I have about seven years of customer service also homeless services.
Resume:
Nolvia Lilibeth Chavez
**** ******* **. **********, ************
Feel free to contact me @ 562-***-****
Email: ****.***.**@*****.***
About myself as a Employee
I am a very well mannered individual. I’m originally from Los Angeles, California like any other person I’m exploring life outside of my area. I take pride in my work and any task that i'm instructed to take on. I believe to be able to have a good work environment you must enjoy the type of work you do.I am a very reliable individual definitely someone that tries to be as productive as possible. In very high spirits. I feel mutual respect amongst a work space is very important and I very much believe I can be a delivery the work ethic required for any job I apply myself to do.
Objective
To obtain gainful employment with the opportunity to use my skills to the best of my ability, gaining more professional experience, and to further my career. Financial stability while working a Full-time career/ Job and being a able to enjoy working for a company for the long run at the same time. You have to love what you do. . Stability is my main goal at the moment.
Qualifications:
My skills are very much hands on. Very easy to adapt to different fields when needed. My main concentration is always making sure all rules and regulations are being followed. In whichever work field I am in. Especially when it comes to customer service I vow on the keeping our clients/ residents or even customers to a satisfactory when it comes to service.
I am bilingual- able to speak, read and write fluently in Spanish and English. Excellent, customer service and communication skills. Very quickly to learn new concepts and techniques. I have demonstrated a great ability to handle email inquiries. Managing customer accounts by
recording account information. Maintain customer records by updating account information and data entries.
I’m very well organized, I can maintain neat and arranged work space. Knowledge of and ability to refund items in the form of cash or credit. I have the proper skill to resolve customer disputes in a calm and intelligent manner. Able to maintain inventory records. Most important I can keep and provide the necessary assistance and support needed for me to complete my job.Very eager to learn a new job.
Im a individual of many trades, my experience on sanitation and cleanliness contributes to all aspects of any job. I believe a plan and organization helps get any job done.
Work Experience
Salvation Army: Whittier Navigation Center
Shelter worker/Monitor February 20th 2024- Feb 22nd 2025
7926 Pickering ave. Whittier ca 90602
My responsibilities consist of following all the protocols of the facility. Making sure all incidents and events are well documented, processed in a timely manner. Prepping beds spaces and beds for new incoming residents. Making sure everything is sanitized and thoroughly cleaned. Interacting in a respectful and professional way. To sustain a safe environment for all of those who enter the facility, from each other or anything they might harm themselves with. Also consist of walk-throughs of the facility, reaching our residents' needs with hygiene, food or any assistance they might require at the moment which can vary from needing help with submitting documentation management, pointing them to the right direction of who could’ve helped them with financial and housing submission. .From curfew, to laundry to writing incidents reports I believe I have work proficiently to my expectations. Administrating medication for clients that required it to be stored. Providing a safe environment and harm reduction.
CG Staffing solutions Feb 2024
1050 Lakes Dr #225, West Covina Ca 91780
I was giving a opportunity to do a entry level position for salvation Army shelter. 6month probation period, which eventually led to me being hired by the company.
Receptionist
Harbor Chiropractic Wellness Center Jan 2018 - Sep 2020
612 N. Avalon Blvd, Wilmington, CA 90744
Front desk receptionist, my job consisted of greeting clients in a professional and joyful manner, very positive welcoming environment. Setting up charts for intake/ new patients. My activities consisted a lot on data entry and while also managing phone calls and scheduling appointments. Transferring calls, reporting certain reports and incidents for certain patients that required immediate attention faxing over important document in a timely manner.
Sanitation/ Housekeeping
Waldorf Astria Beverly hills/ cleaning agency April 2017 - -June 28 2017
9850 Wilshire Blvd, Beverly Hills, CA 90210
Grand opening months leading to event. Helped clean and sanitize rooms, elevators main lobbies,, bathrooms and spa rooms. For guest who were given early access to hotel and lounges. From stocking to cleaning gym rooms. Cleaning after construction workers helping under dust every corner, wall and crease in the establishment.
Customer Service/Sales Rep
Boost Mobile Nov 2014 - Sep 2015
1818 Durfee Ave South El Monte, CA 91733-3759
Setting and making transactions for the customers. Making sure the accounts are properly set up.
Outreach Agent
Assurance Wireless Oct 2015 - Jul 2016
4532 Whittier Blvd, East Los Angeles, CA 90022
Offering services to the community so they can have some sort or form of communication. Scanning and transferring information for activating devices. Processing payments.
Production/Assembly Line
American International Industries. 2013- Nov 2014
2220 Gaspar Ave, Commerce, CA 90040
Staffing solutions Located @ 2122 W Whittier Blvd, Montebello, CA 90640 placed me at this location for about 6months. My activities on job-site was stocking pallets and wrapping them in saran wrap and getting them ready for production. At times I would help fill and assemble projects together such as make and besuty products for a partner company named Ardell located in commerce, California.
Education
Diploma Frontier High school class of 2012
9401 Painter Ave, Whittier, 90605
East Los Angeles community college: 2 years completed
Professional References
Lidia Bustillo C.N.A. 323-***-****
Slater Baloff 562-***-****
Erika Aguayo 323-***-****
Lasonja Brown supervisor 323-***-****
Ameer Johnson 835-***-****
Salinah Hawthorne 215-***-****
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