It Operations Technology Solutions
Resume:
DAYAL SOKHEY, MBA
*******@*****.***
East Meadow, NY • 631-***-****
IT OPERATIONS & MANAGEMENT
Industry Specific IT Solutions, Databases, Communications & Networks
Innovative, business & operations minded with over 20 years of experience building state-of-the-art technology solutions for high-value organizations. Quick learner, talented team leader and technology trainer who delivers user-friendly technology solutions that achieve/surpass user expectations and business goals. Helped save companies hundreds of thousands of dollars in technology costs through strategic automation, collaboration and technical innovation. Trusted advisor to senior executives. MBA graduate, linking technology with business organizations to build performance-driven, quality-focused, customer-centric and fiscally responsible operations
Work History
October 2024 to Present
Business Technology Consultant & Solutions Architect
Encure Consulting Inc - Remote
Industry: Long Term Care Pharmacy
Achievements
Corrected long-standing inventory management issues by working with Surescripts, MHA, and QS1 system, and retraining staff on the intake and maintenance procedures.
Increased productivity throughput by utilizing DOSIS automated dispensing and packaging solution, resolving legacy interface issues with QS1.
Connected the delivery and the core pharmacy systems, allowing customers to track deliveries in real-time, reducing phone calls and hold times significantly.
Instituted weekly management meetings and touchpoints with various departments to solicit pain-points and recommend solutions.
Interfaced with clients to assure commitment to resolving existing issues and follow through to ensure execution of promised corrective actions.
Established ongoing reporting and monitoring of productivity, delivery, inventory, and billing.
Deployed SSRS server and established role-based company-wide reporting services.
Successfully planned and executed the migration of SQL database server and application servers for increased security and compliance.
Automated critical reports increasing timeliness, completeness, and accuracy.
Conducted billing system audit to reduce billing inconsistencies and speed up monthly closings.
Created controlled drugs inventory tracking and reporting for DEA compliance.
Setup department-specific SharePoint sites and automated SharePoint workflows to track closings, license expirations, and communicate new department protocol updates.
October 2020 to September 2024
Vice President – Information Technology
International Benefits Administrators – Garden City, NY
Industry: Health Care Insurance
Achievements
Executed technology vision, strategy, and roadmaps aligning with business objectives, resulting in enhanced operational efficiency and savings exceeding $250k annually via teams restructuring, system migration, process improvement, and the use of AI, following ITIL and SDLC standards.
Renegotiated VOIP contract and saved the company over $10k per year.
Maintained timely filings of annual reports, TPA licenses, SOC audits, and maintaining all cyber-security and insurance bonds.
Launched Member Portal & App; cut customer/provider calls volume by 20%.
Provide ongoing guidance and mentorship to the team, utilizing Microsoft stack including DevOps, SharePoint, .Net (VB/C#), MS SQL and Azure environments.
Oversaw 125% growth in employees and the required infrastructure.
Led the IT organization of DBAs, EDI & Application Programmers, Call-Center, System Config, and Network teams supporting an organization with 100+ employees in 10 states, and 65k insured members.
Merged Active Directory and Microsoft Office logins; one password, more secure.
Streamlined offsite nightly/monthly backup processes, savings of 25%.
Implemented new IVR integrating Salesforce and Amazon Web Services
Successfully integrated business with Anthem & Northwell Direct networks to drive membership growth by 25% within one year.
Automated medical record review process using AI, bringing in $600k in one-time revenue.
Automated eligibility process to achieve 97% electronic enrollment rate.
Partnered with finance to increase efficiencies, saving $170k annually.
Increased medical review efficiency by using ChatGPT’s AI API to build HIPAA compliant document processing chatbots.
November 2018 to September 2020
Director – Applications, Information Technology & Operations
MD Charts - Albertson, NY
Industry: Health Care Software
Achievements
Led presentations, budgets and process-improvement meetings.
Managed a team of 15 developers to redesign the UI and of the EMR application.
Successfully white-labeled and integrated EMR and Practice Management software suites.
Negotiated new server hosting contract to increase speed, redundancy and offsite backup.
Worked with labs to establish bi-directional data sharing and negotiated pricing for the service.
Successfully coordinated all aspects involved in preparation for trade shows and represented the company at the American Academy of Dermatology in Washington, D.C. & New York City.
Successfully launched DermCharts.net and MDCharts.net websites from start to finish in 4 months, including working with creative and executive teams to create & copyright products & logos, determine price points, and interface directly with potential clients to initiate & close sales.
Oversaw and managed all functional and technical application support, including onboarding new clients, training, and support of clinical and billing systems.
Recruited and trained programming and digital marketing staff; created budgets and campaigns utilizing web-based CRMs and social media to create effective drip marketing campaigns.
Migrated production server to a higher availability host with real-time redundancy backup, ensuring all network connections are replicated.
Troubleshoot HL7 and other vendor connectivity to ensure data is always in sync.
Successfully launched HIPAA compliant imaging to save patient images directly into charts.
Regularly perform code reviews and QA of written software in classic ASP, C#, and T-SQL. Providing constructive feedback to developers.
July 2017 to October 2018
Sr. Manager – Data Warehouse/Quality/Exchange/Governance
Affinity Health Plan - Bronx, NY
Industry: Health Care Insurance
Achievements
Successfully improved data-ware house reliability level to 99.5%, based on healthcare industry-standard rules supplied by 3M.
Implemented weekly & monthly data reconciliation processes with third party vendors, ensuring data synchronicity and accuracy, ultimately improving service levels (from 85% to 99%) to customers.
Oversaw designing and publishing of subscription-based Tableau dashboard reports, displaying data quality matrices including timeliness, completeness, and validity.
