Customer Service, Data Entry, Bookkeeping
Resume:
Robin Brown
Wichita, KS *****
*********************@***********.***
Have secretarial skills, including legal research, data entry, filing clerk, computer, accounting including collections on accounts, customer service, corporate switchboard operator and working one on one with clients. Worked in Procurement, Expediting and Warehouse departments at WCNOC nuclear plant. Have experience working in a metal shop. Two years of travel agent experience as well as 2 1/2 years hotel front desk. Have experience in income tax customer intake and filing. Familiar with Regulatory Commissions. Veteran widow.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Switchboard Operator
Ascension Via Christi St. Francis - Wichita, KS
October 2022 to January 2023
Operate the organizations telecommunication system to answer and route incoming calls and to Communicate codes, alerts, drills and other announcements.
• Receive and relay internal and external calls and provide general information according to protocol.
• Maintain desk directories, on-call list, reference guides and other associated reference materials.
• Operate beeper and paging system to contact personnel and code team.
• Communicate codes, alerts, drills and other announcements according to established policies and protocols, including disaster management plans.
Avon Representative
Avon - Griffin, GA
October 2017 to June 2020
Selling Avon products online and door to door.
Sales Associate
Herbalife - Los Angeles, CA
June 1995 to October 2007
Selling Herbalife products while at work and at home. Meeting with potential clients to join the business and to become sales associates.
Customer Service Representative
KPL/Westar Energy/Evergy - Topeka, KS
September 1994 to April 2002
• 7 1/2 years of collection calling
• Receiving and placing customer service telephone calls
• Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
• Resolving customer complaints, managing database records, drafting status reports on customer service issues
• Data entry and research as required to troubleshoot customer problems
• Storm Relief as needed
Accounting Clerk
KP&L - Topeka, KS
June 1994 to September 1994
Correcting billing errors by researching the issue and sending out corrected billing. Human Resources Data Entry Specialist
KPL - Topeka, KS
September 1993 to June 1994
Updating personnel files in Human Resources data base. Education
Business
Aiken Technical College - Aiken, SC
September 2002 to December 2002
Associate's degree in Accounting
Allen County Community College - Iola, KS
August 1984 to May 1985
Leroy High School
August 1980 to May 1984
Skills
• Debits & credits
• Serving Experience (2 years)
• Filing (8 years)
• Account Management (8 years)
• Account management
• Bookkeeping
• Project management
• Management
• Communication skills
• Microsoft Office
• Clerical experience
• Research
• Medical terminology (2 years)
• Payroll
• Restaurant experience (3 years)
• Hotel experience (2 years)
• Marketing (2 years)
• Cold Calling
• Personal assistant experience
• Human resources
• Multi-line Phone Systems
• Accounting
• Care plans
• Analysis skills
• Outside Sales
• Door-to-Door Experience
• Customer service
• Windows
• Google Docs
• Microsoft Access
• Negotiation (8 years)
• Business Development
• Microsoft Outlook (1 year)
• Legal Research
• Hospitality (2 years)
• Customer relationship management
• Accounts receivable
• Data management
• Leadership (1 year)
• Direct Sales
• Time management (8 years)
• Accounts Payable
• Merchandising
• Order Entry
• QuickBooks
• Accounting
• Microsoft Office
• Computer networking
• Bookkeeping
• Organizational skills
• Retail sales
• POS
• Animal handling
• Pet care
• Animal care
• Account management
• Customer service
• Administrative experience
• Office experience
• Computer skills
• Management
• Google Suite
• Communication skills
• Negotiation
• Project coordination
• Typing
• Phone etiquette
• Medical office experience
• Windows
• Microsoft Word
• Microsoft Excel
• Word processing
• Beauty & cosmetics sales
• Sales
• Time management
• Guest services
• Marketing
• Cash register
• Cold calling
• Customer relationship management
• Supervising experience
• Google Docs
• Hospitality
• Relationship management
• Presentation skills
• Recruiting
• Analysis skills
• Debits & credits
• Guest relations
• Human resources
• Project management
• Front desk
• Restaurant experience
• Hotel experience
• Property management
• HIPAA
• Office management
• Patient service
• Filing
• Medical terminology
• Clerical experience
• Hospital experience
• Records management
• Conflict management
• Data collection
• Accounts receivable
• Cash handling
• Personal assistant experience
• Tax experience
• Research
• Help desk
• Classroom experience
• Legal research
Certifications and Licenses
CNA
Driver's License
June 2022 to August 2028
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