Customer service
Resume:
Zintle Klaas-Mrengqwa
***********@*****.***
Location – Cape Town, South Africa
Summary
I am a public management graduate who majored in governance, finance, and management. I have over 6 months of experience in customer service for YNAP. I am passionate about customer service and it has been a great journey to provide an exceptional service to our customer. I have been meeting my targets for survey as the best in providing customers with good and exceptional service.
SKILLS
●Exceptional Customer Service
●Strong communication skills
●Phone, Email, and Support
●Good Time Management
●Strong communication skills – both written and verbal
●Passion for learning and self-improvement
●I go the extra mile for clients
●Outbound and inbound calls handling
EDUCATION
Graduated 12/2019 Higher Certificate in Public management, Northlink College
Graduated 11/2010 Matric
●Kanana S.S.S
EXPERIENCE
10/2024 – current Senior associate agent – WNS
Duties:
Handling inbound calls to clients about their orders.
Listening to customer concerns and providing information, answers, or responses.
Handling luxurious high end product to all the world.
Resolving clients queries relating to their luxurious shopping needs.
Logging tickets and escalate customer queries.
Keeping records of customer interactions
Ensuring customer satisfaction.
Obtaining and correctly capturing of customer information.
01/2020 Teachers assistant- Peak child
Making sure their safety
In the absence of the teacher, taking over
02/2012- 11/2016 Client Service Consultant – Customer Care Solutions
Duties:
Calling clients to enquire about their vehicle service satisfaction
Escalating any queries which require the attention of the vehicle dealership
Serve as a first point of contact for dealerships and clients for case management
References
Available upon request.
Contact this candidate