Scrum Master Quality Assurance

Marilyn K. Ledbetter – CSTE, CSM, CSP, SSM

*******.*********@***.***

PO Box 204 Elkins, Arkansas 72727

Cell: 479-***-**** Home: 479-***-****

Senior IT Professional with a proven track record for implementing projects into production as “silent successes” (both hands-on testing and leading test teams), implementing best practices & process improvement including introducing Agile/Scrum and quality-focused corporate programs. An Agile/Scrum professional with over 20 years of progressive experience resulting in CSTE(Certified Software Testing Engineer), CSM(Certified Scrum Master), SSM(SAFe Scrum Master) and CSP(Certified Scrum Professional) credentials. Solid experience as an Agile Coach, Scrum Master, Test Manager, Software Tester, global software testing trainer, and Project Lead, specializing in the Software or System Development Life Cycle (SDLC). Experience leading cross-functional business meetings and working with senior leadership. In-depth experience with staff training, training needs assessments, and course development/implementation. Director of Education for the North West Arkansas Quality Assurance Association (NWAQAA) 2014 - 2015.

Key skills include:

HPQC-ALM, VersionOne, Teaming training, Team Foundation Server (TFS), Agile/Scrum, User Story determination & mapping, Oracle DBA, HPUX Systems Administrator, Analysis of XML requests/responses, Unix, Linux, UltraEdit, Beyond Compare, Clarity, SQL, Lean Six Sigma SharePoint, CRM, Requirements Traceabilty, Test Plans, Adabas Natural, TEAMS, Product Backlogs, and training/coaching Scrum. Solid experience teaching/writing user stories cases & requirements, RTM’s, test plans, use cases, and test cases.

PROFESSIONAL HISTORY

Tyson Foods – Full-time employee in Springdale, Arkansas Aug 2021 – Dec 2023

Lead Test Analyst - Returned to Tyson the 4th time but as a full-time employee assigned to the Fresh Meats division of Tyson Foods. Responsibilities included serving as a liaison to the Testing-As-A-Service (TaaS) team to determine/enforce Tyson’s software testing strategy, creating and presenting training classes, mentoring Fresh Meats team members on all things testing-related, testing governance activities, conducting pre-production reviews, working with senior leadership to obtain their suggestions for improving our testing strategy, and conducting random checks on projects. Also served on the Fresh Meats Strategy & Planning Committee & the Fresh Meats OnTarget publication board member/contributor. Reason for leaving: Laid off with many other Tyson team members.

Cisco thru GDH Consulting – Home-based/Remote employee Aug 2019 – Jan 2020

Scrum Master/Project Manager - Assigned to Cisco’s project with Bank of America. Responsibilities included providing Agile/Scrum coaching and training, documenting, and implementing new Scrum-related processes and procedures, leading defect management process, and teaching updated SAFe Agile-related procedures. Reason for leaving: Project concluded.

Tyson Foods thru GDH Consulting in Springdale, Arkansas Mar 2018 – Apr 2019

Scrum Master & Agile Coach for Project Philadelphia - Returned to Tyson the 3rd time serving as the Scrum Master for the Business Simulation Testing (BST) team in addition to coaching other teams. BST testing is a critical component to get an early comparison of the “as is” vs the “to be” system component.

Performance highlights: My team was recognized as top performing Project Philadelphia team. Reason for leaving: Project concluded.

Quik Trip thru Robert Half Agency in Tulsa, Oklahoma Dec 2017 – Mar 2018

Sr QA Analyst III – Software Quality Group

Responsibilities included: Member of the Scrum team for Quik Trip’s Inventory system providing quality assurance testing/governance responsibilities and Agile/Scrum mentoring. Reason for leaving: To return to Tyson Foods and Northwest Arkansas due to husband’s illness.

Tyson Foods thru PeopleScout Consulting in Springdale, Arkansas Oct 2016 – Jul 2017

Sr Technical Analyst – Software Quality Assurance and Testing Governance – Returned to Tyson for the 2nd time for: Coordinating and governing the Finance work stream’s testing efforts during Tyson’s major project Propel. Becoming an ad-hoc member of the Finance team, mentoring best practices, ensuring adherence to Tyson’s QA processes/procedures, reviewing and approving requirements and test cases before uploading them into HP QC/HP ALM, supporting system upgrades, governing the Finance’s testing efforts, monitoring test case execution as well as defect handling, and attending PMO meetings.

