Administrative Assistant Support

Deborah M. Jones

*** ****** ******, *********, ***** Island 02860 401-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Motivated, reliable, and multi-faceted professional with an exemplary career history including extensive experience in executive support and customer-facing roles. A proactive team player, highly resourceful and knowledgeable, with a proven record of success in building partnerships with customers and going above and beyond expectations to deliver exceptional results. Excited to return to the workforce part-time and take on a new challenge.

AREAS OF EXPERTISE

Well-versed in performing administrative support and front office management functions

Practices discernment and discretion, knowledgeable of privacy and confidentiality protocols

Outstanding customer focus, quickly assesses customer needs and provides solutions

Skilled in building beneficial business relationships across all organizational levels

Effectively de-escalates tense customer situations and focuses efforts on a positive outcome

Excellent interpersonal communication, phone etiquette, grammar, and typing skills

Proficient in travel arrangement, calendar management, and database management

Strong organizational abilities, meticulous attention to detail, and skilled multi-tasker

Sound judgment and analytical reasoning abilities, quickly resolves complex problems

Adaptable, easily manages multiple, shifting priorities in deadline-driven timeframes

Works very well under pressure in fast paced, ever-changing office environments

PROFESSIONAL EXPERIENCE

Nutragenics, Redondo Beach, CA 2006 - 2008

Administrative Assistant to the CEO

Held direct responsibility for all administrative functions and support for the CEO.

Transcribed dictation tapes; composed and responded to a wide array of correspondence.

Maintained the corporate calendar including scheduling and supporting business meetings and conferences.

Managed a high volume of daily calls, emails, faxes, and inbound/outbound mail.

Supported the sales staff in a wide array of needs including special projects and meeting preparation.

University of Southern California, Los Angeles, CA 2003 - 2006

Administrative Assistant, Accounting

Delivered daily administrative support including call handling, travel arrangements, and expense report preparation.

Oversaw calendar management, coordinated training sessions, conferences, and special events.

Assisted with customer service for the research department comprised of 100+ staff members.

Trained and mentored other admin personnel and earned a reputation for providing outstanding customer service.

Managed the file room and inventory control, ensuring office supply inventory was ordered and maintained.

Ultimate Staffing, Pasadena, CA 2002 - 2003

Administrative Support

Worked on multiple administrative and general office assignments for this staffing agency.

Los Angeles Unified School District, Los Angeles, CA 2001 - 2002

Substitute Teacher

Served as a substitute teacher for elementary school students across the Los Angeles area.

Aetna U.S. Healthcare, El Segundo, CA 1998 - 2000

Administrative Assistant

Provided comprehensive administrative support for a team of 3 managers.

Ensured timely and accurate responses to questions and concerns from 50+ physician offices daily.

Coordinated calendars, travel arrangements, and expense reporting.

Recorded and prepared meeting minutes, composed business correspondence, and developed reports.

E. Rosen company, Pawtucket, RI 1997 - 1998

Administrative Assistant, Sales

Acted as the first point of contact for incoming calls including screening and prioritizing calls accordingly.

Processed new sales orders for a nationwide customer base.

Monitored and updated the company database of all expenses.

Rhode Island Public Transit Authority, Providence, RI 1993 - 1997

Administrative Assistant, Marketing

Provided stellar customer assistance and handled 100+ inquiries, complaints and concerns per day.

Composed a variety of business correspondence for the Marketing Director and General Manager.

Researched, gathered information, and input data for reports.

Organized special events and represented the Transit Authority at key events around the area.

EDUCATION

Rhode Island College, Bachelor of Arts in English Literature 1992

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