Managed monthly data exchanges with vendors including 3M, Altegra, and other strategic partners to securely share product utilization data and improve risk scores and maximize revenues for the company.
Managed a team of 7 (3 Sr. data analysts and 4 ETL developers), assigning tasks and tracking projects’ progress daily/weekly.
Ran Bi-Weekly Data Governance Committee meetings; setting agenda and following up with the data stewards to solicit, evaluate, and resolving data quality and/or security related concerns.
Presented monthly and quarterly Data Quality and Data Warehouse achievements to the IT Leadership and Senior Executive Leadership teams.
Worked with ETL programmers to optimize legacy processes to be more efficient and save time, reducing daily data load time from 27 hours to less than 12 hours per day.
Coordinate communications between senior leadership, internal ETL developers and third-party business partners to complete data-enrichment project; ensuring compliance, timeliness and security of data transferred, saving the company over $150k per year.
Worked with ETL developers to regularly address data discrepancy and data warehouse architecture issues.
Regularly worked with Data Analysts to investigate and troubleshoot issues pertaining to data quality, including tracing source of issue and recommending solutions.
Utilized SSIS and SQL queries to QA data transformation and validate business rules.
April 2013 to July 2017
IT Projects Lead
Affinity Health Plan - Bronx, NY
Industry: Health Care Insurance
Achievements
Successfully worked with IT teams to evaluate and upgrade over 40 interfaces brought in-house the previously outsourced members effectuation, billing, and payment collection processes in collaboration with NYS and J.P. Morgan Chase within 5 months, saving the company over $1.5 million per year in servicing fees.
Successfully coordinated a team of over 30 programmers & 8 BSAs and launched the $8 million/year “HARP” new line of product to meet NYS regulation within 4 months, meeting the state-mandated deadline and delivering the project 40% under the estimated budget.
Worked closely with vendors, department heads, and SMEs daily to resolve issues and discuss enhancements to current features, meeting SLA 99.3%.
Regularly planned, organized, coordinated and evaluated staffing requirements to meet operational goals, working with Sr. Managers, Sr. Business Analysts, and Sr. Programmers.
Represented the IT department in Steering Committees and State audits.
Led the effort in changing the existing documentation process to include traceability matrices, change controls, and created processes and procedures to enable enforcement of quality gates.
Saved the company over $50k annually by working with developers to launch the redesigned Member Portal with ability to accept monthly payments, track authorizations, claims, payments, and request ID cards and PCP changes.
Utilized Waterfall SDLC methodology in developing applications, maintaining extensive documentation including FRD, TDD, Unit Testing results etc.
Designed Compliance department’s sensitive internal database and application’s migration project to migrate data from MS Access to an encrypted SQL Server 2008 environment.
Worked with Business and Data Warehouse team to aggregate, store, merge and accurately report data from various vendor sources.
January 2012 – March 2013
Project Manager/Sr. Programmer/Reports Analyst
Pharmerica (ChemRx) - Long Beach, NY
Industry: Long Term Care Pharmacy
Achievements
Delivered user-friendly and business-centric dashboard solution for executive management, supporting a multi-site $5 billion organization.
Gathered business requirements and worked hands-on to identify bottlenecks, streamline and automate over 40 manual-labor-dependent business-operations, billing and finance related processes, eliminating 60 labor hours per week.
Designed & built a highly scalable complete end-to-end prescriptions return & recall solution.
Work with vendors of proprietary systems (LTC400/HBS/Framework/Docutrack) to troubleshoot work-flow-related issues and recommend changes to be made to the business procedure including streamlining processes and verifying integrity of current systems.
Designed UI for alert system used to send encrypted messages to clients and internal officers based on predefined alert criteria in .Net and JavaScript.
Responsible for the company’s internal and client-facing applications including troubleshooting and enhancing applications, database stored-procedures, SSIS packages, DTS Packages etc.
Automated over 60 daily/weekly/monthly/quarterly reports, reducing cost and increasing efficiency using SSIS and Crystal Reports.
December 2009 – January 2012
Systems Analyst/Programmer/Database Administrator
Frequency Electronics - Mitchel Field, NY
Industry: Defense Contract Manufacturing
Achievements
Review annual contracts and managed outsourced offshore database maintenance efforts.
Successfully coordinated the $2 billion company’s production ERP system upgrade project, working with various department heads and offshore vendors.
Worked with finance and purchasing departments to understand business processes and deliver various financial & management reporting solutions.
Delivered highly customizable Kronos-integrated HR solutions.
Acquired & implemented powerful .Net plugins to speed up development time as well as security & web-traffic monitoring & reporting solutions.
Responsible for all the critical in-house ASP.NET applications’ user interfaces, databases and back-end IIS 6 and IIS 7.5 functionalities.
Responsible for the daily/monthly/yearly analysis of the company’s production servers including blackberry, exchange & SQL Servers. Ensuring all SQL DTS packages, procedures and backup jobs run smoothly daily.
Developed the company’s timesheet/e-Labor Tickets application including the ability to assign time-sensitive tasks to employees, tying into the ERP system and reporting via SSRS. Interface designed with Telerik.
Developed dashboard and reports for various departments with Visual Studio .NET, stored procedures and Crystal Reports, utilizing data from Visual ERP system.
Education
Executive MBA, Frank G. Zarb School of Business – Hofstra University
Graduated: May 2014
Member of the Beta Gamma Sigma International Honor Society
Director of the Hofstra Business Consulting Group – The most prestigious student run organization in the Frank G. Zarb School of Business.
B.Sc. Bio-Informatics – Farmingdale University
Graduated: September 2009
Languages
Proficient in: English, Thai, Hindi, Punjabi.
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