Customer Service Administrative Assistant

Kristina Harnam

Guilderland Ave, Rotterdam, NY **306 US 347-***-**** ****************@*****.***

Seeking a dynamic opportunity to leverage my comprehensive understanding and diverse skills set in order to propel your esteemed organization towards unparalleled growth and success in a multifaceted environment.

Valuable and hardworking employee with a track record of converting cold calls into profitable sales relationships. Administrative Skills: Document scanning, recordkeeping, bookkeeping, program files maintenance, mail handling, document control, and administrative operations.

Customer Service: Strong customer relations, conflict resolution, and experience with multi-line phone systems.

Technical Proficiency: Skilled in Google Workspace and Microsoft Office Suite, including spreadsheets and data entry; tech-savvy with hardware evaluation. Organization and Management: Extremely organized with strong multitasking and prioritization abilities; adept at scheduling, time management, and event coordination.

Communication and Leadership: Strong verbal communication skills and team leadership experience, fostering collaboration and effective communication within teams.

Critical Thinking: Detail-oriented with the ability to think critically and solve problems effectively; proficient in medical billing and administrative support. 2025 Associate of Science - Public Health - SUNY Empire State College - Saratoga Springs, NY 2022 High School - York Early College Academy - NY 6/24 to Present Administrative Assistant - Fred Astaire Dance Studios - Albany - Latham, NY Assisted in processing payments and managing financial transactions using the AMP system. Maintained accurate records of class schedules, student enrollments, and attendance. Provided exceptional customer service by answering phone calls and addressing inquiries promptly and professionally. Supported the organization and execution of dance showcases, competitions, and special events. Assisted with marketing efforts, including updating promotional materials and maintaining social media presence. Coordinated studio operations by scheduling classes and appointments for instructors and students. Managed inventory of studio supplies, ensuring availability and timely ordering as needed. Developed and maintained positive relationships with students, parents, and instructors to foster a welcoming environment. Helped resolve any issues or conflicts that arose in a timely and effective manner. Assisted in maintaining studio cleanliness and organization to ensure a safe and inviting atmosphere. 4/24 to Present Security Guard - KnS Security LLC - Albany, NY Provided security and crowd management for high-profile events, including Gay Pride, The Egg shows, and Tulip Fest. Monitored entrances and exits to ensure safety protocols were followed and unauthorized access was prevented. Conducted thorough security checks and surveillance during college shows, concerts, and graduations to maintain a safe environment. Assisted event staff and attendees, providing directions and information as needed to enhance the overall experience. Collaborated with local law enforcement and emergency personnel during large-scale events to ensure effective response to any incidents. Maintained a professional demeanor while managing diverse crowds, ensuring compliance with safety regulations and event policies. Responded promptly to emergencies and incidents, demonstrating strong problem-solving skills and the ability to remain calm under pressure. 6/23 to 10/24 Clinical Administrative Assistant - Fresenius Kidney Care Niskayuna - Niskayuna, NY Assisted patients in navigating the treatment floor, ensuring a comfortable and supportive environment during their visits. Scheduled and coordinated patient appointments, optimizing the use of resources and minimizing wait times. Assisted with the management of medical transportation systems to facilitate patient access to treatments. Utilized electronic health record (EHR) systems such as R2P, SAP, and Doc Manager to maintain accurate patient information. Processed and managed medical documentation, ensuring compliance with regulatory standards and confidentiality protocols. Operated scanning and archival systems, including ScanBack and Iron Mountain, to efficiently manage patient records. Managed procurement processes and vendor interactions using Ariba to ensure timely delivery of medical supplies. Coordinated interdepartmental communication to streamline patient care and administrative functions. Trained and supported new staff on clinical administrative procedures and software applications. Assisted in quality assurance initiatives by collecting and analyzing patient feedback to enhance service delivery. Documented patient medical information, case histories, and insurance information to ensure smooth appointments and payment processing. Was in charge of financial documents like expense reports and invoices. Made contact with hospitals in order to confirm patients' medical histories and avoid incorrect diagnoses and treatments. Received, recorded, and responded to incoming and outgoing telephone and email communication. By maintaining a filing system for both in-house and discharged residents, I was able to facilitate organized record retrieval and access. Customer service, patient scheduling, and billing were among the duties I coordinated in the front office. 11/22 to 4/23 Receptionist - The New Homestead Home - Kew Gardens, NY Assisted with general office tasks, including answering phone calls and managing schedules for staff and residents. Welcomed visitors and provided them with information about the facility and services offered. Directed incoming calls and inquiries to appropriate departments or staff members, ensuring prompt responses. Managed filing and organization of documents to maintain an efficient office environment. Provided general administrative support, including data entry, maintaining records, and preparing correspondence. Assisted in coordinating events and activities for residents, enhancing their quality of life and community engagement. Collaborated with team members to ensure a smooth workflow and high standards of service delivery. Maintained confidentiality of resident information in compliance with privacy regulations. Successfully assisted in the launch of a patient services program for dialysis patients in hospitals, significantly enhancing patient care and streamlining service delivery. Collaborated with clinical teams to develop tailored services, conducted staff training, and implemented feedback mechanisms to ensure the program met patient needs effectively.

Contributed to the planning and execution of both Mata Ji Chowki and Shiv Ka Mahima, organizing these annual and bi-yearly events for ShriDevi Arts to celebrate the auspicious occasions of Navaratri and Shivaratri, respectively. My efforts enhanced community engagement and promoted cultural awareness among attendees. Played a key role in organizing Temples, a bi-yearly event aimed at raising funds for the nonprofit organization and temples, The Mariamman Kali Kovil and Om Sati Amma Temple. My contributions included collaborating with community members and delivering impactful presentations, enhancing fundraising efforts and community involvement.

OSHA

AED/ CPR/ FIRST AID Certified

Certified Mandated Reporter

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