Customer Service Quality Assurance
Resume:
Tracey Clay
Chicago, IL *****
*********@*****.***
To obtain a position in the culinary arts field that will utilize and expand my food service and management skills
Respectful and friendly professional with dynamic problem solving and customer service talents. Smart Sales Coordinator driving business opportunities with consistent follow up and positive engagement. Passionate to delivering thought-provoking lectures. Committed to inspiring students in critical thinking and problem-solving. Offering engaging communication and dynamic presentation skills. Work Experience
Kitchen Manager
Safehaven Foundation - Chicago, IL
December 2017 to Present
Revamped and motivated kitchen staff to be highly efficient and produce consistent quality. Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
Interviewed, hired, and supervised back of house staff. Kept kitchen clean, neat and sanitized by implementing surface and equipment schedules and standards. Head Cook
Kindred Healthcare - Chicago, IL
July 2011 to December 2017
Cook supervise 8 cooks.
Cook for special events.
359 patients and doctor's.
Ordering and supplies.
Inventory and production cost.
Made sure the kitchen, cooking utensils and storeroom were kept clean at all times. Taught kitchen staff about proper nutrition, food allergies and dietary issues. Worked with vendors to locate optimal recipe ingredients at cost-effective rates. Communicated with kitchen employees, answered questions and offered insight into food preparations. Chef II
Rush Presbyterian Hospital - Chicago, IL
October 2004 to December 2007
Prepared menu items per production.
Prepared the correct product in the correct amount. Adhered to time schedule for production and service. Participation in recipes standardization process.
Managed and trained new personnel as assigned.
Oriented dietetic interns to work area as assigned. Responsible for hands on operation of cafeteria and prepare breakfast and lunch daily for 500. Chopped, diced, and sliced vegetables and fruit ahead of busy periods, including dinner rush. Quality Assurance Technician
Vinell Corporation - Chicago, IL
December 1997 to February 2004
Heavy public contact with immigrants seeking citizenship. Prepared applications and finger printed illegal immigrants. Produced thorough reports detailing findings and proposed recommendations. Completed routine inspections of components and products to fulfill quality assurance requirements. Compared samples to standards and specifications by performing detailed measurements and tests. Education
Associate in Medical
Robert Morris College School of Culinary Arts Chicago - Chicago, IL Skills
• Culinary arts (10+ years), Line cook, POS
• Kitchen Management Experience
• Food Preparation
• Kitchen Experience
• Catering (10+ years)
• Food Preparation
• Food Safety (10+ years)
• Kitchen Management Experience
• Supervising Experience (10+ years)
• Sanitation
• Restaurant Management
• Classroom Management
• Meal Preparation
• Teaching
• Labor Cost Analysis
• Special Education
• Microsoft Excel
• Leadership
• Restaurant experience
• Microsoft Word
• Food Production
Certifications and Licenses
Certified teacher and proctor
May 2020 to May 2025
I'm able to teach food sanitation and be a Procter ServSafe
ServSafe
Assessments
Cooking Skills: Basic Food Preparation — Expert
July 2020
Preparing food, using cooking equipment, and converting ingredient measurements. Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Covid- 19 Work in progress in sanitation
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