Performance highlights: The Finance work stream’s deliverables, which included 100’s of requirements and test cases, were reviewed/modified, approved, & uploaded accurately, on time. Reason for leaving: Project canceled – all contractors were laid off immediately without notice.

Acxiom – Full-time employee in Fayetteville, Arkansas & home-based/remote Mar 2000 – Jan 2016

Global Marketing Services and Technology Company with $1.1 billion in sales.

My job titles while at Acxiom included:

Senior Test Engineer, Global Client Services – Delivery - Assigned to the Wal-mart account for Point of Contact System (POCS) software development on Point of sale (POS) equipment for multiple financial service providers (fsp). This Agile/Scrum project provided Wal-mart customers the ability to conduct multiple types of financial transactions at their Wal-Mart store. Duties ranged from Agile Coach, Scrum Master, writing test cases from business requirements, executing tests for gui functionality, verifying data base updates, matching xml request/response data to requirements and to SQL queries to validate results, and managing global team members. Responsibilities also included production support, serving as a Test Manager managing a team of testers which were located globally and testers from a consulting company. Testing responsibilities included batch as well as real time – involving XML validation and data base verification.

Performance highlights: Developed an excellent reputation from our well-tested software which went into a complex production environment with minimal issues encountered during the extremely successful pilot store roll-out. Through our efforts, Acxiom was awarded Wal-Mart’s 2014 Servicer of the Year award.

Scrum Master, Agile Coach, & Test Manager in the Shared Services Division - My responsibilities included serving as Agile Coach for the Iron Butterfly Project and serving as the Scrum Master for the Scrum Transition Team & The Directories Project.

Training was another key responsibility: I coordinated industry-recognized testing certification programs and taught software testing classes in China (Shanghai, Nantong) & Poland (Gdansk, Warsaw).

Performance highlights: Helped champion the Agile/Scrum transition initiative, served as Scrum Master for the Scrum Transition Team & additional projects, designed/taught “Transitioning to Agile & Scrum” domestically as well as in China and Poland. Implemented Scrum testing methodologies.

Scrum Master/Test Manager, Internal Systems - Reporting directly to the Vice President of Acxiom’s Internal Systems, the Vice President, and a Group Leader within Acxiom’s Products & Engineering, responsibilities included leading a testing team of domestic as well as global associates. Primary focus was on:

Multiple releases of enhancements surrounding the Change Order feature within CA Technologies’ Service Desk (CASD) software which is a repository for all calls into Acxiom’s Help Desk

Multiple releases of CASD ticket type enhancements validated with SQL queries

A major enhancement to CASD software to enable multi-server fail over capabilities

A major enhancement to CASD software to keep tickets in CASD and in Remedy in sync

Lean Six/Sigma processes

Performance highlights: Led the team to develop an excellent reputation for thorough testing and received frequent recognition from Acxiom’s senior leadership as well as from Computer Associates’ senior leadership for our efforts contributing to data quality and revenue growth. These projects were widely viewed as a tremendous success which wrapped up the need for a team solely supporting the testing needs for the Internal Systems group. Also, I was recognized by leadership for my ability to work with troubled project teams to help them find common ground, rebuild relationships, & become more productive.

Bres Advisors, Inc. based in Orange, California (Part time) 2009 – 2013

Sr Vice President – Quality and Training. Family business creating/marketing software for the residential housing market. Responsibilities included serving as Scrum Master for our development team, supervising our testing team, cold calls to businesses, and writing RFPs along with many other responsibilities..

Performance highlights: I obtained a $100,000 grant from Innovate Arkansas which provided seed funds to continue BRES Advisor’s marketing efforts. Reason for leaving: Company dissolved due to terminal illness in the company President’s family.

EDUCATION

Associates Degree, Computer Science from Tulsa Community College, Tulsa, OK

Several Vendor classes including HP QC/ALM

Lean/Six Sigma Green Belt Training

Scrum Master Training presented by Agile Learning Labs

Agile Coaching Retreats

SAFe Scrum Master Training – 11/2019

CREDENTIALS

Lean Six Sigma White Belt - 2021

Certified Scrum Master (CSM) - Scrum Alliance - #226 640 since 11/2012

Certified Scrum Professional (CSP) – Scrum Alliance - #226 640 since 11/2015

Certified Software Testing Engineer (CSTE) – Quality Assurance Global Institute - #8993 since 12/2005

Certified SAFe 4 Scrum Master (SSM) – Scaled Agile, Inc. #022*****-**** since 12/2019

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