Front Desk Travel Consultant
Resume:
John Hogan
Atlanta, GA *****
**************@*****.***
Work Experience:
VIP Travel Consultant
Bakkt LLC-Atlanta, GA
March 2021 to Present
• Managed all aspects of the reservation process for VIP clients by booking their vacation or work travel from their door to their destination.
• Oversaw the process and was key contact person for VIP client's reservations for rooms at hotels, on flights, cruises, and car rental services and any additional special request.
• Provided cost estimates, and recommended itineraries to clients for their approval.
• Managed all travel issues, conflicts, complaints, cancellation, and refunds on behalf of VIP client. PBX Operator Supervisor
Hilton Atlanta Airport Hotel-Atlanta, GA
January 2018 to March 2021
• Supervised and trained new and existing staff on answering telephone calls and providing a well-mannered reply to all telephone callers in a professional manner. Tasked with handling all incoming and outgoing calls at the front desk of the hotel.
• Oversaw that staff provided thorough and accurate information about different services, amenities or features that the hotel provided.
• Greeted and welcomed guests who were checking in, ensured that the bills generated were posted to the appropriate account. Purchase Coordinator
Intercontinental Buckhead/IHG-Atlanta, GA
November 2015 to December 2017
• Prepared purchase orders sent by the Department Managers of the Hotel by verifying specifications and prices and obtained recommendations from suppliers for any substituted items.
• Verified receipt of items by comparing items received to items order and monitored and expedited orders when necessary; resolved any shipment error with suppliers.
• Ensured that the bills generated by clients were posted to the appropriate accounts and Department Manager. Concierge Supervisor
NFC Amenities Management-Atlanta, GA
May 2012 to October 2015
• Supervised and trained current and inexperienced staff on the day-to-day operations of a high-end residential building’s front desk and daily duties.
• Supervised the training and development of all front office associates to promptly maintain ownership of resolving all resident and guest complaints, requests, phone calls, questions, or concerns.
• Made decisions on the hiring of fresh staff and provided to the staff scheduling to insure someone at the property 24hr a day.
• Trained staff on monitoring access control systems and all Emergency procedures put in place by local and state Government laws. Education:
College in Business Management
Georgia State University - Atlanta, GA
June 1998 to June 1999
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