Account Manager Public Sector

SHANNON STARR

Account Manager Client Success Manager

+706-***-**** ******************@*****.*** https://www.linkedin.com/in/shannontalbotstarr/ Experience

Account Manager www.fiscalnote.com Washington, DC

FiscalNote, Inc 2024 - Present

FiscalNote provides policy data and analysis insights to help organizations stay ahead of political and business risk. Independently managed a $2.4M annual portfolio of 166 government accounts. Managed and grew high-value key public sector accounts, including $532K with the New Jersey Senate, $309K with the Georgia Senate, $103K with the Illinois Senate, and $65K with Santa Cruz County securing consistent renewals and long-term retention through strategic stakeholder engagement,solution alignment, and targeted upselling. Surpassed retention and new business acquisition targets; recognized as a Q1 2025 “Goal Crosser” and regularly exceeded targets in 2024 for both revenue and growth goals.

Drove relationships with decision-makers and key stakeholders while achieving net retention and upsell/cross-sell goals in excess of 105%. Owned all aspects of the client relationship, including prospecting, cold calling, engagement on work solutions, renewals, pricing, RFP/RFQ responses, final contract negotiations, onboarding and invoicing communications. Developed and delivered compelling presentations and demos to C-suite executives, driving key decisions and positioning the company as a trusted partner while building strong, long-term relationships. Collaborated cross-functionally with product, marketing, and business teams to design and execute strategic initiatives aimed at expanding opportunities and increasing visibility. This collaboration resulted in more targeted campaigns and a broader pipeline of potential clients, further cementing the company's competitive edge in the public sector. Account Executive 2022 - 2023

Exceeded new business quota by achieving 113% of targets in the public sector, generating new revenue. This achievement played a key role in accelerating the organization’s growth within the competitive public sector space. Mentored and trained new Sales Development Representatives (SDRs) focused on the public sector, empowering them with skills in pipeline development and client engagement. This hands-on guidance led to measurable improvements in team productivity, directly enhancing the quality and velocity of the revenue pipeline.

Led the Request For Proposal (RFP) process for the public sector team, crafting tailored, high-impact proposals that aligned with client needs and industry standards.

Sales Development Representative 2022

Conducted comprehensive market research to identify and develop a high-potential new business pipeline, resulting in the achievement of 115% of the new logo meeting quota. This strategic approach not only uncovered key growth opportunities but also laid the foundation for sustained business development, driving critical new revenue and expanding the company's presence in untapped markets. Business Development Specialist https://sizzleforce.com/ San Diego, California SizzleForce Marketing 2021 - 2022

Boosted online engagement by 30% through the creation and deployment of innovative, tailored content for social media platforms. This strategy not only increased brand visibility but also fostered stronger audience connections. Education

Columbus State University

Master of Business Administration

Florida State University

Master of Political Science

ADDITIONAL CAREER EXPERIENCE

Educator, Muscogee County

Schools

Award-winning educator with ~10 years

experience in consistently delivering

Platinum level testing scores for

students via unique content creation

and delivery methods to optimize

learning. Mentor and trained university

students.

Policy Analyst, Florida Department

of Transportation

Coordinator for statewide department

annual transportation plan.

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Strengths

Tech Stack

Proficient in a modern sales tech stack

including Salesforce, Gong, Slack,

ChurnZero, Google Workspace, Microsoft

Teams, Zoom, Seismic, Crayon, ZoomInfo,

LinkedIn Sales Navigator, Docusign, and

GovSpend.

Stakeholder Management

Built and maintained strong and

positive relationships with clients,

partners, and colleagues through

product demos, onboarding, and value-

driven quarterly account analysis.

Strategic Collaboration

Expert at collaborating with cross-

functional teams for business expansion,

content creation, and sales enablement.

Project Management

CAPM certification in process with

Project Management Institute.

Business Development

Proven track record of identifying and

generating leads and developing new

business opportunities and expanding

market presence.

Consultative Selling

Expertise in understanding client needs

and providing tailored solutions through

consultative sales approach.

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