Customer Service Chick-Fil-A
Resume:
Regina McKay
*********@*****.***
Charlotte, NC 28216
Customer Service professional with 16+ years of experience, excels in providing exceptional service while handling financial transactions and maintaining accurate records. Aiming to leverage these skills to boost customer satisfaction in a customer-centric environment.
EXPERIENCE
CASH TELLER
Loomis
Charlotte
February 2023 - August 2023
Handled large sums of cash accurately and efficiently.
Adhered to security and regulatory requirements surrounding financial transactions.
Assisted in the awareness of the safety of employees, facilities and vehicles through training and monitoring of policies and procedures.
Serveed as liaison with the Federal Reserve Bank, banks, thrift charters and commercial customers to identify and resolve problems.
SALES ASSOCIATE
Food Lion
Charlotte
June 2021 - July 2022
Identified customer needs and assisted them in finding the right products to meet those needs.
Developed and maintained strong relationships with customers to increase sales and customer loyalty.
Maintained and organized sales floor to provide a pleasant shopping experience for customers.
Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
CREW MEMBER
Chick-fil-a
Charlotte
May 2018 - May 2020
Ensured cleanliness and organization of work stations at all times.
Demonstrated exceptional customer service skills by providing a friendly and efficient experience for Chick-fil-a customers, ensuring their satisfaction and loyalty to the brand.
Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner.
Identified and properly disposed of spoiled and expired food items to promote food safety and prevent cross-contamination.
CREW/ CASHIER
Novant Health
Charlotte
September 2017 - May 2018
Utilized sales techniques to upsell products and increase revenue for the employer.
Provided exceptional customer service by assisting customers with their purchases, answering questions, and resolving any issues or concerns in a timely and professional manner.
Provided friendly and efficient customer service to enhance the overall customer experience.
Operated the POS system efficiently to ensure accurate transactions.
CREW
McDonald's
Charlotte
June 2008 - September 2016
Implemented effective training programs for new crew members to ensure a consistent level of service and customer satisfaction.
Ensured compliance with food safety and sanitation regulations.
Developed and implemented strategies to improve employee retention and minimize turnover rate within the crew team.
Performed cashier duties such as accepting payments, issuing change, and counting money back to customers.
FRONT DESK RECEPTIONIST
Carolina Home Improvement
Charlotte, NC
March 2003 - May 2008
Performed data entry and administrative duties such as filing, scanning documents, updating databases.
Processed payments received from customers via cash or credit card transactions accurately and efficiently.
Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
Operated the switchboard to direct calls to the proper departments.
EDUCATION
HIGH SCHOOL DIPLOMA
Olympic College
Jan 2003
CERTIFICATIONS
NC Working Smart Soft Skills Training
Contact this candidate