Front Desk Agent

YAO LANG (Thomas)

Objectives: Seeking a position where my skill can continue to be utilized and challenged.

Languages: French, Spanish and Chinese.

Job descriptions & Working Experiences

April 1, 2025

Wyndham Garden Brooklyn

Front Desk Agent

Greet, register, establish necessary credit for and issue keys appropriately to guests.

Check departure folios; verify daily cash sheets and paper work of all reps, ensuring all totals are accurate and posted correctly. Close and reset credit card system; update no shows; run final night audit and associated reports. -Receive guest requests and/or complaints and ensure that appropriate actions have been taken through call-back procedures.

Completed check-out procedures, computes bills, collects payment and makes change for guests as required.

February/2022-April/2024

Passenger Services Agent, Air France, JFK Airport, Terminal One

Provide passenger assistance at the ticket counter, gate areas and retag by issuing tickets, checking baggage and assigning seats.

Assist passengers with check-in procedures, including tagging baggage and issuing boarding passes.

As directed, implements standard procedures during overbooked, irregular flights and denied boarding situations. Solicit volunteers to free up seats, re-accommodate passengers by booking alternative flights and provide travel vouchers. Perform other related duties as required or requested.

June/2021 to March 2022 Dnata Jet Bridge Operator, Sata Azores Airlines, Passenger Services Agent, Terminal One, JFK International Airport

Jetway Bridges, Temperature Screening at Check Point and Scan Baggages at Ramp. Provide passenger assistance at the ticket counter, gate areas and retag by issuing tickets, checking baggage and assigning seats.

Assist passengers with check-in procedures, including tagging baggage and issuing boarding passes.

As directed, implements standard procedures during overbooked, irregular flights and denied boarding situations. Solicit volunteers to free up seats, re-accommodate passengers by booking alternative flights and provide travel vouchers. Perform other related duties as required or requested.

June/2021 - February 2022 Passenger Services Agent, Copa Airlines, Terminal 4, JFK International Airport

Greet provide passenger assistance for Check.Mig to make a new pre-registration of health declaration at the podium counter and gate areas for boarding.

2004? – 2011? Night Auditor & Manager, Ramada & Adria Hotel Conference Center, Bayside, N.Y.

Greet, register, establish necessary credit for and issue keys appropriately to guests.

Check departure folios; verify daily cash sheets and paper work of all reps, ensuring all totals are accurate and posted correctly.

Close and reset credit card system; update no shows; run final night audit and associated reports. -Receive guest requests and/or complaints and ensure that appropriate actions have been taken through call-back procedures.

Completed check-out procedures, computes bills, collects payment and makes change for guests as required.

EDUCATIONS: Educated abroad.

REFERENCES: Available upon request.

E-mail Address: ************@*****.***

111-28 76th Drive, Forest Hills, N.Y. 11375-7011 * Tel: 718-***-****.

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