Server, Hostess, Shot girl, Social Media Customer Service

Sopheia Zaw

Boston, MA 401-***-**** ***************@*****.***

Professional summary

College student seeking full time/part time employment

(Areas of expertise/skills)

Organized and Efficient

worker

Social Media

marketing

Thrives in busy/fast

Paced environment

Straegic saleswomen

In promoting alcohol/food

Display enthusiasm and

knowledge in any work

environment

Cultivate customer

service skills

Provide communication,

professional, and

engaging service

Tactful and observant in

conflicts, patrons and people

Committed team player Recruiting Flexible schedule High/ Extroverted energy Work Experience

June 2024- August 2024

The Grand, Scorpion Bar, Big Night Live Boston, MA Hostess

● Greeted and seated guests in a fast paced & high energy nightclub environment that ensured a seamless VIP experience

● Managed reservations, wait lists, and assignments on tables to optimize seating efficiency

● Coordinated with servers, security, and management to maintain smooth venue operation during peak hours with thousands of people

● Assisted with guest inquiries, special accommodations, and bottle service arrangements for high profile clientele

June 2018 - August 2023

Falmouth Raw Bar, Falmouth, MA

Server May 2021- August 2023

● PIC (Person in charge) Maintaining the client and employee side during certain shifts

● Obtaining seamless and productive shifts throughout the day by monitoring customers' needs and giving attentive and enjoyable service.

● Multitasking, maintained cleanliness for the tables, restocked items, service inventory and assisted coworkers while having up to ten tables.

● Training/assisting new hires on the menu, standards and customer service expectation

● Upsell appetizers, drinks and entrées in a welcoming way

● Quickly handing cash/card payments

Social Media Manager June 2022-August 2023

● Analyzed trends, posted and promoted events that increase follower count, views and maximize impressions by 30 percent within 2 months

● Curated content to ensure a unique online brand identity Hostess June 2018-2020

2

● Greeted guests with genuine hospitality while making conversation

● Defuse volatile customer interactions calmly while upholding policies of the restaurant Magnuson inn, East Sandwich, MA- Hostess, bussed, salad/dessert bar Hostess May 2021-August 2021

● Held a poised appearance and attitude

● Well versed communicator in loud environments and under pressure Busser May 2021-August 2021

● Cleared and cleaned tables in a quiet and efficient manner

● Quickly set up parties of tables for weddings/large events

● Served meals and handling weight on a tray up to 30 pounds Salad/dessert bar May 2021- August 2021

● Preparing food by recipe and preciseness

● Start with a fresh salad bar and clean out all foods and containers by the end of shift

● Wiping spills, and watching temperature of food items to follow safety protocols including equipment that is used

Various volunteer position/outreach

East Falmouth elementary school 2016-2019

● Volunteered over 100 hours to teach dance classes to kids who couldn’t afford classes or just wanted to experience dance and eventually preparing a dance for the upcoming recital Harper Dance Center

Dance Teacher/Assistant 2016-2023

● Taught numerous dance classes from ages 3 to 8 years old. Within these dance classes I have taught Ballet, Jazz and Hip Hop.

● Implemented multiple dance routines, exercises and methods for individual and group improvement

. Education

● Barry University (Fine Arts) Miami, Fl August 2023- May 2024

● Dean College (Fine Arts) Franklin, MA September 2021-2023 High school diploma

● Falmouth High School September 2017- June 2019

● Sandwich High School September 2019-May 2021

3

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