Customer Service Data Entry
Resume:
SUMMER WOODEND
P E RMIT & P L ANNING T E C HNICIAN
*********@*****.***
Hinesville, GA 31313
Contact P r o f e s s i o n a l Summary
Thank you for considering my application. I look forward to hearing from your company or organization. I am a new Georgia resident that worked with local jurisdictions in the State of California community development Planning and Building and Safety divisions for the past 26 years. I am a hardworking professional with experience in building, grading and community development. I am also highly experienced in office operations, administrative support, GIS mapping, permit and entitlement software as well as providing excellent customer service. I have the ability to prioritize tasks and meet deadlines. I am organized and self-motivated, with excellent communication and interpersonal skills, hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance with both individuals and in a team capacity and can quickly adapt to different processes and drive organization objectives.
I am a resourceful and results-driven individual with a passion for growth and efficiency to meet company needs and increase service value. In my 26-year long career with local agencies, I sought to utilize excellent communication, and organizational skills to complete tasks. I am reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
S k i l l s
Building Code Interpretation
Office Equipment Operation
Customer Service Excellence
Decision Making Confidence
Zoning Regulation Familiarity
Record Keeping Competence
Computer Software
Proficient
Adaptability and Flexibility
Interpersonal Skillfulness
Data Entry Accuracy
Multitasking Efficiency
Attention to Detail
Problem Solving Prowess
Construction Document
Analysis
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GIS Mapping Experience
Professionalism and Integrity
Active Listening Practice
Code Compliance Knowledge
Building Codes
Microsoft Office
Document Review
Records Management
Document Verification
Application Review
Data Entry
File Management
Meeting Preparation
Schedule Management
Permit Processing Proficiency
Team Collaboration Spirit
Effective Communication
Telephone Etiquette
Awareness
Report Preparation
Site Inspections
Public Service
Database Management
Records Maintenance
Document Preparation
Customer Service Oriented
PERMIT TECHNICIAN (BUILDING & PLANNING)
CITY OF MORENO VALLEY — Moreno Valley, CA
Apr 2003 - Oct 2023
E x p e r i e n c e
Maintained accurate records of permits issued and entitlements in process, approved, or under construction including expiration dates and renewal requirements. Assisted directors, building officials and senior planners with special projects such as comprehensive plan updates or neighborhood revitalization efforts.
I processed project entitlement reviews such as custom homes, new residential tracts, commercial and industrial projects and telecommunication facilities. Coordinated with public agencies regarding zoning regulations and land use policies. Researched state statues pertaining to land use laws, zoning regulations and environmental protection standards.
Performed quality assurance checks on completed applications prior to submitting them for review. Reviewed plans submitted by applicants to determine if they meet the necessary requirements for approval. Collaborated with architects, engineers and developers during the design process of new developments. Trained new employees on agency procedures related to obtaining permits and entitlements. Analyzed data from permit applications to identify potential discrepancies or errors before submission. Researched zoning ordinances, building codes, environmental regulations, and other relevant laws governing construction activities within the jurisdiction.
Ensured compliance with local, state, and federal regulations when issuing permits. Collaborated with multiple departments to resolve permitting issues in a timely manner.
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PLANNING TECHNICIAN
CITY OF CALIMESA — Calimesa, CA
May 1998 - Apr 2003
Prepared various reports detailing the status of current permit and entitlement applications as well as pending renewals and expirations.
Utilized GIS software programs to generate maps depicting locations of approved projects. Identified areas where improvements could be made in existing permitting process flowchart diagrams. Assisted customers with processing payment transactions associated with entitlement, impact and permit fees using an automated system.
Facilitated communication between customers and city officials regarding permit approvals and denials. Provided customer service assistance to internal and external customers regarding permitting inquiries or processes.
Provided guidance and instruction on proper application completion techniques. Created presentations to educate staff on new or amended permitting procedures or policies. Organized and maintained up-to-date filing systems to ensure efficient retrieval of documents related to permits.
Monitored changes in local legislation affecting municipal permitting processes and updated departmental policies accordingly.
Coordinated inspections of proposed construction sites prior to issuance of permits. Trained other workers or coordinated work, as necessary. Responded to requests for information from public, other municipalities, state officials, and state and federal legislative offices.
Answered questions or provided advice to public regarding licensing policies, procedures, or regulations. Researched information in municipal archives upon request of public officials or private citizens. Developed strong relationships with outside local government agencies responsible for issuing permits. Assisted the Planning Director with special projects such as comprehensive plan updates or neighborhood revitalization efforts. an intergovernmental negotiations concerning regional plans. Researched state statutes pertaining to land use laws, zoning regulations and environmental protection standards.
Conducted research on best practices in urban and suburban design. Created visual presentations for community meetings about proposed plans. Provided technical advice on zoning ordinances and land use regulations to elected officials and staff members.
Compiled statistics on population growth, housing demand and other relevant metrics. Collaborated with architects, engineers and developers during the design process of new developments. Drafted reports on the status of local planning projects. Reviewed building permits for compliance with applicable codes and ordinances. Organized public hearings to solicit input from citizens on proposed projects. Maintained a database of all current planning documents, studies, maps and related materials. Performed field inspections to assess zoning compliance. Attended conferences to stay abreast of emerging trends in urban planning.
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Monitored progress of approved projects through regular site visits. Delivered excellent customer service at events, over phone and by email. Facilitated communication between customers and city officials regarding permit approvals and denials. Collaborated with multiple departments to resolve permitting issues in a timely manner. Ensured compliance with local, state, and federal regulations when issuing permits. Organized and maintained up-to-date filing systems to ensure efficient retrieval of documents related to permits.
Researched zoning ordinances, building codes, environmental regulations, and other relevant laws governing construction activities within the jurisdiction.
Reviewed plans submitted by applicants to determine if they meet the necessary requirements for approval. Monitored changes in local legislation affecting municipal permitting processes and updated departmental policies accordingly.
Performed quality assurance checks on completed applications prior to submitting them for review. Provided customer service assistance to internal and external customers regarding permitting inquiries or processes.
Analyzed data from permit applications to identify potential discrepancies or errors before submission. Assisted in researching and preparing permit applications for review by the appropriate departments. Maintained accurate records of all permits issued, including expiration dates and renewal requirements. Coordinated inspections of proposed construction sites prior to issuance of permits. Education
References available upon request
Completed School of BUSINESS
program transcripts available
UNIVERSITY OF REDLANDS, CA —
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Contact this candidate