Customer Service Medical Receptionist
Resume:
Svetlana Bondar
**********@**.***
SUMMARY
I’m a highly motivated experienced Medical Receptionist offering excellent skills in patient relations and office management. I’m Organized and accurate in managing patient flow. I’m Seeking to maintain a FULL-TIME OR PART-TIME position that offers professional challenges Utilizing excellent time management and problem-solving skills. I have several years of experience working in customer service. I’m great at multi-tasking and paying attention to detail. I have strong interpersonal skills and love to provide exceptional customer service. EXPERIENCE
Receptionist, The everett clinic -2016-2024
-Registered and verified patient records before triage with most up-to-date information.
-worked with EPIC emr system to verify patients’ insurance, demographic, and health history to keep information current
-checked in and registered all patients for urgent care, pediatrics, family medicine, internal medicine, behavioral health and laboratory.
-VERIFIED INSURANCE USING one health port, and provider one sites
-Microsoft Office AND Excel proficiency
-Documentation and Recordkeeping
-insurance claims, L&I, MVA and payments.
-Assisted in maintaining a safe environment for patients and staff by following infection control protocols and reporting potential hazards.
-Performed various administrative tasks by filing, copying and faxing documents.
-Completed administrative patient intakes with case histories, insurance information and mandated forms.
-called and left voicemails for appointment reminders
-COMBED ALL SCHEDULES FOR THE WEEK
Caregiver, Sunrise Services- 2013-2016
-Assisted clients with activities of daily living, such as cooking meals, laundry and medication management
-promote independence and quality of life.
-GROCERY SHOPPING AND ASSISTED PATIENTS WITH EATING TASKS TO SUPPORT HEALTHY NUTRITION
-Transported individuals to events and activities, medical appointments, and shopping trips.
-Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
-Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well- informed.
-PROVIDED COMPASSIONATE AND PATIENT- FOCUSED CARE TO CULTIVATE WELL- BEING. Warehouse Worker, Amazon- 2015-2017
-Assisted in receiving, stocking and distribution of merchandise.
-Reduced order processing times with streamlined 2 hour picking, packing, and shipping procedures.
-Collaborated with various departments to manage timely delivery of orders and avoid delays.
-Helped train new employees in safe practices and warehouse procedures.
-Picked groceries for customers
-Packed and stowed all deliveries
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