High achiever looking to become part of the team

Nicole Devaney

402-***-**** ***************@*****.*** Omaha, Nebraska 68144

Professional Summary

Professional with over 15 years of experience leading teams, optimization of workflow processes, analytical reporting, and database/knowledge bank creation.

Education

Master of Science, Organizational Performance / Bellevue University / GPA: 3.762 Bachelor of Science, Business Management / Purdue University Global / Honors Associate of Applied Science, Legal Studies / Purdue University Global / Honors Skills

Goal orientated, strategic thinker, who thrives in a fast paced work environment, while also remaining assertive, precise, and willing to learn

Highly approachable, adaptable, and patient professional who’s able to quickly build a strong connection with teammates and identify their needs

Motivated and organized self-starter with vast experience managing onsite and virtual employees

Extremely comfortable with phone sales, consistent follow up on needed documents, and the creation of text and email templates

Dependable and responsible contributor with strong leadership abilities, who is open to change, new processes, and computer software

Ability to interpret and analyze data in order to draw a logical conclusion based on the findings, under time-sensitive deadlines

Ability to multitask, remain confidential while effectively communicating with leadership, team members, and candidates

Advanced experience with Microsoft Outlook, Word, Excel, Power Point, Publisher, OneNote, PDF, Avaya, ADP, Campus Solutions, and Zoom

Advanced experience with Salesforce classic and lightening user edition, creation and management of Salesforce reports and dashboards Relevant Professional Experience

Medical Solutions / Medical Recruiter - CRM Analytical Dashboard Tracking / August 2022 - Present Duties – Provide exemplary customer service support and utilize communication skills to build relationships with healthcare professionals. Exceed weekly qualitative metrics, and document conversations into CRM. Utilize CRM to create, manage, and utilize analytical data. Provide action items during every communication until the appropriate travel assignment is established. Maintain frequent contact with healthcare professional before, during, and after travel assignment. Utilize diversified methods of reaching healthcare professionals: calls, texts, emails, referrals, and social media contacts. Accurately add new recruits into database and maximize outside recruiting contacts: Indeed, Travel Nurse Recruiter, and Ziprecuiter. Work closely with Account Managers to ensure a positive margin is maintained, and credentialing specialist to ensure healthcare professional is cleared for travel. Provide support and overcome obstacles which may prevent the healthcare professional’s ability to remain in good standing with facilities. Bellevue University / Assistant Director, Undergraduate Admissions & Advising / April 2016 – August 2022 Duties – Managed, hired, and trained a team of virtual and onsite Academic Advisors and Admissions Counselors. Plan and strategize admissions goals for the upcoming academic year, based upon current and projected data. Ensure teammates achieve admissions goals, while also adhering to internal compliance and external regulations, which often consisted of the prioritization of tasks. Strive to enhance team productivity by undertaking staffing responsibility. Completed quarterly performance management assessments. Supervise daily operations by creating and utilizing Salesforce reports and dashboards to determine goals and daily focus. Effectively communicate new policies, process to teams, and supporting departments. Responsible for the creation and management of multiple OneNote database systems used by multiple departments, which held every process, policy, and procedure. Delegate duties to teammates and hold them accountable for their professionalism and quality of work, while also addressing any leadership opportunities which may negatively affect the overall moral of the team. Created academic term based metrics covering daily, weekly, or yearly tasks: admissions goals, incoming calls, outgoing calls, skillset phone calls, and conversion and persistence rates. Volunteer as team lead during two graduation commencement ceremonies per year. Possesses a vast in-depth knowledge of academic programs, financial aid, university policy, and contains a wide range of experience in sales, recruiting, leadership, team building, and prioritization of multiple heavy workloads. Bellevue University / Undergraduate Admissions Counselor / October 2012 - April 2016 Duties - Implement recruitment strategies as outlined by admissions leadership. Advised students and families of admission requirements and transfer guidelines. Directed students to correct degree path that correlates to the career they wish to pursue. Coordinated with offices handling financial aid, transcripts, application processing, and student accounts to ensure students experienced a comfortable and streamlined process that encouraged them to remain registered within courses. Created an enrollment plan with students to ensure that all required documentation has arrived and been reviewed before student’s registration into courses. Utilized time management and organization skills to maintain documents, student files, and notes within Salesforce, which was used to track student’s academic career progress. Finished first term goal at 550%, and the only admissions counselor to achieve fall 2015 goal, and never missed a goal set by leadership. Set personal goals to remain top performer within the department for phone calls, outgoing emails, registrations, and student success rates.

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