Customer service banking
Resume:
Sherry Croft Young
***** ******** ***** ********* ** 19941
*******@*****.*** 540-***-****
OBJECTIVE
To utilize my talents and years of industry experience in a challenging and fast paced
environment.
SKILLS & ABILITIES
e@ 35+ Years of experience in various bank policies and procedures
@ Strong interpersonal skills
@ Customer service oriented
e@ Various performance-based awards earned over 35 years
e@ Handled daily bank teller tasks along with cross sell opportunities
e Proficient in the Encore System
EXPERIENCE
PERSONAL BANKER WSFS BANK JAN 2016 — PRESENT
e@ Responsible for providing products and services to enhance customer
relationships
@ Opening deposit accounts and processing loan applications
e@ Conducting periodic audits
e@ Resolving customer service issues
e@ Performing account maintenance requests for customers, as needed
@ Cross selling products via cold call and in-person
TELLER WELLS FARGO SEPT 2008 — SEPT 2013
e@ Processing customer transactions
@ Recommending banks services and products
TELLER LEADER WACHOVIA BANK SEPT 2001 — SEPT 2008
e Vault Teller
o Cash flow management
o Vault balancing
o Cash shipments
o ATM custodian
e Head Teller
o Daily supervision
= Monthly coaching of tellers
= Candidate interviewing
TELLER MANAGER FIRST UNION BANK JULY 1997 — SEPT 2001
e@ Handled various accounting transactions and reconciliation tasks
e@ Trained and supervised new hires
CUSTOMER SERVICE REP. SIGNET BANK JAN 1990 — JULY 1997
e@ New accounts, loans and home equity lines
EDUCATION
e@ Daytona Beach Community College FALL 1976 — FALL 1978
o Merchandising and Marketing
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