Implementation Analyst Project Coordinator

Pamela Moorman

Snellville, GA ***** 770-***-****

******.*******@*****.***

www.linkedin.com/in/pamela-moorman

Implementation Analyst

Successfully versatile, highly motivated individual with a proven track record of product installations that possesses high-level critical thinking skills and the ability to quickly identify and understand where improving business processes may be needed.

Enthusiastic implementation analyst to contribute to team success through hard work, attention to detail, and excellent organizational skills. A clear understanding of projects assigned and training tasks to be assigned.

Motivated to learn, grow and excel in the financial industry.

Responsible for the overall direction, coordination, implementation, execution, control and completion of Implementation Projects by ensuring consistency with company strategy, commitment, and goals.

Skills

Technical Analysis Critical thinking Team Building Good listening skills Training & Development Collaboration Software & Hardware Configuration Clarity/Workday/SharePoint/ServiceNow/Quickbase Jack Henry Silverlake Project Management/Implementations/Conversions Troubleshooting Verbal and written communication Responsible Compassionate Excellent Customer Service Skills Knowledge Training (KT) Organization and Time management Banking Operations Zoom, Teams, & WebEx

Project Coordinator 0Documentation Onboarding

Professional Experience

Orion Inc., Remote July 2023 - December 2023

Implementation Analyst (Contract for Fiserv)

•Assisted Internal team with gaining access to applications needed to perform daily duties

•Provided Documentation/Training from previous Fiserv experience with Branch/Teller/Merchant/Mobile/ATM Deposits using Source Capture on the TCM platform

•Lead the planning and the execution of Implementation Products

•Developed Project Plan, Plan & Scheduled project timelines with tracking, assured quality of deliverables, and reported project progress, problems and solutions

•Implemented Fiserv projects that involved 3rd parties such as ACH Alerts for Incoming/Outgoing x9 Image Files

FIS, Remote Nov 2021 - Feb 2023

Implementation/Conversion Analyst

•Coordinate and facilitate credit/debit card implementations

•Process all necessary VISA, MasterCard, and all regional networks licensing documents for new and existing clients

•Work on projects with customers and internal departments with set deadlines

•Manage the project and the project tasks according to the project plan

•Follow up with clients and internal departments to ensure the timely completion of implementations

•Act as a main contact for the client throughout the Implementation and Licensing phases

•Contact client on a weekly basis to ensure timely implementation and licensing phases

•Provide Technical support for client’s Visa/MC BIN processing including PIN, CVV/CVV2 CAVV/CAAV Keys set up

•Work on special projects as assigned by management

Fiserv Inc, Remote Apr 2011 - Nov 2021

Implementation Analyst

•Conduct system evaluations of the Financial Institution's current system to determine if appropriate Fiserv products are represented as well as client workflow, setup requirements, etc.

•Provide data analysis and mapping from other systems to Fiserv applications Provide product installations for all applicable banking products for new business as well as migration projects to the Fiserv service bureau environment.

•Involves walking clients through setup and procedures and may include conducting client presentations.

•Schedule training for new clients on product features and provide short-term support as needed for existing clients.

•Develop test plans to assure the client's installations/conversions work properly with product features and that new features for the institution work as expected prior to the live date.

•Propose products or procedures to Clients that would enhance Clients' productivity.

•Provide advice or analysis that may influence clients’ allocation of their resources throughout and after the project.

•Provide technical telephone and/or on-site applications support to customers, answering inquiries on the function and usage of the product.

•Handle client calls and issues involving moderate to medium complex technical issues.

•Resolved malfunctions with systems and programs through troubleshooting.

Fiserv Inc, Nocross, Georgia Mar 2005 - Apr 2011

Conversion/Install Analyst

•Analyze and determine conversion requirements and provide conversion specifications to programming.

•Provide consultation to the client before, during, and after conversion, including the development of new department procedures the conversion may need.

•Interpret client's existing systems and workflows, through and including the balancing of conversion data.

•Provide training to the client before, during, and after conversion, including the correct use of the system and online terminal assistance, as well as daily application balancing procedures.

•Communicate progress and any potential problems to the manager for awareness and/or resolution.

•Maintain the tools used to ensure the efficiency and effectiveness of the conversion process Perform other duties as required.

•Delivered in-depth SCO training, imparting knowledge of best practices for protecting data and minimizing errors.

•Planned and conceived computer systems using information engineering, data modeling, and structured analysis.

•Developed flowcharts and diagrams to describe and lay out logical operational steps.

•Reviewed performance benchmarks and established metrics for future tracking.

•Improved SCO system by adding new features and infrastructure, enhancing customer's needs when applicable.

•Delivered in-depth SCO training, imparting knowledge of best practices for protecting data and minimizing errors.

Wright Computer Services, INC, Stone Mountain, Georgia Oct 2003 - Jul 2005

Customer Technical Support Representative

•Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions, and implementing best solutions using basic programming.

Sage Software, Norcross, Georgia Nov 1998 - May 2003

Customer Support

Processed over 130 support requests weekly for technical assistance on a wide range of issues related to accounting software and compatible hardware.

Equifax, Atlanta, GA Apr 1998 - Nov 1998

Lead Account Manager

Managed and assisted the team with accounts by reviewing and mitigating discrepancies and collaborating with account holders.

Equifax, Atlanta, Georgia May 1997 - Apr 1998

Account Manager

Monitor 3rd party assigned accounts and contact customers with overdue accounts and attempt to collect a debt and/or negotiate adequate payment arrangements.

Education:

Georgia State University (formerly Georgia Perimeter College) - Associates Degree: Business Administration

Accomplishments:

•Worked on special projects for high-level clientele.

•Created documentation and/or procedures to reduce redundancy for time management.

•Mentoring/Training co-workers and/or new hires

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