Customer Service Leasing Consultant
Resume:
Terri Mcmickens
Charlotte, NC
****************@***.***
Authorized to work in the US for any employer
Work Experience
Leasing Consultant
Cushman & Wakefield - Charlotte, NC
July 2022 to Present
Showing apartments to potential renters, lease apartments to qualified applicants, handling maintenance requests, providing information on lease terms, posting apartment ads on specialized websites, and renew leases with current tenants, and perform managerial duties concerning the property as directed. Home Services Specialist
Cinch home services - South Carolina
March 2023 to May 2023
Help people get their ac replace or water heaters also washer and dryers. Patient Relations Coordinator
Covid testing
October 2020 to May 2022
• Responsible for interacting with and providing great service to patients and their families, including responding to questions, filling out paperwork, providing information, and serving as liaisons for their institutions.
Customer Service Agent
Tgt remote admin team - Miami, FL
November 2019 to September 2021
• Help customers schedule their vaccines shots
• Attracts potential customers by answering vaccines questions and service questions and suggesting information about other places and where else to get it
• Give great customer service
Sever
WET WILLIES - Charlotte, NC
August 2019 to March 2021
• Attending to diners before, during, and after their meals by helping them place, receive, and pay for their orders.
• They also ensure the timely delivery of food and beverages by checking on their tables periodically throughout the service time.
Customer Service Representative
Convergys - Charlotte, NC
January 2017 to October 2019
• Develop strong relationships with their clients and customers.
• Answer customer questions
• Help resolve problems
• Process refunds
Make suggestions regarding the purchase of additional products and services. Education
Bachelor's degree in Healthcare Management
AIU Online
August 2022 to Present
Bachelor's in Business administration
Post University - Connecticut College Arboretum, CT August 2020 to March 2022
High school or equivalent
Garinger - Charlotte, NC
August 2012 to June 2016
Skills
• Customer Service (9 years)
• Customer Service (5 years)
• Receptionist (2 years)
• Medical Office Experience (1 year)
• Assistant Manager Experience
• Communications
• Computer Skills
• Management
• Typing
• Research
• Training & development
• iOS
• Mac OS
• Human resources
• Recruiting
• HIPAA (2 years)
• Call center management
• Google Docs
• Customer support
• Fraud
• Documentation review
• Windows
• VPN
• Salesforce
• Property Leasing
• Yardi
• Fair Housing regulations
• Sales
• Communication skills
• Google Docs
• Typing
• Front desk
• Salesforce
• Marketing
Certifications and Licenses
HIPAA
October 2021
American Management Association
December 2022 to Present
completing a program of study covering critical skills and knowledge in Marketing Fundamentals: Marketing Plan
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