Virtual Assistant Administrative

EKUNDAYO SUNDAY

+*** 816-***-**** ️ *************@*****.***

Lagos, Nigeria LinkedIn: linkedin.com/in/ekundayosunday

PROFESSIONAL SUMMARY

Tech-savvy and goal-oriented graduate with a solid background in STEM, experienced in using digital tools to support business tasks and improve customer service. Skilled in working with data, CRM systems, and online collaboration tools. I have a strong interest in digital banking, technology, and innovation. I learn fast, adapt quickly, and am excited to grow a career in banking technology. Ready to bring value to Wema Bank’s Tech Cohort by helping create smart, tech-driven financial solutions.

TECH TOOLS & COMPETENCIES

- Data & Productivity Tools: Microsoft Excel, Google Sheets, Power BI (basic)

- CRM & Project Tools: HubSpot, Asana, Notion, Trello

- Cloud & Communication Tools: Google Workspace (Docs, Slides, Drive), Dropbox, Slack, Zoom

- Document Management & Scheduling: Calendly, Outlook, Google Calendar

- Core Competencies:

- Data Entry & Report Preparation

- Digital Collaboration & File Organization

- Customer Support & Process Optimization

- Calendar Management & Task Coordination

PROFESSIONAL EXPERIENCE

Virtual Assistant

Eyekontact (Remote) 2024 – Present

- Streamlined client task coordination by managing over 100+ projects using tools like Notion and Asana, improving team productivity by 25%

- Created and maintained data reports using Excel and Google Sheets, contributing to a 30% reduction in reporting errors

- Managed scheduling and inboxes for 5+ clients, reducing missed appointments by 40% through optimized calendar and email automation

- Updated CRM databases (HubSpot), ensuring 100% accuracy in client records for seamless communication and follow-ups

Client Services Representative

D’fashngarage, Lagos 2021 – May 2024

- Provided customer support to over 200 clients monthly, increasing retention rates by 15% through timely communication and service delivery

- Organized and cleaned up customer data in digital systems, reducing time spent on customer queries by 35%

- Automated routine client communication workflows using Google Workspace tools, improving customer response time by 40%

- Contributed to a 20% sales growth by identifying service gaps and relaying insights to the business development team

EDUCATION

B.Sc. Science Laboratory Technology

Federal University of Technology 2018 – 2023

Second Class Upper

CERTIFICATIONS

- Virtual Assistant Certification – March 2025

- Basic Excel Certification – March 2025

- Google Data Analytics (Coursera) – In Progress

ADDITIONAL INFORMATION

- NYSC: Completed – Valid Certificate

- Age: 25

- Languages: Fluent in English

- Availability: Immediately

- Location Preference: Open to placements across Nigeria

- Interests: Digital Banking, Innovation, Business Technology

Contact this candidate