Sales Consultant Real Estate

Experienced and award-winning senior-level professional with over 20 years of expertise in Market Rate Residential, LIHTC Section 42 Program, Housing Choice Voucher Program, and HUD programs. Proven ability to lead real estate and facility administration, with 15+ years of experience managing high- performing teams. Adept at sales and marketing oversight for stabilized properties, consistently achieving occupancy and retention goals through strategic planning, cross-functional collaboration, and budget management. Skilled in identifying and implementing property improvements to enhance curb appeal and marketability. Highly organized, with strong time management skills to oversee multiple portfolios independently, including budgeting, HR, office management, and equipment maintenance. A strong communicator, fluent in English and Spanish, with a talent for driving engagement and success during major change initiatives. Additionally, experienced as a Door-to-Door Sales Consultant, effectively pitching services, generating qualified leads, and building lasting client relationships through personalized, face-to- face interactions.

PROFESSIONAL EXPERIENCE

202-***-**** · ***********@*****.***

Washington, DC

Jenny P. Rufino

Portfolio Management

Due Diligence

Research & Data Collection

Acquisitions

Inspections

Conservices

Financial reporting

Yardi 7s

OneSite Affordable

OPS Technology

Rainmaker

Entrata

Team leadership

Communication

Operations management

Lead2Lease

YeildStar

DC Rent Control Compliance

KEY COMPETENCIES

Power Home Remodeling

Door to Door - Sales Consultant

Consistently deliver impactful sales presentations with confidence and clarity, showcasing advanced public speaking abilities. I cultivate long-term client relationships through effective communication and a personable, engaging approach. I achieve top performance metrics by maintaining strong self-discipline, motivation, and a focus on consistent goal attainment. I actively pursue professional growth by engaging in continuous training and acquiring new, transferable skills. I contribute to a positive, collaborative team culture by leveraging interpersonal strengths and enthusiasm for building relationships. Apr 2025 - Present

Accomplishments:

Promote and sell home improvement services directly to residential customers through face-to-face engagement.

Pitch free estimates for siding, roofing, gutters/trim, windows, and doors to generate qualified leads. Deliver interactive sales presentations on eco-friendly, green products and services to educate and engage customers.

Build rapport with diverse clients by clearly communicating product value and addressing concerns. Consistently meet and exceed weekly sales targets in a high-performance, competitive environment. Manage and update lead information, follow up with prospects, and coordinate service appointments. Participate in ongoing sales training sessions and coaching camps on a weekly basis to sharpen techniques and stay current with market trends.

Contribute to team building and mentorship by supporting new hires and sharing successful strategies. Develop strong skills in customer service, time management, and persuasive communication. Adapt sales strategies based on neighborhood demographics and customer feedback. Deliver engaging product demonstrations and tailor presentations to customer needs. Track daily performance metrics and report progress to the sales manager. Collaborate with team members to share techniques and improve overall sales performance. Greystar Property Management

Property Manager

Successfully managed, marketed, and maintained a brand-new affordable housing lease-up community; oversaw residents and staff while achieving the company’s financial objectives. Ensured full compliance with all relevant regulatory standards and requirements throughout the lease-up process and ongoing operations.

December 2023 - February 2024

Accomplishments:

Responsible for the successful lease-up of 451 new units and oversaw the ongoing management of a newly constructed affordable housing community, ensuring compliance with all federal, state, and local housing regulations.

Led all aspects of leasing operations, including marketing strategies, resident selection, and lease execution to ensure timely occupancy.

Collaborated with construction and development teams to oversee final project completion, punch lists, and property readiness for leasing.

Managed and maintained resident files in compliance with affordable housing programs (e.g., LIHTC, Section 8, MPDU) and ensured accurate income initial certification. Built relationships with local community organizations, housing authorities, and stakeholders to promote the community and attract qualified residents. Oversaw daily operations, including maintenance, vendor management, rent collection, and resident services to ensure a positive living environment.

Developed and implemented community outreach and marketing efforts to attract prospective residents and fill units quickly while adhering to income restrictions. Prepared and managed the property’s budget, tracked financial performance, and reported to ownership on leasing progress, occupancy rates, and operational metrics. Ensured compliance with Fair Housing laws, affordable housing regulations, and any reporting requirements for housing programs.

Bridge Property Management

Regional Property Manager

Successfully managed multiple sites across the Silver Spring and Gaithersburg markets, oversaw community operations, residents, and staff while achieving company financial goals. Ensured full compliance with regulatory standards and requirements from Montgomery County Inspection Department, Housing Opportunities Commission, Department of Housing and Community Development, and the Moderately Priced Dwelling Units (MPDU) program.

Apr 2024 - June 2024

Accomplishments:

Fostered relationships with key stakeholders, including property owners, tenants, and local government agencies, to support community development and business growth. Implemented effective marketing and outreach programs to attract and retain tenants, resulting in improved occupancy rates and resident retention.

