Business Analyst Information Technology

April Knisley

919-***-**** ***********@*****.***

Wake Forest, NC Remote www.linkedin.com/in/april-knisley/

BUSINESS ANALYST TRANSFORMATION STRATEGIST INFORMATION TECHNOLOGY (IT) LEADER

Detail-oriented IT professional skilled in process improvement, project planning, PMO governance, process methodology, risk and security governance, and vendor relations. Leveraging expertise in Agile, Kanban, and Waterfall methodologies to drive project delivery. Collaborative partner and capable leader, with an acuity for engaging with remote teams to facilitate results. Areas of expertise:

Strategy Business Analysis Project Coordination and Roadmapping Program Management (PMO) Governance Compliance Collaboration Leadership Microsoft (MS) Office Suite MS Project MS Lync MS Visio MS Teams Outlook SharePoint Google Suite Google Docs Google Slides Smart Sheets JIRA Webex Azure Clarity

EXPERIENCE

Truist Financial Corporation, Raleigh, NC Remote February 2021 - February 2024

Senior IT Business Analyst

Liaised between the business, Sheffield Financial, Truist, and a 3rd party vendor to identify and document issues, enhancements, or new items of business. Managed work via Azure, Rally and/or Clarity using a hybrid methodology of Agile, Kanban, and Waterfall methodologies.

Hosted weekly meetings to review work items and identify risks or issues.

Participated in work planning sessions to prioritize work items for the project roadmap.

Modis, Inc. at Truist Financial Corporation, Raleigh, NC Remote

Project Analyst - Information Access Management (IAM) Contractor July 2021 - January 2022

Led the Merger Integration Migration Program Provisioning Team for the SunTrust and BB&T Active Directory Domains within the Cyber Security Program.

Achieved exceptional results meeting all merger milestones and timelines.

Worked as the Team Lead for offshore team to manage all Truist teammate user accesses across all lines of business as part of the Truist merger.

Developed the process for gathering and uploading all user data to be uploaded into the Splunk database.

Partnered with Splunk development team to create a process for uploading and reporting on the teammate user access with IAM, ensuring a seamless transfer of user access between BB&T and SunTrust on Truist platforms.

Identified and mitigated program risks to ensure smooth execution of the integration process.

Modis, Inc. at Truist Financial Corporation, Raleigh, NC Remote

Cyber Resilience Analyst - IAM Cyber Operations Contractor February 2021 - June 2021

Facilitated development, implementation, and maintenance of Application Cyber Resilience Plans. Documented results from Application Cyber Resilience Testing exercises and facilitated the remediation of findings.

Participated in and supported the evaluation of the relevant cyber threats for applications to be tested.

Developed, documented, and delivered program status and reports in support of the Cyber Resilience program.

Collected program data to synthesize information and provide program metrics.

Collaborated on IT, resilience, and technology continuity projects and activities.

Supported the ongoing maturation of the Cyber Resilience Testing program through collaboration with teammates and program participants.

Randstad Technologies at MetLife, Wake Forest, NC Remote September 2020 - January 2021

IT Risk and Security Analyst IT Risk and Security Access, Data and Cloud Security Governance Contractor

Researched cyber regulations, then planned and executed compliance programs to conform with those regulations.

Performed IT compliance assessments per MetLife’s Governance and regulatory requirements.

Utilized advanced Excel ability (pivots, nested formulas, lookup tables) to review large data sets for project management and risk assessment.

Developed risk management procedures, business continuance scenarios, contingency and disaster recovery plans for central and distributed systems and networks to maintain operations in downtime or major disasters.

April Knisley ***********@*****.*** Page Two

Ettain Group at Lenovo, Raleigh0Durham, NC August 2019 - January 2020

PMO Project Coordinator Contractor

Oversaw and managed change control for BT/IT global projects and served as Team Lead for the global team driving solution testing capturing and managing change requests, action items, risks, and issues.

Apex Systems at Advance Auto Parts (AAP), Raleigh-Durham, NC February 2019 - July 2019

Senior Program Coordinator Contractor

Coordinated a $61M, three-year Warehouse Management System (WMS) Transition program that integrated legacy systems into one unified AAP WMS system. Supported multiple work stream leads providing guidance on the PMO standards, best practices, and resource management.

Maintained the project schedule including tracking of internal and external dependencies, financial tracking, RAID reports, weekly PMO status reports, and the program RACI.

Managed cross-functional and project requirements and dependencies to ensure the execution and delivery of a well-defined project plan.

Established key performance indicators (KPIs) for the project to track key milestones and ensure business needs were met and supported the PMOs processes for schedule.

NTT Data at Pearson Education, Raleigh-Durham, NC Hybrid November 2018 - February 2019

Senior Project Coordinator Project Manager Contractor

Managed projects for the Business Transformation for the Global Technology organization. Worked with business stakeholders to understand strategic goals, budget, requirements, and operational needs to develop strategies and deliver the project. Conducted PMO status reports and governance reviews.

Modis Inc. at American Red Cross, Raleigh-Durham, NC Remote February 2016 - July 2018

Project Manager Contractor

Headed the Humanitarian Services IT Team, working with vendors and internal subject matter experts (SMEs) to develop supporting documents, timelines, resources, and communications for the Device Refresh program.

Managed the Humanitarian Services Division in the North Central and Southeast Regions, with 1,400 Humanitarian Services sites and 12K devices in Phase 1 of the initiative.

Provided status reports to the PMO and key stakeholders including cross-functional process owners, change management, and incident management.

N-Tier Solutions at BB&T Bank, Raleigh, NC April 2015 - January 2016

Project Analyst II Contractor

Created project documentation to ensure appropriate communication throughout the project life cycle. Managed small project initiatives with limited scope. Assisted teams with governance requirements and artifacts.

Randstad Technologies at MetLife, Raleigh-Durham, NC Remote October 2014 - January 2015

Senior Global Procurement Program Coordinator Contractor

Worked cross functionally to define and implement the project schedule, provided stakeholder management, partnering with a third-party procurement software provider, Ariba, to meet stated project deployment timelines.

Robert Half Technologies at Syngenta, Raleigh, NC June 2012 - August 2014

Project Analyst Program Coordinator Contractor

Delivered portfolio management, change management, project schedules, resource plans, and project plans for stakeholder meetings and PMO monthly reviews. Monitored and supported governance and compliance.

EDUCATION

Bachelor Science (BS), Business Administration and Management, Campbell University, Buies Creek, NC

TRAINING AND CERTIFICATIONS

Certified Agile Scrum Master, In-house Agile Scrum Master, Project Management Coursework

Project Management Process Methodology (PMPM), CSC Corporation

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