Customer Service Representative

Evelyn Mercado

**** ** ******* **, ******** Ga **321

Cell# 954-***-****

***************@*****.***

**Improving Performance ** Committed to Development & Success ** I have over 30 years of Managerial Experience, Bilingual (English & Spanish) Inventory Control, Purchasing, Customer Service Representative, Interpersonal Relations, Team Leadership, Dependable, Dedicated, Detail Oriented, with a positive can-do attitude all the time, Microsoft Word, Excel, Outlook, Power Point, QuickBooks. I also have experience in Logistics. Education & Skills

Education: Elizabeth High School – Graduated 1984

Customer Service Representative: Niche Products 2016- April -2025 (Work from Home) Maintain and keep up with four accounts making sure all orders go out on a timely manner from the day they are placed.

• Manage all Websites for owner, Hotsauce.com, Hot sauce world, Carolinasauces.com, Hotsauceplanet.com

• Enter tracking numbers into websites

• Assist customers with any issues concerning their orders

• Take orders over the phone or assist customer with purchase

• Refund orders back to customer and cancel order at their request

• Send warehouse issues with broken items and request credit memos and cancellations, etc.

• Create Excel sheets for all backorders on all websites to keep track of them

• Check Back-Orders daily to assure orders get shipped immediately when products arrive

• Send emails to customer on outages with substitution’s when product is not in stock

• Make old item numbers inactive as well as adjust inventory when needed

• Create wholesale accounts for company

Office Manager: Tiles of Pompano Inc., 2013-2015

Maintain composure in a fast-paced environment, with the ability to multi-task and exceed all expectations.

• Receive all merchandise into QuickBooks

• Ensure all vendors are paid in a timely matter

• Receive all cash and checks and record transaction into QuickBooks

• Keeping track of all company expenses

• Doing daily deposit for company

• Create Weekly payroll for employees

Purchasing & Inventory Manager: Suncore Industries Inc., 2007- 2013 I would research and evaluate suppliers based on price, quality, and availability, distribution capabilities. Purchase the highest quality merchandise at the lowest possible price and in correct amounts needed for the company. My goal was also to assure product was always available for our clients and that the warehouse had all materials needed for builds.

• Analyze daily reports to track and correct Inventory Problems

• Research and qualify vendor, products and services

• Negotiate price, with vendors to get the best prices for the company

• Create item numbers, barcodes and bill of material in QuickBooks

• Run reports on Profit & Loss statements for the company

• Purchase weekly stock order for company

• Keep track on shipments arriving from China (Logistics) to make sure the product would arrive in time)

• Pay Invoices on a time so that product would not be held up by my vendors

• Keep good relationships with over 150 vendors and attend yearly Vegas show for recruitment of better pricing and more vendors.

Assistant Office Manager: Cryntel Enterprises, 2005-2007 Ensure that employees comply with all regulations regarding exporting as well as the laws of foreign countries, and still maintain composure in a fast-paced environment, with the ability to multi-task and exceed expectation.

• Ensuring shipments move through complicated global supply chains without any delays or penalties

• Entering new items on Lowe’s PCM and 1/Sync for new publication and Big Hammer web sites

• Operate in a very fast-Paced and rapidly changing environment Office Manager: Cory 1st Choice Delivery Service (N.J) 1996-2001 & (FL) 2002-2005 White Glove High End Furniture Delivery Service. Implement office policies, establish standards and procedures, organize office operations and Supervise office staff.

• Inventory control, daily cycle counts for 12 Furniture accounts

• Code and Bill all driver’s manifests for proper billing

• Creating and running bar-codes

• Supervise Office Staff of 12 employees, one for each account

• Fill in for staff when needed

• Accounts Payable & Accounts Receivable functions

• Create Payroll for employees

• Create spreadsheets on excel for warehouse

• Organize office operations and procedure

• Processing Credit Cards Payments

• Hiring of Office Staff

• Employee onboarding

• Visit new company locations to organize start up and train new personnel Volunteer Services

Relate Church, Savannah GA 2019-2020

Compassion Church, Statesboro, GA 2020-Present

Contact this candidate