Oversaw the daily operations and financial performance of 1,148 units across multiple locations, ensuring alignment with company objectives and profitability goals. Led, mentored, and managed a team of property managers, maintenance staff, and support personnel to maintain high levels of occupancy, tenant satisfaction, and community standards. Developed and executed strategic plans for property operations, including leasing strategies, rent optimization, and cost control initiatives to maximize revenue and minimize expenses. Ensured compliance with all local, state, and federal regulations, including fair housing laws, safety standards, and other regulatory requirements.

Collaborated with the executive team to prepare and manage property budgets, track financial performance, and provide regular reports on key metrics such as occupancy rates, revenue, and expenses.

Conducted regular property inspections to ensure adherence to company standards, identifying areas for improvement and implementing corrective actions. Quantum Real Estate Management

Regional Property Manager

Successfully managed multiple sites throughout DC and scattered sites in Northern VA, maintaining the community, its residents, and staff while meeting the financial objectives of the company. Ensured compliance with all applicable regulatory standards and requirements, including Fairfax County Redevelopment Housing Authority, VHDA Regulations in VA, District of Columbia Housing Authority, Department of Housing and Community Development, Rent Control Consultant, and the ADU/IZ Program. June 2019 - May 2022

Accomplishments:

Directed the operations of Mass Place, New Savannah Partnership, Robert L. Walker House, Copeland Manor, S2 Properties Eight Scattered Sites, and The Demers (1126 11th Street, 3654 New Hampshire Ave, Newton Towers) in Washington, DC, managing a total of 1,285 units. Achieved a REAC inspection score of 89C% from the Housing and Urban Development for FCRHA Cedar Ridge.

Achieved a REAC inspection score of 90B% from the Housing and Urban Development for Castellani Meadows Partnership Limited.

Achieved a REAC inspection score of 92C% from the Housing and Urban Development for Robert L. Walker House.

Assisted the Deputy Director of Asset Management daily with financial and capital management, fostering relationships both internally and externally, and supporting strategic initiatives to drive revenue and reduce expenses.

Managed daily operations and construction renovations for 65 units throughout Savannah Apartments. Assisted in implementing the Low-Income Housing Tax Credit Program for the first time at Savannah Apartments, as well as administered and led all lease-up activities. Collaborated with the owners on the strategic development and achievement of community goals and objectives.

Hired, trained, and motivated successful property managers and staff. Winn Residential

Regional Vice President

Successfully managed distressed Subsidized and Tax Credit properties, ensuring compliance with the District of Columbia Housing Authority, Department of Housing and Community Development, Department of Consumer and Regulatory Affairs, District of Columbia Housing Finance Agency, and Office of the Attorney General for the District of Columbia.

June 2022 - July 2023

Accomplishments:

Directed the operations of Atlantic Gardens, Atlantic Terrace, and Southern Hills Apartments, totaling 1,500 units in SE Washington, DC.

Achieved a REAC inspection score of 79C% from the Housing and Urban Development for Atlantic Terrace.

Led efforts with the Compliance Department in preparation for Management and Occupancy Review Audits for Atlantic Terrace, Atlantic Gardens, and Southern Hills Apartments, completing four audits in 2022.

Assisted the Executive Vice President, Asset Management, and Winn Redevelopment Department with daily financial and capital management, fostering relationships both internally and externally, and supporting strategic initiatives to drive revenue and reduce expenses. Administered major Capital Improvement Projects and Renovations to increase property revenue, including the planned demolition and rebuild of Southern Hills Apartments starting in Q1 2023. Assisted in implementing the Low-Income Housing Tax Credit Program for the first time at Southern Hills Apartments, which currently has 255 In-House Section 8 units. Maintained a 99% occupancy rate with outstanding renewal retention. Collaborated with the owners on the strategic development and achievement of community goals and objectives.

Hired, trained, and motivated successful property managers and staff. MD Real Estate License

MD Department of Labor Real Estate Commission

VA Real Estate License

VA Real Estate Board Dept. of Professional & Occupational Regulation Certified Occupancy Specialist

National Center for Housing Management

Accredited Residential Manager

Institute of Real Estate Management

Notary Public – Montgomery County, MD

Maryland Secretary of State – 2006 - Present

REFERENCES

References available upon request.

CERTIFICATIONS & LICENSES

DC Property Management License

DC Real Estate Commission

DC Real Estate License

DC Real Estate Commission

Van Metre Companies

Area Property Manager

Successfully managed multiple sites, marketed, and maintained the community, its residents, and staff while meeting the financial objectives of the company. Ensured compliance with all applicable regulatory standards and requirements set by DC Rent Control Consultants and the Inclusionary Zoning Affordable Housing Program.

January 2018 - May 2019

Accomplishments:

Directed the operations of the JPM Sites Portfolio, Van Metre Sites, and the Third-Party Site (The Aria) of a market-rate residential community, managing a total of 669 units. Maintained a 98% occupancy rate with outstanding renewal retention. Developed and oversaw budgets and financial reports to maximize profitability. Monitored systems to achieve strong operating performance and team productivity. Exhibited strong interpersonal skills and effective employee management acumen. Managed overall tenant relations, promoting tenant satisfaction and enhancing retention. Collaborated with the owners on the strategic development and achievement of community goals and objectives.

Hired, trained, and motivated successful property managers and staff members.

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