Phoenix, Arizona
AUG 2016 - NOV 2017
GPA 3.0
Westwood High School, Mesa, Arizona — diploma
NOV 2017 - MAY 2021
GPA 3.0
Volunteer Work and Extracurriculars
● Feed my starving children 2016/2017
● Andre’s House 2016/2015
● Track and field for 3 years 2015/2018/2019
COVER LETTER
To Whom It May Concern,
Thank you for the opportunity to share my skills, experience, and accomplishments with you as a customer service/cashier representative. Specializing in customer service, positive attitude, problem solver, and great team player.
A half-decade of unique experiences and professional responsibilities gives me confidence in my ability to produce as needed within your organization. As a customer service/cashier representative, my previous experience in customer service, cash handling skills, and hospitality will be my edge in promptly producing results.
My technical skills include customer service, Microsoft Office applications, team management, childcare, food and hospitality, and time management. I have experience selling newspapers for the Arizona Republic, babysitting children, entertaining them with games and other activities, and helping them with homework. I have worked with volunteer organizations such as Feed My Starving Children and other local food banks, including Andre’s House in the state of Arizona. My passion for fine arts and the spoken word helps me better understand other people and their dreams and aspirations.
The following are highlights of my accomplishments:
• I received a certificate for my participation in track and field for the 2018/2019 school year
• I received a student of the month award my junior year
• I participated in the Free Arts theater camp for two years Enclosed is my resume; I welcome the opportunity to discuss with you how my skills and strengths can best serve your organization, and I look forward to hearing from you soon.
Sincerely,
Daisy Wooten
**************@*****.***
Philadelphia
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