Housekeeping, Receptionist, Customer Customer Service Office Assistant

Roz J. Ziser

Los Angeles, CA/San Diego, CA ******@*****.*** 832-***-****

PROFILE

Highly organized and personable Receptionist/Office Assistant with 30 years of experience delivering exceptional administrative support.

Skilled in managing front desk operations, scheduling appointments, and handling correspondence with professionalism and efficiency. Adept at fostering positive client and team relationships, ensuring seamless day- to-day operations. Committed to providing outstanding service and maintaining a welcoming and productive office atmosphere.

RECENT PROFESSIONAL EXPERIENCE

Derkpat, Inc. - Business and Marketing Manager Houston, TX - Oct. 2010–Nov. 2024

● Created a welcoming, patient-centered environment by ensuring clear communication, fostering collaboration, and prioritizing excellent customer service in alignment with the company’s vision and purpose.

● Supported smooth daily operations by promptly addressing patient concerns, resolving scheduling conflicts, and adhering to company standards and regulations.

● Optimized scheduling systems to ensure timely appointments and reduce wait times, enhancing both operational efficiency and patient satisfaction.

● Maintained strict confidentiality of patient information, implementing best practices for data security to build trust and ensure compliance with privacy standards.

● Assisted in training staff on front-desk operations and customer service protocols, ensuring consistency and excellence in client interactions.

Thre3Options Retail - Cofounder

Houston, TX - Oct. 2018-Present

Co-Founder, Thre3Options, Derkpat Incorporated

● Directed event planning initiatives to enhance brand visibility and client engagement, successfully organizing patient appreciation events, community outreach programs, and health seminars.

● Coordinated all aspects of events, including venue selection, vendor management, scheduling, and on- site execution, ensuring seamless experiences for attendees and stakeholders.

● Fostered strong relationships with clients, vendors, and community partners, creating a welcoming and professional atmosphere that emphasized hospitality and guest satisfaction.

● Collaborated with internal teams to integrate event planning with marketing campaigns, ensuring consistent messaging and alignment with organizational goals.

● Remained up-to-date on industry trends and best practices, leveraging insights to design innovative and memorable events that promoted the company’s mission and values. VOLUNTEER EXPERIENCE

Fort Bend Women's Ministry. Katy, TX/San Diego, CA

Houston Alumni - Kappa Alpha Psi: Thanksgiving Food Drive. November 2005–November 2024

Houston Alumni - Kappa Alpha Psi: H-E-B Christmas Food Drive, Third Ward, Texas.

Houston Alumni - Kappa Alpha Psi: 5th Ward Service Center.

Delta Epsilon/Streets of Hope, San Diego: Winter Kare Package Initiative.

San Diego Alumni - 79th Annual Assembly District Turkey Giveaway and Health.

San Diego Alumni - 26th Annual Raymond T. Robinson Holiday Bike Drive

San Diego Alumni - Wilson Middle School Trick or Trunk.

San Diego fire Department Local 145: Christmas Wish List Donation Drive.

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