Customer Service Experience

LARRY PIMENTEL

Corona, NY *****

917-***-**** - ****************@*****.***

PROFESSIONAL SUMMARY

Customer-focused and results-driven professional with 5+ years of experience in providing exceptional customer service in diverse industries. Proven track record of exceeding customer expectations through effective communication, problem-solving, and attention to detail. Skilled in managing customer inquiries, resolving issues promptly, and maintaining a positive customer experience. Known for delivering high-quality service and building lasting relationships with customers. Seeking to bring expertise in customer service to contribute to a dynamic team and enhance overall customer satisfaction.

SKILLS

Customer Service

Time Management

Conflict Resolution

Organizational Skills

Multitasking Abilities

Attention to Detail

WORK HISTORY

06/2022 to Current Doorman

MGF – New York, NY

Enhanced building security by vigilantly monitoring entrance and exit points. Maintained a welcoming environment for residents and guests through courteous greetings and assistance.

Contributed to a clean and orderly environment by maintaining the lobby area and entrances daily.

Improved overall resident satisfaction by providing swift assistance during various situations such as lockouts or lost items.

Streamlined package delivery process, ensuring timely distribution to residents. 01/2017 to 01/2020 Lead Doorman

PBS Facility Services – Brooklyn, NY

Provide leadership and staff development; guide team in developing and maintaining effective daily functions and protocols Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries. Monitored and controlled building access and remained vigilant of non-residents' purpose for being on property.

Enhanced resident experience by providing consistent, attentive service and maintaining a professional demeanor at all times.

Improved package handling efficiency by implementing proper sorting and organizing techniques.

01/2016 to 01/2017 Management in Customer Service/Marketing/Sales Anbu OPS/OMS – Bayside, NY

Developed strong rapport with customers, fostering loyalty and repeat business through attentive service.

Identified new marketing segments and significantly expanded the existing customer base

Managed high call volume while maintaining a professional and friendly demeanor with all customers.

Maintained up-to-date knowledge of products, features, and promotions to better assist customers.

Increased team productivity by providing ongoing training and support to customer service representatives.

01/2014 to 01/2016 Customer Service Representative PharmaPack – College Point, NY

Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

EDUCATION

Associate Degree of Occupational Studies: Hospitality Management Long Island Business Institute - Queens, NY

LANGUAGES

English

Native or Bilingual

Spanish

Professional Working

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