Human Resources Customer Service
Resume:
THERESA WATKINS
OBJECTIVE: To utilize my human resources, supervisory, aviation and administrative skills in a friendly, professionally environment.
PROFILE:
Able use appropriate computer programs including Excel, Word, WordPerfect, Outlook and PowerPoint.
Good Telephone etiquette in dealing with customers and clients.
Strong Liaison with business partners.
Demonstrated experience maintaining files and schedules.
Knowledge and daily use of PeopleSoft; Employ and Taleo employment systems, World Airways AIMS Systems and GroupWise.
Knowledge of the use of Sabre, Internet & Rez systems for booking air travel and hotels.
Extensive experience in collections payroll and accounting
Extensive Sourcing Experience on Career Builder & Monster.
10 years of retail sales experience
EXPERIENCE:
Transervice
HR Department- Human Resources Coordinator
Date of Employment: November 2024 –
Close Payroll on Prospero
Audit payroll
Complete Onboarding
Perform Orientation
Customer Service (Lobby)Internal customers
Filing
Making Badges
Process Reinstatements
FMLA Process and Track
Track Leave of Absences
Process Performance Warnings
Process Attendance Warning
Track Attendance
Enter new hire into Prospero
Process terminations (PN)
Process referrals
(BGDC Distribution/Atlas Logistics/Americold Inc)
HR Department- Human Resources Coordinator
Date of Employment: March 2023 –
Close Payroll on Prospero
Garnishment/bankruptcy process
Process and track FMLA
Complete Onboarding
Perform Orientation
Customer Service (Lobby)Internal customers
File Room
Making Badges
Process Reinstatements
Process Leave Early Form
Process Performance Warnings
Process Attendance Warning
Track Attendance
Create New hire Packets
Enter information in Paycor system
Process Job abandonments
BGDC Distribution (Atlas Logistics/Americold Inc)
Transportation Payroll Associate Lead/Supervisor
Date of Employment: April 2020 – March 2023
Input and process driver trip sheets data into ATS system
Process payroll
Reconcile and process invoices
Resolve payroll discrepancies
Process payroll adjustments
Handle telephone inquires
Compile summary of earnings
Communication with upper management of any issues
Comdata Reports
Benefits inquiries
Supervisor 3 employees
Audit Payroll
Audit Reports
Vacation schedule for drivers
Create and input drivers weekly bid schedule
Chase Staffing
Temporary Assignment with Atlas Logistics
Transportation Payroll Associate
Date of Employment: December 2019 - April 2020
Input and process driver trip sheets data into ATS system
Process payroll
Reconcile and process invoices
Resolve payroll discrepancies
Process payroll adjustments
Handle telephone inquires
Compile summary of earnings
Communication with upper management of any issues
Process vacation request
Hotel Connections
Customer Service Supervisor
Date of Employment: March 2012 – October 2019
Search and resolve issues
Monitor agents progress and productivity
Counsel agents on errors
Agent written ups
Monitor phone systems ensure agents are logged in and receiving calls.
Process time0cards
Communication with upper management and account managers
Trained new hires
Conduct briefing calls
World Airways/Global Shared Services
Crew Travel- Travel Coordinator
Date of Employment: October 2007 – April 2012
Search for hotels within the United States and Internationally.
Book hotels and ground transportation for all flight attendants via fax or phone.
Update report on Word and Excel.
Response and send out crew messages.
Provide customer service to flight attendants and vendors.
Update hotel screen with confirmation numbers for each hotel and flight attendant.
Follow-up and confirm hotel and ground transportation.
Audit the day shift work.
Book hotels and air transportation in Sabre
Chase Staffing
Employment Agency, Administrative Assistant
Temporary Assignment- World Airways, In-Flight Department
Date of Employment: October 2006 – October 2007
Filing and maintain Flight Attendant’s Files
F/A Roster changes and updates
Jury Duty, Visa, Passports, Performance, Recognition and Furlough Letters
Administrative/Supervisor crew messages distribution
Update Recurrent Training Survey Quarterly spreadsheets
Recurrent Training setup/Ordering of Lunch
Name Tags & Wings orders and mailings.
In-Flight Service Reports
Fed Ex Mail Outs.
Monthly Bid Packs
Special Projects
Log & Distribute Expense Reports, AFB, Amex & SPR’s
Accident Injury Report Disbursement
Bank of America- Atlanta, Ga
Global Consumer Staffing -Recruiting Coordinator
Dates of Employment: April 2005 – June 2006
Provided full assistance and support to recruiter for hiring Tellers, Managers, Assistant Managers and Personal Bankers.
Maintained filing system of new hires
Process new hire paperwork for payroll.
Prescreen, interview and test of candidates.
Maintain outlook calendar.
Source for Managers, Assistant Managers & Personal Bankers on Career Builder and Monster.Com website
Offer and/or decline letters to candidates
Audit Department’s processes and procedures every six months
Bank of America- Los Angeles, Ca
Global Consumer Staffing -Recruiting Coordinator/Training Department
Date of Employment: April 1989 – April 2005
Provided full assistance and support to recruiter for hiring Tellers, Managers, and Assistant Managers & Personal Bankers.
Maintained filing system of new hires
Process new hire paperwork for payroll.
Prescreen, interview and test candidates.
Audit Department files and records
Source for Managers, Assistant Managers & Personal Bankers on
Career Builder and Monster.Com website
Order and maintain supplies.
Offer and/or decline letters to candidates.
EDUCATION: Real Estate agent course
California State University Northridge
Los Angeles City College
REFERENCES: Available upon request
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